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Banks need to focus on customer emotional connection, Accenture report shows

News | Online & Mobile Banking | 09 Dec 2020

Accenture has released the 2020 Global Banking Consumer Study, showcasing the need for banks to focus more on creating a strong emotional connection with customers, amid digital banking acceleration.

Accenture, banks, customer experience, emotional connection, digital adoption, digital banking, digital transaction, COVID-19, pandemic, Singapore