Articles with tag like: customer experience

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Interview with WLPayments on the company's new payments platform

Interviews | Payments General | 15 Sep 2021

We sat down with CEO Sunil Jhamb and CTO Chinmay Jain from WLPayments to discuss the launch of the company’s new payments platform 3.0

customer experience, digital payments, PSP, Acquirer, merchants

The blind side of Buy Now, Pay Later

Voice of the Industry | Ecommerce | 03 Sep 2021

Buy Now, Pay Later is a successful area with a lot of investments and opportunities. Sheridan Trent, Research Analyst at The Strawhecker Group (TSG), outlines a new side of BNPL services that regards skepticism and uncertainty

BNPL, high risk industry, customer experience, checkout optimisation

Amadeus to launch advanced travel retailing via NDC with United Airlines

News | Ecommerce | 21 Jul 2021

Amadeus has renewed its distribution agreement with United Airlines that reinforces a commitment to modern retailing and enhances communication between the airline and travel sellers.

Amadeus, United Airlines, partnership, customer experience, ecommerce

mParticle, Shopify partner to deliver an enhanced customer experience

News | Ecommerce | 20 Jul 2021

mParticle has announced an integration with Shopify that further enables mParticle and Shopify customers alike to deliver enhanced end-to-end customer experiences. 

Shopify, partnership, ecommerce, customer experience

Ecommerce in Italy: payment methods and customer behaviour

Voice of the Industry | Ecommerce | 08 Jul 2021

Davide Casaleggio, the CEO of Casaleggio Associati, offers a detailed overview on the way Italian consumers shop and pay online

ecommerce, BNPL, customer experience, digital payments, payment methods

Dozens launches in-app digital receipts with Flux

News | E-invoicing, SCF & E-procurement | 05 Jul 2021

UK-based fintech Dozens has partnered with Flux to bring digital receipts with item-level data to customers directly in their banking app.

e-invoicing, fintech, partnership, customer experience

Klarna releases new consumer insights as US-based shoppers emerge from lockdown

News | Ecommerce | 30 Jun 2021

Klarna has released its The State of Smoooth: 2021 Reopening Insights Report, exploring the current state of shopper preferences in the US across several verticals.

Klarna, study, report, customer experience, ecommerce, livestream shopping

Loaf recruits Adyen to revamp its payments setup and enhance customer experience

News | Online Payments | 23 Jun 2021

Furniture brand Loaf has selected Adyen to help consolidate its payment services and deliver an improved customer experience.

Adyen , partnership, online payments, customer experience

Judopay, MedPoint partner to enable socially-distanced payment and collection of prescriptions

News | Online Payments | 22 Jun 2021

Judopay has partnered with MedPoint, an automated prescription collection system, to enable a safe, quick, and secure method for patients to purchase and collect their prescriptions.

partnership, online payments, ecommerce, customer experience

The importance of building a veracious understanding of the customers you work with

Voice of the Industry | Digital Identity, Security & Online Fraud | 04 Jun 2021

Justin Fitzpatrick of DueDil explains how the application processes can help reveal the nature of a business, its risk profile, and potential for growth

DueDil, COVID-19, financial services, banks, financial institutions, customer experience, digital onboarding, regulation, KYB, SMEs

Brazil hot trends: The boost of ecommerce in 2020 and forecast

Voice of the Industry | Ecommerce | 24 May 2021

Luiz Henrique Didier Jr. of Bexs Bank reveals data and insights from Brazil’s ecommerce segment and its trends for the future

ecommerce, data, customer experience, retail, payment methods, checkout optimisation , m-commerce, banks, cross-border ecommerce

Cross-border compliance considerations for retailers - Avalara

Voice of the Industry | Payments General | 11 May 2021

As global ecommerce continues to grow, Craig Reed, general manager of cross-border at Avalara highlights the steps merchants are taking to overcome compliance roadblocks for cross-border sales

cross-border payments, ecommerce, compliance, customer experience, Brexit, retail

Talkdesk roll out AI-based digital lending solution

News | Payments General | 03 May 2021

Talkdesk has launched Talkdesk Digital Lending, a borrower solution designed for lenders, assisting the lending lifecycle for personal, mortgage, and commercial loans.

lending, product launch, artificial intelligence, personal finance management, customer experience

Flipkart to acquire online travel technology company Cleartrip

News | Ecommerce | 21 Apr 2021

Flipkart has announced the acquisition of Cleartrip, an online travel technology company.

Flipkart, acquisition, ecommerce, customer experience

Want to boost conversions by optimising your online checkout experience? Here's how!

Voice of the Industry | Online Payments | 20 Apr 2021

Worldline has conducted extensive UX research to define the most effective checkout conversion tips. Alina Rotariu, Product Manager for Online Regional Businesses, reveals best practices to  optimise your payment experience, boost conversion rates, and deepen customer trust and loyalty 

Worldline, customer experience, merchants

How COVID-19 is shaping the future of payments: reducing cash and increasing mobile transactions

Voice of the Industry | Online Payments | 13 Apr 2021

Stephen Markwell of JP Morgan sheds light on how COVID-19 is shaping the digitisation of payments for businesses, touching on key technologies that have been essential in fueling its quick growth

JP Morgan, contactless payments, COVID-19, customer experience

Nymbus partners with Segmint to improve its transaction data

News | Online & Mobile Banking | 09 Apr 2021

Nymbus has partnered with data and analytics company Segmint to improve its customer-based transaction data across its suite of banking products and services.

partnership, data, transactions , financial institutions, merchants, customer experience, digital banking

Tandem Bank live on Mambu's SaaS banking platform

News | Online & Mobile Banking | 07 Apr 2021

Mambu has announced that Tandem Bank is now live on its SaaS banking platform.

banks, SaaS, digital banking, customer experience, partnership

1 in 5 US consumers changed their bank during pandemic, FIS study

News | Online & Mobile Banking | 24 Mar 2021

A study by FIS has shown that the COVID-19 made US consumers more interested in trying out new banks.

banks, COVID-19, study, customer experience, digital banking

Nando's, Adyen team up for cutting-edge customer experiences

News | Online Payments | 18 Mar 2021

Payments platform Adyen has revealed its partnership with Nando’s across Australia and New Zealand. 

Adyen , partnership, customer experience, online payments