Articles with tag like: customer experience

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Nymbus partners with Segmint to improve its transaction data

News | Online & Mobile Banking | 09 Apr 2021

Nymbus has partnered with data and analytics company Segmint to improve its customer-based transaction data across its suite of banking products and services.

partnership, data, transactions , financial institutions, merchants, customer experience, digital banking

Tandem Bank live on Mambu's SaaS banking platform

News | Online & Mobile Banking | 07 Apr 2021

Mambu has announced that Tandem Bank is now live on its SaaS banking platform.

banks, SaaS, digital banking, customer experience, partnership

1 in 5 US consumers changed their bank during pandemic, FIS study

News | Online & Mobile Banking | 24 Mar 2021

A study by FIS has shown that the COVID-19 made US consumers more interested in trying out new banks.

banks, COVID-19, study, customer experience, digital banking

Nando's, Adyen team up for cutting-edge customer experiences

News | Online Payments | 18 Mar 2021

Payments platform Adyen has revealed its partnership with Nando’s across Australia and New Zealand. 

Adyen , partnership, customer experience, online payments

Scala launches Click & Collect campaign

News | Ecommerce | 16 Mar 2021

Global digital signage solutions company Scala has announced a Click & Collect information campaign to strengthen trade.

customer experience, POS, trade finance, supply chain finance

Abe.ai and Glia announce digital banking partnership

News | Online & Mobile Banking | 16 Mar 2021

US-based Abe.ai and Glia Technologies have announced a partnership that integrates Abe.ai’s conversational banking solutions with Glia’s AI Management Platform.

digital banking, mobile banking, customer experience, artificial intelligence

Better customer experiences start with better merchant experiences

Voice of the Industry | Online Payments | 04 Mar 2021

Lee Tango, Director, Unified Commerce Solutions at Cybersource, argues that the starting point for a better customer experience is a better merchant experience 

Lee Tango, merchants, customer experience, online payments, Cybersource

Digibankasia, Xebia team up to launch new digital bank UNO

News | Online & Mobile Banking | 01 Mar 2021

Digibankasia, a Singapore-based financial services company, has teamed up with Xebia, a global next-generation digital services provider, to launch of Asia’s new digital bank UNObank.

digital banking, partnership, customer experience, financial services

TransferGo partners with Thought Machine for global expansion

News | E-invoicing, SCF & E-procurement | 10 Feb 2021

Money transfer company TransferGo has partnered with core banking tech company Thought Machine for product innovation and global expansion into new markets.

TransferGo, Thought Machine, expansion, partnership, money transfer, core banking, cloud native, Vault, customer experience, B2B payments, cross-border payments, real-time payments

Knowledge bites: trends shaping merchant payment ecosystem in 2021

Voice of the Industry | Online Payments | 05 Feb 2021

Several speakers from the MPE 2021 conference provide answers on relevant questions regarding the future of merchant payments in the COVID-19 era

MPE 2021, COVID-19, event, online payments, merchants, BNPL, customer experience, fraud prevention

Accenture acquires Businet System to help clients deliver personalised ecommerce experiences

News | Ecommerce | 04 Feb 2021

Accenture has acquired Businet System, a company developing and operating Salesforce Commerce Cloud-based ecommerce sites in Japan.

Accenture, acquisition, Businet System, Salesforce Commerce Cloud, ecommerce, Japan, customer experience

Resilience roadmap: insights for 2021 planning

Voice of the Industry | Ecommerce | 04 Feb 2021

Victor Iezuitov from Nexway shares insights into today’s top priorities for ecommerce and key aspects to have in mind for 2021’s planning such as customer experience, customer support, and payment management

Victor Iezuitov, Nexway, ecommerce, customer experience, payment orchestrator, payment management

Payvision partners Selina hospitality platform to streamline customers' payment journey

News | Online Payments | 27 Jan 2021

Payvision, the global fintech and omnichannel payments provider, has partnered Selina hospitality platform to streamline the customers’ payment journey. 

Payvision, Selina, hospitality, travel, omnichannel payments, customer experience, ecommerce, online payments

Semafone's Cardprotect Voice+ achieves Avaya compliance

News | Digital Identity, Security & Online Fraud | 22 Jan 2021

Semafone has announced that its patented data compliance solution Cardprotect Voice+ is compliant with key customer engagement solutions from Avaya

Semafone, Avaya, compliance, customer experience, data security, partnership, data breach, payment data, PII, PSP, Personally Identifiable Information, merchants

Z energy upgrades customer experience with TNS' Secure SD-WAN

News | Digital Identity, Security & Online Fraud | 22 Jan 2021

Transaction Network Services (TNS) has partnered with Z Energy fuel retailer to boost their customer experience through TNS Secure SD-WAN, which leverages Fortinet’s Secure SD-WAN solution to combine managed payment services with network security.

TNS, fuel retail, security, Z Energy, customer experience

LiveArea debuts in-store checkout technology for retailers at CES 2021

News | Mobile Payments | 08 Jan 2021

Global customer experience and commerce agency LiveArea and a business unit of PFSweb have announced plans of debuting the LiveArea Scan & Go solution at CES 2021.

LiveArea, customer experience, ecommerce, PFSweb, LiveArea Scan & Go, at CES 2021, checkout, mobile payments, retailers, contactless payment, loyalty programmes

The Paypers releases the global infographic and industry mapping of key players in Open Banking

News | Online Payments | 17 Dec 2020

The Paypers has released a global scale infographic and industry mapping of key players in the Open Banking ecosystem

Open Banking, Open Finance, Open Data, data, digitalisation, payments, fintech, innovation, banks, financial inclusion, security, agile, fraud prevention, standardisation, third party providers, API, cash management, personal finance management, use cases, account aggregation, Request to Pay, compliance, regulation, onboarding, partnership, developers, account-to-account payments, mapping, data sharing, finance, banking, Know Your Customer, KYC, credit scoring, TPP checking, repository, API security, authentication, Strong Customer Authentication, lending, savings, insurance, banking-as-a-service, core banking, risk management, payment initiation, consent, customer experience, open payments, transaction monitoring

Global Mapping and Infographic of Key Players in the Open Banking Ecosystem 2020–2021

Report | Online & Mobile Banking | 17 Dec 2020

The Paypers releases the Who`s Who in Open Banking report - the global infographic and industry mapping of key players in the Open Banking ecosystem

Open Banking, Open Finance, Open Data, data, digitalisation, payments, merchants, corporates, SMEs, small businesses, fintech, innovation, banks, financial inclusion, security, agile, fraud prevention, standardisation, third party providers, API, cash management, personal finance management, use cases, account aggregation, Request to Pay, compliance, regulation, onboarding, partnership, developers, account-to-account payments, COVID-19, insights, mapping, data sharing, finance, banking, Know Your Customer, KYC, credit scoring, TPP checking, repository, API security, authentication, Strong Customer Authentication, lending, savings, insurance, banking-as-a-service, core banking, risk management, payment initiation, consent, customer experience, open payments, transaction monitoring

One bad experience dilutes brand loyalty in financial services, research shows

News | Payments General | 16 Dec 2020

Two-thirds of financial services and insurance customers say one bad experience dilutes brand loyalty, Talkdesk research has revealed.

Talkdesk, research, CX, customer experience, brand loyalty, financial services

Fast Checkout now available on WooCommerce platform

News | Ecommerce | 15 Dec 2020

Fast has announced a major expansion by making its one-click Fast Checkout product available to the four million ecommerce stores on the WooCommerce platform.

WooCommerce, Fast Checkout, ecommerce, customer experience, merchants, one click