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Two-thirds of financial services and insurance customers say one bad experience dilutes brand loyalty, Talkdesk research has revealed.
Talkdesk, research, CX, customer experience, brand loyalty, financial services
Digital Client Lifecycle Management (CLM) solutions provider Fenergo has revealed the launch of Digital Client Orchestration.
Fenergo, launch, Client Lifecycle Management, CLM, solutions provider, API, banks, FS institutions, CX, onboarding, compliance, financial institutions, KYC, AML, tax
Andrew Dailey, MGI Research: `An agile monetisation platform gives organisations the speed and operational scalability required`
Andrew Dailey, MGI Research, monetisation, B2B, commerce, subscription, billing, customisation, payments, PSP, digital transformation, CX, order management, CRM