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Customer Service News

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Find here all the latest articles, news, and research on Customer Service and other Customer Service-related topics:

Find here all the latest articles, news, and research on Customer Service and other Customer Service-related topics:
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Truist to invest USD 1.8 bln in tech, customer service upgrades

News | Payments General | 22 Jan 2021

Bank holding company Truist Financial has provided its first estimate — USD 1.8 billion — of how much it's spending on initiatives to strengthen profits over the long term, according to American Banker.

Truist Financial, investment, customer service, loan application, commercial loan, mortgage, user experience

Finn AI rolls out banking chatbot on Genesys AppFoundry

News | Payments General | 23 Jun 2020

Finn AI, a provider of AI powered customer service for banks and credit unions, has added its banking chatbot on the Genesys AppFoundry.

Finn AI, AI, customer service, banks, credit unions, banking chatbot, Genesys AppFoundry, Canada

PayU Assist reduces merchant queries by 70 percent

News | Online Payments | 20 Mar 2020

PayU Assist – an automated customer service – has achieved a 70% reduction in weekly merchant queries and a 95% reduction in retail buyer queries. 

PayU, PayU Assist, customer service, retail, merchant

 


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