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Find here all the latest articles, news, and research on Customer Service and other Customer Service-related topics:

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Truist to invest USD 1.8 bln in tech, customer service upgrades

News | Payments General | 22 Jan 2021

Bank holding company Truist Financial has provided its first estimate — USD 1.8 billion — of how much it's spending on initiatives to strengthen profits over the long term, according to American Banker.

Truist Financial, investment, customer service, loan application, commercial loan, mortgage, user experience

Finn AI rolls out banking chatbot on Genesys AppFoundry

News | Payments General | 23 Jun 2020

Finn AI, a provider of AI powered customer service for banks and credit unions, has added its banking chatbot on the Genesys AppFoundry.

Finn AI, AI, customer service, banks, credit unions, banking chatbot, Genesys AppFoundry, Canada

PayU Assist reduces merchant queries by 70 percent

News | Online Payments | 20 Mar 2020

PayU Assist – an automated customer service – has achieved a 70% reduction in weekly merchant queries and a 95% reduction in retail buyer queries. 

PayU, PayU Assist, customer service, retail, merchant

Regions Bank selects IBMs AI to power customer service

News | Digital Identity, Security & Online Fraud | 29 Apr 2019

IBM has announced that Regions Bank has selected the IBM\s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work.

Regions Bank, Watson, IBM, artificial intelligence, customer service

Newegg unveils ecommerce mobile app for international customers

News | Ecommerce | 17 Oct 2018

Newegg has announced the launch of a global mobile app, in order to reach customers shopping online in countries outside of North America.

Newegg, ecommerce, mobile app, customer service, iOS, Android

Cotton On Group, Adyen partner for global ecommerce rollout

News | Ecommerce | 20 Sep 2018

Adyen has announced a partnership with Cotton On Group in order to power ecommerce payments.

ecommerce, Cotton On Group, Adyen, customer service, online banking, risk management

Merchant Bank of Sri Lanka deploys Fiserv core banking platform

News | E-invoicing, SCF & E-procurement | 31 May 2018

Fiserv, a global financial services provider, has been selected by the Merchant Bank of Sri Lanka for its signature core account processing platform and front-end teller systems.

Merchant Bank of Sri Lanka, Fiserv, core banking platform, financial institution, payments , account processing, customer service