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Josje Fiolet and Guy Rutten from INNOPAY dive into the intricacies of digital onboarding processes and how can banks keep up with challengers in this department.
Josje Fiolet, Guy Rutten, INNOPAY, digital onboarding, challenger bank, incumbent bank, AMLD4, AMLD5, INNOPAY Onboarding Benchmark, European Supervisory Authorities
The Open Banking Report 2018 focuses on topics such as building trust, gaining consent and improving customer experience in Open Banking
Should security and convenience exclude each other in the customer onboarding process? Josje Fiolet, Digital Onboarding lead at INNOPAY, says “no”.
Josje Fiolet, digital onboarding, INNOPAY, digital identity, challenger banks, traditional banks, facial recognition, customer onboarding