Articles with tag like: CX

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One bad experience dilutes brand loyalty in financial services, research shows

News | Payments General | 16 Dec 2020

Two-thirds of financial services and insurance customers say one bad experience dilutes brand loyalty, Talkdesk research has revealed.

Talkdesk, research, CX, customer experience, brand loyalty, financial services

Fenergo launches client lifecycle management tools

News | Digital Identity, Security & Online Fraud | 29 May 2019

Digital Client Lifecycle Management (CLM) solutions provider Fenergo has revealed the launch of Digital Client Orchestration.

Fenergo, launch, Client Lifecycle Management, CLM, solutions provider, API, banks, FS institutions, CX, onboarding, compliance, financial institutions, KYC, AML, tax

Trends in subscription commerce: agile monetisation rising

Voice of the Industry | Expert Opinion | 24 Apr 2019

Andrew Dailey, MGI Research: `An agile monetisation platform gives organisations the speed and operational scalability required`

Andrew Dailey, MGI Research, monetisation, B2B, commerce, subscription, billing, customisation, payments, PSP, digital transformation, CX, order management, CRM