Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:
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Amazon Pay has launched a service that enables two-way video communication in sign-language between Amazon Pay employees and customers in India.
product launch, customer experience, financial inclusion, KYC, digital payments
Pax Technology has partnered with A2B Australia to implement a new payment system across the 13cabs and Silver Service taxi fleets.
partnership, mobile payments, travel payments, customer experience
Sift has launched its Fraud Industry Benchmarking Resource, a free online tool that allows customers to access fraud metrics across multiple regions and industries.
product launch, fraud management, fraud detection, fraud prevention, online fraud, customer experience
UK-based TrueLayer has partnered with Lendable to integrate its Account Information Services (AIS) and Variable Recurring Payments (VRP) products into the latter’s financial ecosystem.
personal finance management, banking, customer experience, lending, financial services, underwriting
Modular and flexible payment infrastructure provider for marketplaces and platforms Mangopay has partnered with Spain-based B2C delivery platform for artisan products Bigcrafters, powered by Estrella Galicia.
partnership, payments , paytech, ecommerce, merchants, marketplace, platform, online payments, customer experience, fintech, payment processing
UK-based Ryft has partnered with Collctiv to optimise the group payment sector of the region and deliver a more customisable checkout experience for clients.
partnership, payments , online payments, digital payments, mobile payments, ecommerce, customer experience
Shaun Vanderkaap, VP of Sales and Marketing at Link Money, talks about low-cost payment methods alternatives and the potential of Pay by Bank for merchants in the US.
payments , payment methods, merchants, Open Banking, account-to-account payment, digital wallet, BNPL, credit card, ecommerce, customer experience, biometric authentication
Lithuania-based regtech AMLYZE has entered a strategic partnership with Plumery aiming to improve the landscape of financial technology.
partnership, fraud prevention, AML, KYC, digital banking, customer experience, financial services, financial institutions, SaaS
Payment infrastructure provider Mangopay has announced that Maisons du Monde integrated its solutions to provide simplified payment experiences to marketplace customers.
payment facilitator, online payments, marketplace, partnership, customer experience
UK-based cloud payment technology provider Form3 has announced its assistance in Klarna’s European payment capabilities with SEPA connectivity.
partnership, SEPA, account-to-account payment, API, cloud payments, customer experience
UK-based OneSavings Bank has partnered with nCino to simplify traditional banking processes for the region’s mortgage market.
partnership, SaaS, lending, customer experience, investment
Malta-based Andaria has launched an Embedded Finance solution to help businesses integrate payments services into new and existing platforms.
product launch, embedded finance, artificial intelligence, customer experience
Enterprise commerce platform Spryker has partnered with US-based provider of indirect tax technology solutions Vertex.
partnership, compliance, ecommerce, customer experience
US-based payments platform Modern Treasury has launched instant microdeposits leveraging the Federal Reserve's FedNow and Real-Time Payments.
product launch, B2B payments, real-time payments, customer experience
Iceland-based Landsbankinn has pioneered Open Banking in Iceland with Payment Initiation Services (PIS) and Aggregation Services (AS), powered by Meniga.
Open Banking, customer experience, payment initiation, digital banking, mobile banking
France-based payment service provider Worldline has been chosen by the Goethe-Institut to offer optimised payment experiences to consumers.
partnership, local payment method, customer experience, payments
US-based grocery tech company Instacart has taken steps to allow their customers to use their FSA and HSA cards at checkout.
ecommerce, payment methods, customer experience, checkout optimisation
Finland-based e-invoicing company Basware has partnered with Microsoft and Zure to launch a generative AI tool named AskMary.
partnership, artificial intelligence, generative AI, e-invoicing, customer experience
Rudy Gunawan, Managing Director of OpenWay Asia, and Lana Konakova, Global Product Marketing Manager, Regional Marketing in North and South America, share insights on payment processing technology that is required to meet BNPL customer expectations for on-POS, ecommerce and in-app checkouts.
payment methods, BNPL, customer experience, KYC, ecommerce, digital wallet, banks, carding
LG Electronics has announced its partnership with Stripe in order to provide Singapore customers with improved payment methods and overall checkout experience.
partnership, customer experience, mobile payments, online payments, digital payments, payments , ecommerce