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Find here all the latest articles, news, and research on Friendly Fraud and other Friendly Fraud-related topics:

Find here all the latest articles, news, and research on Friendly Fraud and other Friendly Fraud-related topics:

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Visa programme fights global friendly fraud losses for small businesses

News | Digital Identity, Security & Online Fraud | 02 Oct 2023

Visa has made changes to its dispute handling, giving SMEs more tools to fight first-party misuse, also known as friendly fraud, for card-not-present transactions.

friendly fraud, chargebacks, Card-not-present fraud, SMEs, merchants, fraud prevention

Justt: Merchants face growing revenue loss from chargebacks

News | Digital Identity, Security & Online Fraud | 28 Sep 2023

Justt has released a report that details the damages suffered by businesses due to chargebacks, with changes in consumer behaviour only adding more to the problem.

chargebacks, friendly fraud, BNPL, report, data

Nethone partners with Verifi

News | Digital Identity, Security & Online Fraud | 14 Sep 2023

Poland-based Know Your Users AI-powered fraud prevention company Nethone has announced a partnership with Verifi, a Visa solution.

partnership, friendly fraud, chargebacks, payments , fraud prevention, merchants, financial data, data sharing, financial crime, fintech

Tackling chargeback fraud: protecting your video game business

Voice of the Industry | Digital Identity, Security & Online Fraud | 25 Aug 2023

Anton Zelenin, Chief Product Officer, Fintech at Xsolla, shares insights into how chargeback fraud affects businesses and suggests strategies to counter it.

chargebacks, fraud detection, fraud prevention, ecommerce, friendly fraud, artificial intelligence, machine learning, risk management

FinMont taps Chargebacks911 to counter post-transactional fraud

News | Digital Identity, Security & Online Fraud | 11 Aug 2023

Payment orchestration platform FinMont has chosen Chargebacks911 to offer its travel merchants a comprehensive chargeback management plan with enhanced data analysis and profits.

chargebacks, friendly fraud, partnership, travel payments, payments orchestration

Chargeback fraud: an ever-evolving issue to be solved

Interviews | Ecommerce | 26 Jul 2023

We interviewed Guy Harris, Chairman of the Board at Chargebacks911, about the prevalence of chargebacks in ecommerce and the main challenges the industry currently faces, as well as what needs to be done to reduce fraudulent activity.


chargebacks, fraud management, fraud detection, online fraud, ecommerce, ecommerce platform, friendly fraud, fraud prevention, refund fraud, first-party misuse

Why chargeback data is the new gold

Interviews | Ecommerce | 20 Jul 2023

We interviewed Roenen Ben-Ami, co-founder and Chief Risk Officer of Justt, to find out more about the importance of chargeback data in mitigating friendly fraud and helping merchants access lost revenue.


chargebacks, ecommerce, ecommerce platform, EMVCo, refund, refund fraud, fraud management, fraud detection, online fraud, fraud prevention, merchant fraud, friendly fraud, 3-D Secure, credit card

Setting industry trends – keynotes from MRC Barcelona 2023

Voice of the Industry | Online Payments | 23 Jun 2023

MRC Barcelona 2023 focused on sharing with the community the latest trends in the payments industry and how to efficiently fight fraud, using the newest technologies and developments in the field of fraud prevention.


Account fraud, account takeover, account-to-account payment, Open Banking, artificial intelligence, bot attacks, machine learning, online payments, payment processing, recurring payments, instant payments, payments orchestration, fraud management, fraud detection, online fraud, fraud prevention, biometrics, behavioural biometrics, biometric authentication, friendly fraud, fraud-as-a-service, payment methods, Variable Recurring Payments

Chargebacks911 releases its 2023 Chargeback Field Report

News | Digital Identity, Security & Online Fraud | 05 Jun 2023

US-based company Chargebacks911 has offered merchants an overview of friendly fraud and chargeback management in its new 2023 Chargeback Field Report.

product launch, fraud management, fraud detection, fraud prevention, friendly fraud, ecommerce, chargebacks

Key ecommerce and payments trends in 2023 – interview with MRC on the takeaways from the Global Fraud and Payments Report 2023

Interviews | Ecommerce | 04 May 2023

Tracy Brown, VP of Programs and Technology, MRC: ‘We see phishing being reported as a top attack, followed by first-party misuse, card testing, and identity theft depending on the region.’

MRC, fraud management, fraud prevention, ecommerce, online payments, first-party misuse, friendly fraud, identity theft, merchants, payments orchestration

Veriff joins forces with Salv to combat financial crime

News | Digital Identity, Security & Online Fraud | 28 Mar 2023

Estonia-based identity verification provider Veriff has teamed up with regtech Salv to augment the fight against financial crime.

fraud prevention, Veriff, cybersecurity, AML, friendly fraud, API

PAYSTRAX launches fraud management platform with DisputeHelp

News | Digital Identity, Security & Online Fraud | 27 Mar 2023

Lithuania-based payment service provider PAYSTRAX has partnered with DisputeHelp to provide merchants with dispute management for transactions, chargebacks, and fraud.

chargebacks, friendly fraud, fraud prevention, partnership, AML

Fraud-as-a-Service: how to wrestle it to the ground

Voice of the Industry | Digital Identity, Security & Online Fraud | 23 Feb 2023

Steve Hoofring, Senior Associate at TSG (The Strawhecker Group), talks about how Fraud-as-a-Service became a career for some fraudsters and what merchants can do to deter the phenomenon and protect their customers.

fraud management, fraud detection, online fraud, fraud prevention, identity fraud, identity verification, dark web, ecommerce, fraud-as-a-service, friendly fraud, chargebacks

A year of change: Updates on the fight against first-party misuse

Interviews | Digital Identity, Security & Online Fraud | 17 Feb 2023

The Paypers sat down with Úna Dillon, VP of Global Expansion & Advocacy for the MRC, to walk us through the progress being made on first-party misuse (FPM) and insight into what the future might hold for FPM. 

ecommerce, fraud detection, online fraud, first-party misuse, fraud prevention, identity fraud, ecommerce platform, merchant, chargebacks, payment fraud, friendly fraud

Navigating the CX journey across various types of fraud: What can merchants do to ensure high CX satisfaction

Voice of the Industry | Digital Identity, Security & Online Fraud | 16 Feb 2023

In a world of ever-evolving fraud, Alexander Hall, owner of Dispute Defense Consulting, talks about the main steps to take to identify bad actors at any point across a company's CX Journey. By leveraging in-house strategies, supported by expansive data sets and automation, every company can mitigate fraud losses. 

chargebacks, fraud detection, fraud prevention, online fraud, identity theft, identity fraud, marketplace, account takeover, transaction fraud, spam and abuse, biometrics, biometric authentication, behavioural biometrics, friendly fraud, first-party misuse, carding, gift card fraud, phishing, customer experience

Mastercard and Vesta partner to safeguard merchants' transactions

News | Digital Identity, Security & Online Fraud | 10 Jan 2023

Mastercard has teamed up with end-to-end transaction guarantee platform for online purchases Vesta to equip merchants with a fraud management platform.

MasterCard, friendly fraud, chargebacks, partnership, fraud prevention, online payments

Vesta secures a USD 25 mln loan

News | Digital Identity, Security & Online Fraud | 09 Jan 2023

End-to-end transaction guarantee platform for online purchases Vesta has received a USD 25 million loan to add working capital and support growth.

ecommerce, chargebacks, friendly fraud, funding, expansion

Fraud Prevention in Ecommerce Report 2022-2023

Report | Digital Identity, Security & Online Fraud | 16 Dec 2022

The Paypers Fraud Prevention in Ecommerce Report 2022-2023 sets the scene for the latest insights and developments in fraud prevention

fraud prevention, tokenization, Card-not-present fraud, merchants, account takeover, fraud management, fraud detection, online fraud, identity fraud, payment fraud, friendly fraud, chargebacks, credit card, CNP fraud, payments orchestration, cross-border payments, cross-border ecommerce, ecommerce, ecommerce platform, platform, online platform, regulation, PSD2, SCA, scam, 3-D Secure, compliance, PCI compliance, gambling, online payments, gift card fraud, refund fraud

Amadeus and Chargebacks911 partner to help airlines handle disputes

News | Digital Identity, Security & Online Fraud | 30 Nov 2022

Spain-based travel technology company Amadeus has partnered with US-based post transaction fraud platform Chargebacks911 to help fight chargeback risputes.

chargebacks, fraud prevention, travel payments, friendly fraud, partnership

Why perfecting payments is key to winning in the gaming industry

Voice of the Industry | Online Payments | 25 Oct 2022

There is no cheat code when it comes to scaling an online gaming business – whilst there is plenty of profit potential, new complexities and levels are constantly adding pain points to how gaming e-retailers operate. Kristian Gjerding, CEO of CellPoint Digital, looks at the booming gaming market through the eyes of a retailer with global ambitions.

chargebacks, gambling, fraud detection, online fraud, fraud management, payment fraud, local payment method, subscription payments, subscription economy, payments orchestration, PSP, friendly fraud, ecommerce, cross-border ecommerce