Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:
Found 203 results in 2 seconds.
The Moroccan Monetary Centre (CMI) has issued a report showing that the number of online payments transactions has jumped by 36% over 2021.
ecommerce, customer experience, online shopping, online payments
US-based retail chain store Walmart has announced the acquisition of Volt Systems, a technology company providing suppliers with on-demand visibility into merchandising resources.
acquisition, retail, omnichannel, customer experience
Ireland-based ecommerce support platform eDesk has announced it will directly integrate with WhatsApp Business.
ecommerce, ecommerce platform, retail, customer experience
Hans Tesselaar, Executive Director Banking Industry Architecture Network (BIAN), talks about how digitalisation of financial services impacts the industry, how it can drive financial inclusion while also leaving some customers behind.
digitalisation, financial services, financial inclusion, banks, customer experience, data, ATM, regulation, transactions , payments
SMEs with female ownership represent 30% to 37% of all SMEs in emerging markets. As these businesses have unmet financial needs, Debbie Watkins, CEO of Lucy, explains why helping women entrepreneurs succeed may have a greater impact all round.
financial services, SMEs, banks, cash flow, unbanked, startup, expansion, customer experience, API, financial institutions
Gonçalo Caraslindas, Senior Payments Consultant at PSE Consulting, provides valuable pointers on ecommerce returns and how merchants can improve customer experience while also reducing costs.
PSE Consulting, ecommerce, refund, merchants, customer experience, retail, payment methods
Miriam van Straelen, Partner at Roland Berger, provides the recipe for an amazing customer experience and describes the main CX trends in banking and fintech.
customer experience, digital onboarding, embedded finance, BNPL, digitalisation
Award-winning global payments platform APEXX has announced a new partnership with luxury tour operator Scott Dunn to increase transaction efficiency and boost conversion rates across the US and Singapore.
partnership, travel payments, BNPL, customer experience, API, payment processing, payment gateway, local payment method
Rising costs and uncertainty are putting a strain on consumers and organisations. Michael Backes from receeve shows us how to overcome these burdensome moments.
customer experience, financial inclusion, payment methods, risk management
At Money20/20 Europe 2022 conference in Amsterdam, The Paypers sat down with Marc-Henri Desportes, Deputy CEO of Worldline, to discuss how to bring the payments technology to accelerate customers journey.
payments , digitalisation, customer experience, transactions , retail, digital banking, digital payments, mobile payments, online payments, fintech
US-based point of sale systems provider Clover Sport has partnered with Fiserv to enable entertainment venues to deliver fan experiences.
Fiserv, partnership, customer experience, API, POS
US-based computer technology corporation Oracle has launched its ‘Hospitality in 2025: Automated, Intelligent… and More Personal’ report in which it identifies travellers’ plans for the upcoming years and future market trends.
travel payments, online platform, artificial intelligence, customer experience, metaverse, mobile payments, e-wallet, report
Cross-border eCommerce is growing at almost double the rate of domestic eCommerce in Southern Europe, creating unique opportunities and challenges for merchants. In this webinar, learn the secrets to seamless expansion, with best practices for increasing conversions and defeating fraud.
cross-border ecommerce, ecommerce, customer experience, ecommerce platform
Canada-based ecommerce platform Shopify has announced it is in talks to buy technology startup Deliverr
ecommerce, ecommerce platform, acquisition, customer experience
checkout optimisation , SCA, ecommerce, customer experience, multi-factor authentication, exemption strategies
UK-based fraud prevention services provider Callsign has released a Buy Now, Pay Later (BNPL) survey, which polled more than 2000 US adults on their experience with BNPL services.
Callsign, fraud prevention, BNPL, customer experience
Delphine Bos, CMO of Aplauz, walks us through the behaviour of the ‘conscious spender’, and how Aplauz can cater to their need for convenience, budgeting, and privacy within the gaming, subscription, or digital goods verticals
subscription commerce, Aplauz, ecommerce, customer experience
US-based payments platform Plaid has released a new survey regarding consumer behaviour at checkouts.
Plaid , survey, checkout optimisation , online shopping, payment methods, customer experience, ecommerce
FedEx Express, a subsidiary of global express transportation company FedEx, has announced a strategic partnership with US-based SaaS ecommerce platform BigCommerce.
partnership, BigCommerce, merchant, online platform, online shopping, ecommerce, customer experience
Must businesses focus more on payment experiences as the industry continues to shapeshift? Marca Wosoba, Managing Director at Modulr Europe, answers this and more as she goes through Modulr’s mission in Europe
Modulr, PaaS, customer experience, fintech, regulation, API, EMI licence