Articles with tag like: customer experience

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Laurentian Bank partners with Brim Financial

News | Payments General | 23 Dec 2021

Canada-based Brim Financial has partnered with Laurentia Bank’s to fuel its digital transformation and augment its end-to-end customer journey for Visa products.

partnership, Visa, digitalisation, customer experience, digital onboarding, digital wallet, omnichannel

ING Bank Śląski selects Thought Machine to improve customer experience

News | Online & Mobile Banking | 16 Dec 2021

Poland-based ING Bank Śląski has selected Thought Machine, going live with Vault solution to add to the customer experience.

partnership, cloud services, customer experience, digitalisation

96% of European brands to offer embedded payments soon

News | Payments General | 14 Dec 2021

As a report from OpenPayd has found out, 96% of European brands will (or plan to) offer embedded payments within five years.

report, embedded payments, embedded finance, customer experience

Delio to help SMTB with new digital platform

News | Online & Mobile Banking | 17 Nov 2021

UK-based Delio has been selected by Sumitomo Mitsui Trust Bank (SMTB) as the provider of a new digital platform for its clients.

partnership, digitalisation, online banking, customer experience

How to personalize the shopping experience when handling a large volume of sales

Voice of the Industry | Ecommerce | 17 Nov 2021

As part of our peak season series, Jan Pieter Lips, Head of Retail and Hospitality Solutions at Adyen, provides useful tips on how customer experience can be personalized even when the sales volume is very high

retail, customer experience, Black Friday, digital payments, Adyen

Virgin Money partners InMoment for memorable customer experience

News | Payments General | 11 Nov 2021

UK-based Virgin Money, a banking and financial services brand, has expanded its customer experience (CX) program with InMoment.

product upgrade, partnership, customer experience

Get invited to go outside and play – exploring new payment experiences

Voice of the Industry | Online Payments | 08 Nov 2021

Sally Baptiste, Founder at Payment Operations Group: 'Did you just assume that everything will return to pre-pandemic norms? It will not, so it is time to redesign the user experience – again'

online payments, customer experience, pandemic, ecommerce

Young convenience-driven consumers: the prime mover for Black Friday and Cyber Monday growth in 2021

Voice of the Industry | Ecommerce | 04 Nov 2021

AfterPay’s Johan Rönnerman talks Peak Season 2021, touching upon the latest information provided through AfterPay Insights, the company’s data intelligence platform

Afterpay, ecommerce, BNPL, online shopping, Black Friday, customer experience

From 'nice to have' to 'a must' – payment methods that European retailers should accept for successful conversion

Interviews | Online Payments | 04 Nov 2021

As many consumers move away from cards as their preferred payment method, the use of alternative payment methods for online payments is rapidly gaining ground. David Rintel, TrustPay’s CEO, discusses why one of the best ways to customize online checkouts is using local alternative payments

payment methods, retail, checkout optimisation , customer experience, ecommerce, online payments

The future of payments driven by Gen Z and Millennials - the merchants' perspective part 3

Interviews | Ecommerce | 03 Nov 2021

Payment Methods Report 2021

Seasoned payment managers from Jumia, Kinguin, Mango, TIDAL, Wargaming.net, and Wayfair share their expertise in a bid to further support peer-to-peer knowledge and provide our readers with an in-depth view of the merchants’ payment strategies

ecommerce, Gen Z, customer experience, payment methods, online payments

The mindblowing effect of Singles Day for ecommerce and what you need to do to be a part of it

Voice of the Industry | Online Payments | 29 Oct 2021

Chinese unofficial holiday and shopping season Singles Day is a huge event for ecommerce. Elena Gatti from Azoya tells us how companies should best approach this opportunity

ecommerce, online shopping, data analytics, customer experience, social commerce

Adapting to the consumer's new payment preferences - the merchants' perspective part 2

Interviews | Ecommerce | 29 Oct 2021

Seasoned payment managers from Jumia, Kinguin, Mango, TIDAL, Wargaming.net, and Wayfair share their expertise in a bid to further support peer-to-peer knowledge and provide our readers with an in-depth view of the merchants’ payment strategies


ecommerce, payment methods, retail, customer experience

What's changing in the way consumers pay - the merchants' perspective part 1

Interviews | Ecommerce | 28 Oct 2021

Seasoned payment managers from Jumia, Kinguin, Mango, TIDAL, Wargaming.net, and Wayfair share their expertise in a bid to further support peer-to-peer knowledge and provide our readers with an in-depth view of the merchants’ payment strategies

ecommerce, payment methods, customer experience, online payments

Westerra Credit Union employs Backbase for digitalisation

News | Online & Mobile Banking | 19 Oct 2021

US-based financial cooperative Westerra Credit Union has partnered with engagement banking technology provider, Backbase, to accelerate its digital transformation journey.

digital banking, digital onboarding, customer experience, fintech , partnership

What's stopping CIOs and CTOs from futureproofing their organisation?

Voice of the Industry | Payments General | 14 Oct 2021

As business uncertainty continues around the world, Banking Circle has examined confidence levels among financial services CIOs and CTOs, and how they intend to futureproof their organisations

Banking Circle, fintech , banks, customer experience, Global Payments

Open Banking Report 2021

Report | Online & Mobile Banking | 07 Oct 2021

Open Banking Report 2021 follows the race for relevance in banking, how Open Banking inches closer to Open Finance and Open Data Economy, and provides key insights about how Open Banking reinvents business models

Open Banking, Open Finance, account-to-account payment, online authentication, financial data, data sharing, financial institutions, fraud detection, customer experience, fintech , banking, regulation

VTEX launches global integration with Facebook

News | Ecommerce | 04 Oct 2021

VTEX, a UK-based digital commerce platform, has announced the integration with Facebook that leverages online campaigns with data intelligence and improves sale conversion.

ecommerce, Facebook, API, GDPR, customer experience

Quiq launches Conversational Commerce Payments and Survey

News | Ecommerce | 04 Oct 2021

Quiq, a US-based AI-powered conversational platform, has announced the addition of two new product features to its cross-channel Conversational AI platform: payments and surveys.

ecommerce, artificial intelligence, customer experience, payment processing, API

TrueLayer's new instant payouts solution – Exclusive interview

Interviews | Online & Mobile Banking | 27 Sep 2021

The importance of speed in payouts, and other such aspects are discussed by Murtaza Bootwala from TrueLayer in this interview with The Paypers

payout, instant payments, KYC, customer experience, Open Banking

Interview with WLPayments on the company's new payments platform

Interviews | Payments General | 15 Sep 2021

We sat down with CEO Sunil Jhamb and CTO Chinmay Jain from WLPayments to discuss the launch of the company’s new payments platform 3.0

customer experience, digital payments, PSP, Acquirer, merchants