Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:
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Razorpay has invested USD 30 million in POP, a consumer payments platform, and acquired a majority stake.
expansion, acquisition, investment, loyalty programme, customer experience
Italy-based Fabrick has announced the finalisation of its acquisition of 75% of finAPI from SCHUFA Holdings AG.
acquisition, embedded finance, Open Finance, financial services, expansion, customer experience
Revolut has planned to launch its own AI-driven financial assistant, according to the fintech’s representatives.
AI solutions, artificial intelligence, customer experience, expansion, product launch
The Paypers recently hosted an insightful webinar with Justt, where Roenen Ben Ami, co-founder, Ami Patel from Visa, and Robbie MacDiarmid from CMSPI discuss the key aspects of VAMP and how to protect your business before the October 2025 enforcement deadline.
VAMP, Acquirer, merchant, regulation, chargebacks, fraud management, fraud detection, checkout optimisation , online payments, artificial intelligence, risk management, real-time payments, customer experience, authorisation rate, fraud prevention
Anne Willem de Vries, Co-Founder and CEO of Silverflow, and Kaspar Loog, Group Product Manager, Payments at Bolt, shared insights into their collaboration and vision for the future of payments.
payments , fintech, payments infrastructure, marketplace, partnership, customer experience, digital payments
UK-based country house hotel Down Hall Hotel & Spa has selected DNA Payments as its new integrated payments provider.
partnership, customer experience, cloud services, cloud payments, financial services
Visa has launched its Click to Pay solution in Vietnam, working with several banks and payment service providers to support its rollout.
online payments, expansion, customer experience, payments
Mastercard has partnered with PayPal on Mastercard One Credential to improve choice at checkout.
partnership, payments , online shopping, customer experience, checkout optimisation
TBC Bank Uzbekistan (TBC UZ) has integrated Genesys Engage, a provider of customer experience solutions, into its customer care operations.
partnership, SMEs, banks, digital banking, customer experience
Tim Rutten, CMO at Backbase, explores at Money Motion 2025 how traditional banks can modernise with AI, data, and personalisation to compete with fintech challengers like Revolut.
artificial intelligence, customer experience, mobile banking, fintech, innovation challenge, digital banking
Finom has launched integrated F24 form functionality for its Italian users, allowing direct payment of a wide range of tax and social contributions from within its platform.
expansion, BaaS, product launch, customer experience
US-based Limited has integrated transaction enrichment tools from Snowdrop Solutions to provide users with more identifiable and informative transaction details.
partnership, API, transactions , customer experience
Global Payments, a provider of payment technology and software solutions, has rolled out Genius, a new POS command centre for business operations.
product launch, POS, digital payments, financial services, customer experience
Monzo has started rolling out a new feature that allows users to cancel a bank transfer shortly after initiating it.
product upgrade, online payments, transactions , customer experience
Stripe partners with Verifone to offer unified commerce, as Stripe’s services will run on Verifone hardware, offering customers flexibility and more choice at checkout.
POS, checkout optimisation , payments , customer experience, partnership
Visa and EgyptAir have entered into an exclusive multi-year agreement focused on co-branded payment products, targeting Egypt’s aviation and travel sectors.
debit card, partnership, travel payments, customer experience
Nexi Group has partnered with Planet, a provider of integrated payments and technology solutions for retail and hospitality.
partnership, expansion, product launch, customer experience, payments
Adyen, a global financial technology platform, has expanded its collaboration with Vietnam Airlines, allowing the latter to process transactions worldwide.
partnership, travel payments, digital payments, financial services, customer experience, local payment method
Dorsia, a hospitality and technology platform, has introduced the ability for users to pay with cryptocurrency through its mobile application.
cryptocurrency, customer experience, blockchain, expansion
Standard Chartered has entered into a partnership with Temenos to integrate its Aggregated Liquidity Engine (SCALE) with the Temenos core banking and payments systems.
partnership, expansion, FX , customer experience