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Find here all the latest articles, news, and research on Friendly Fraud and other Friendly Fraud-related topics:

Find here all the latest articles, news, and research on Friendly Fraud and other Friendly Fraud-related topics:

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Found 35 results in 4 seconds.

Fashion item refunds increase in the UK

News | Online Payments | 28 Feb 2024

Data, analytics, and technology company Equifax has released new research which shows that fashion item refunds increased substantially in the UK. 

refund, refund fraud, chargebacks, friendly fraud, online shopping

The flywheel effect of chargebacks cost US merchants USD 243B in 2023

Voice of the Industry | Online Payments | 12 Feb 2024

The cost of chargebacks has been on the rise for years. A new study published by Chargebacks911 and the Strawhacker group provides a sobering look at the scale of the problem, while Monica Eaton, CEO and Founder of Chargebacks911, dives deeper into the pressing matter of chargebacks.


chargebacks, friendly fraud, fraud management, fraud detection, fraud prevention, online fraud, credit card, credit card fraud, merchant, checkout optimisation , customer experience, first-party misuse

New Chargebacks911 study shows common chargeback misconceptions among consumers

News | Digital Identity, Security & Online Fraud | 12 Jan 2024

Chargebacks911, an international chargeback management and prevention company, has released the findings of its 2024 Cardholder Dispute Index.  

study, chargebacks, online fraud, friendly fraud, report

Navigating holiday shopping fraud: from friendly fraud to emerging trends

Voice of the Industry | Online Payments | 20 Dec 2023

Jordan Chavis from the MRC discusses the challenges of the on-going holiday season and how merchants need to mitigate friendly fraud and chargebacks to keep the phenomenon to a minimum and not cause extra friction to the trustworthy shoppers.


chargebacks, friendly fraud, holiday fraud, ecommerce, fraud detection, online fraud, payment fraud, first-party misuse, generative AI, artificial intelligence, scam, account takeover, phishing, online shopping

How reporting tools can reduce friendly fraud while meeting TRA exemptions

Interviews | Online Payments | 15 Dec 2023

Monica Eaton, Founder of Chargebacks911 and Fi911, talks about the role played by reporting tools in reducing friendly fraud, while meeting Transaction Risk Analysis (TRA) exemptions.

fraud detection, online fraud, fraud prevention, friendly fraud, chargebacks, first-party misuse, fintech, ecommerce, fraud management, machine learning, artificial intelligence, online payments, payments , API

Sift's Q4 2023 report shows Gen Z and first-party fraud trends

News | Digital Identity, Security & Online Fraud | 14 Dec 2023

Sift has rolled out its Q4 2023 Digital Trust & Safety Index, which reveals that 42% of Gen Z admits to engaging in first party-fraud, among other trends in chargeback.

chargebacks, friendly fraud, APP fraud, report

Expect first party misuse to boom for the 2023 holiday shopping season

Voice of the Industry | Digital Identity, Security & Online Fraud | 12 Dec 2023

With this year’s holiday season already booming, Roenen Ben-Ami, Co-Founder and Chief Risk Officer at Justt, shares some effective tips on how merchants can fight the rising phenomenon of chargebacks and first-party misuse.


fraud detection, online fraud, first-party misuse, friendly fraud, chargebacks, fraud prevention, payment fraud, artificial intelligence, merchants, PSD2, PSD3, 3-D Secure

Looking into the near-future: the rise of refund abusers and how to tackle them

Interviews | Ecommerce | 28 Nov 2023

Will Wyatt,Vice President of Global Partnerships at Signifyd, discusses the company’ s latest successful partnerships and delves into the main fraud concerns for merchants in 2024.


ecommerce, shopping, online shopping, fraud detection, online fraud, marketplace, retail, payments , refund, refund fraud, spam and abuse, chargebacks, machine learning, friendly fraud

The Paypers launches the Fraud Prevention in Ecommerce Report 2023-2024

News | Digital Identity, Security & Online Fraud | 14 Nov 2023

The Paypers has launched its latest edition of the Fraud Prevention in Ecommerce Report, the ultimate source for the latest trends in the fraud prevention ecosystem.

fraud prevention, ecommerce, report, chargebacks, friendly fraud, identity fraud, APP fraud, biometrics, biometric authentication, artificial intelligence

Fraud Prevention in Ecommerce Report 2023-2024

Report | Digital Identity, Security & Online Fraud | 14 Nov 2023

The 5th edition of the Fraud Prevention in Ecommerce Report provides a thorough review of the global state of the fraud ecosystem and how can fraud be prevented.

fraud prevention, CNP fraud, account takeover, fraud management, online fraud, identity fraud, payment fraud, friendly fraud, fraud-as-a-service, ecommerce, regulation, SCA, compliance, PCI compliance, online payments, biometric authentication, biometrics, machine learning, artificial intelligence, digital identity, digital payments, digital onboarding, phishing, vishing, romantic scam, holiday fraud, identity verification, tokenization

Pega mixes AI into transaction disputes with Pega Smart Dispute

News | Digital Identity, Security & Online Fraud | 09 Oct 2023

US-based low-code platform provider Pegasystems has updated its Pega Smart Dispute solution to help retailers streamline chargeback processes.

artificial intelligence, digitalisation, chargebacks, friendly fraud, fraud prevention

Visa programme fights global friendly fraud losses for small businesses

News | Digital Identity, Security & Online Fraud | 02 Oct 2023

Visa has made changes to its dispute handling, giving SMEs more tools to fight first-party misuse, also known as friendly fraud, for card-not-present transactions.

friendly fraud, chargebacks, Card-not-present fraud, SMEs, merchants, fraud prevention

Justt: Merchants face growing revenue loss from chargebacks

News | Digital Identity, Security & Online Fraud | 28 Sep 2023

Justt has released a report that details the damages suffered by businesses due to chargebacks, with changes in consumer behaviour only adding more to the problem.

chargebacks, friendly fraud, BNPL, report, data

Nethone partners with Verifi

News | Digital Identity, Security & Online Fraud | 14 Sep 2023

Poland-based Know Your Users AI-powered fraud prevention company Nethone has announced a partnership with Verifi, a Visa solution.

partnership, friendly fraud, chargebacks, payments , fraud prevention, merchants, financial data, data sharing, financial crime, fintech

Tackling chargeback fraud: protecting your video game business

Voice of the Industry | Digital Identity, Security & Online Fraud | 25 Aug 2023

Anton Zelenin, Chief Product Officer, Fintech at Xsolla, shares insights into how chargeback fraud affects businesses and suggests strategies to counter it.

chargebacks, fraud detection, fraud prevention, ecommerce, friendly fraud, artificial intelligence, machine learning, risk management

FinMont taps Chargebacks911 to counter post-transactional fraud

News | Digital Identity, Security & Online Fraud | 11 Aug 2023

Payment orchestration platform FinMont has chosen Chargebacks911 to offer its travel merchants a comprehensive chargeback management plan with enhanced data analysis and profits.

chargebacks, friendly fraud, partnership, travel payments, payments orchestration

Chargeback fraud: an ever-evolving issue to be solved

Interviews | Ecommerce | 26 Jul 2023

We interviewed Guy Harris, Chairman of the Board at Chargebacks911, about the prevalence of chargebacks in ecommerce and the main challenges the industry currently faces, as well as what needs to be done to reduce fraudulent activity.


chargebacks, fraud management, fraud detection, online fraud, ecommerce, ecommerce platform, friendly fraud, fraud prevention, refund fraud, first-party misuse

Why chargeback data is the new gold

Interviews | Ecommerce | 20 Jul 2023

We interviewed Roenen Ben-Ami, co-founder and Chief Risk Officer of Justt, to find out more about the importance of chargeback data in mitigating friendly fraud and helping merchants access lost revenue.


chargebacks, ecommerce, ecommerce platform, EMVCo, refund, refund fraud, fraud management, fraud detection, online fraud, fraud prevention, merchant fraud, friendly fraud, 3-D Secure, credit card

Setting industry trends – keynotes from MRC Barcelona 2023

Voice of the Industry | Online Payments | 23 Jun 2023

MRC Barcelona 2023 focused on sharing with the community the latest trends in the payments industry and how to efficiently fight fraud, using the newest technologies and developments in the field of fraud prevention.


Account fraud, account takeover, account-to-account payment, Open Banking, artificial intelligence, bot attacks, machine learning, online payments, payment processing, recurring payments, instant payments, payments orchestration, fraud management, fraud detection, online fraud, fraud prevention, biometrics, behavioural biometrics, biometric authentication, friendly fraud, fraud-as-a-service, payment methods, Variable Recurring Payments

Chargebacks911 releases its 2023 Chargeback Field Report

News | Digital Identity, Security & Online Fraud | 05 Jun 2023

US-based company Chargebacks911 has offered merchants an overview of friendly fraud and chargeback management in its new 2023 Chargeback Field Report.

product launch, fraud management, fraud detection, fraud prevention, friendly fraud, ecommerce, chargebacks