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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Frost Bank partners with Atomic

News | Online & Mobile Banking | 25 Apr 2024

US-based Frost Bank has announced its partnership with Atomic in order to optimise customer experience by leveraging Atomic Direct Deposit Switch. 

partnership, banking, online banking, mobile banking, digital banking, financial services, financial institutions, customer experience

Nium expands partnership with Thredd

News | Online Payments | 25 Apr 2024

US-based payments provider Nium has announced the expansion of its collaboration with Thredd aiming to issue virtual cards in the Asia Pacific (APAC) region. 

partnership, online payments, B2B payments, travel payments, expansion, customer experience, virtual card

Zilch extends partnership with AWS

News | Online Payments | 24 Apr 2024

UK-based payments technology company Zilch has extended its partnership with Amazon Web Services (AWS) to support the launch of AI capabilities across its proposition. 

partnership, artificial intelligence, machine learning, fraud detection, customer experience, payments

CBS NorthStar teams up with Datacap for enhanced payments

News | Payments General | 23 Apr 2024

CBS NorthStar has recently unveiled a strategic partnership with Datacap Systems, a player in the omnichannel payments sector.

payment processing, omnichannel payments solution, partnership, customer experience

Nu Mexico receives USD 100 million in equity

News | Online & Mobile Banking | 22 Apr 2024

Nu Holdings, a digital financial services platform, has announced that it intends to increase Nu Mexico’s equity capitalisation by nearly USD 100 million. 

investment, funding, financial services, financing , customer experience, expansion

Finastra launches online retail lending solutions marketplace

News | Online & Mobile Banking | 19 Apr 2024

UK-based Finastra has rolled out its Solution Store, an online platform that offers customers retail lending solutions.

lending, marketplace, product launch, customer experience

Backbase joins forces with EverBank

News | Online & Mobile Banking | 19 Apr 2024

Netherlands-based Engagement Banking Platforms provider Backbase has entered a strategic partnership with EverBank to improve commercial and treasury solutions. 

partnership, digital banking, customer experience, online banking, treasury, commercial card

Project Nemo launches to improve disability inclusion in UK fintech

News | Online & Mobile Banking | 18 Apr 2024

A new initiative named Project Nemo has launched in a bid to improve disability inclusion within the fintech industry in the United Kingdom. 

fintech, customer experience, financial inclusion, product launch

Frictionless payments: adopting technological advancements to tackle security concerns

Voice of the Industry | Payments General | 18 Apr 2024

Ray Shinzawa, Managing Director at JCB International (Europe), discusses how merchants can adopt technological advances to offer frictionless payments and address security concerns.

payments , credit card, merchants, digitalisation, contactless payments, mobile payments, e-wallet, digital wallet, tokenization, biometric authentication, 3-D Secure, compliance, customer experience

JET expands mobile payments in Germany

News | Mobile Payments | 18 Apr 2024

JET, in collaboration with PACE Telematics, has expanded its mobile payment services across its entire network of over 680 stations in Germany.

mobile payments, digitalisation, partnership, customer experience

Driivz integrates with Payter for EU AFIR compliance

News | Payments General | 18 Apr 2024

Driivz, a company under Vontier and part of its EVolve e-mobility portfolio, has announced its integration with payment terminal and payments solution, Payter.

partnership, regulation, compliance, payment methods, customer experience

Backbase renews partnership with Navy Federal Credit Union

News | Online & Mobile Banking | 17 Apr 2024

Backbase, a provider of Engagement Banking Platforms, has announced the renewal and expansion of its partnership with Navy Federal Credit Union.

partnership, digitalisation, customer experience, online banking

British Airways partners with Amadeus for tech innovation

News | Ecommerce | 16 Apr 2024

British Airways has chosen Amadeus as its technology partner and Amadeus Nevio, a suite of AI-based modular solutions, to deliver the airline’s Offer and Order strategic goals.

retail, digitalisation, artificial intelligence, customer experience

DataMesh augments payments and customer experiences for Viva Energy

News | Payments General | 15 Apr 2024

Fuel supplier Viva Energy Australia has selected fintech DataMesh o revolutionise payments and customer experiences across its fuel and convenience retail network.

POS, mobile payments, payment methods, digital payments, customer experience

Skipify partners with Visa

News | Online Payments | 05 Apr 2024

US-based fintech company Skipify has announced its collaboration with Visa through the Visa Digital Commerce Program, intending to improve how consumers transact. 

digital payments, digital wallet, online payments, partnership, customer experience

Worldline extends its partnership with ASDA

News | Ecommerce | 02 Apr 2024

France-based digital payments firm Worldline has extended its 16-year partnership with UK-based supermarket group ASDA.

partnership, digital payments, customer experience, ecommerce

Adyen partners with Adobe Commerce

News | Online Payments | 29 Mar 2024

Netherlands-based financial technology platform for businesses Adyen has entered a collaboration with Adobe Commerce, aiming to provide flexible payment solutions. 

digital payments, online payments, partnership, customer experience, financial services

TD Bank launches new banking products

News | Online & Mobile Banking | 28 Mar 2024

US-based financial institution TD Bank has announced the launch of TD Complete Checking and TD Early Pay, aiming to simplify and improve the banking experience. 

product launch, online banking, digital banking, customer experience, mobile banking

Premiumisation and hyper-personalisation: transforming consumer expectations

Voice of the Industry | Payments General | 19 Mar 2024

Amanda Gourbault from CompoSecure discusses the impact of consumers' growing preference for products that reflect their values and lifestyles, and their strong demand for personalised experiences in the payments industry.

mobile payments, fintech, banking, customer experience, debit card, online authentication

Worldline Italia to partner with Cassa Centrale Group

News | Payments General | 15 Mar 2024

Payment service provider Worldline Italia has announced that Cassa Centrale Group is pursuing negotiations for a long-term collaboration in the acquiring landscape.  

digital payments, POS, online payments, mobile payments, customer experience