Articles with tag like: customer experience

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The importance of building a veracious understanding of the customers you work with

Voice of the Industry | Digital Identity, Security & Online Fraud | 04 Jun 2021

Justin Fitzpatrick of DueDil explains how the application processes can help reveal the nature of a business, its risk profile, and potential for growth

DueDil, COVID-19, financial services, banks, financial institutions, customer experience, digital onboarding, regulation, KYB, SMEs

Brazil hot trends: The boost of ecommerce in 2020 and forecast

Voice of the Industry | Ecommerce | 24 May 2021

Luiz Henrique Didier Jr. of Bexs Bank reveals data and insights from Brazil’s ecommerce segment and its trends for the future

ecommerce, data, customer experience, retail, payment methods, checkout optimisation , m-commerce, banks, cross-border ecommerce

Cross-border compliance considerations for retailers - Avalara

Voice of the Industry | Payments General | 11 May 2021

As global ecommerce continues to grow, Craig Reed, general manager of cross-border at Avalara highlights the steps merchants are taking to overcome compliance roadblocks for cross-border sales

cross-border payments, ecommerce, compliance, customer experience, Brexit, retail

Talkdesk roll out AI-based digital lending solution

News | Payments General | 03 May 2021

Talkdesk has launched Talkdesk Digital Lending, a borrower solution designed for lenders, assisting the lending lifecycle for personal, mortgage, and commercial loans.

lending, product launch, artificial intelligence, personal finance management, customer experience

Flipkart to acquire online travel technology company Cleartrip

News | Ecommerce | 21 Apr 2021

Flipkart has announced the acquisition of Cleartrip, an online travel technology company.

Flipkart, acquisition, ecommerce, customer experience

Want to boost conversions by optimising your online checkout experience? Here's how!

Voice of the Industry | Online Payments | 20 Apr 2021

Worldline has conducted extensive UX research to define the most effective checkout conversion tips. Alina Rotariu, Product Manager for Online Regional Businesses, reveals best practices to  optimise your payment experience, boost conversion rates, and deepen customer trust and loyalty 

Worldline, customer experience, merchants

How COVID-19 is shaping the future of payments: reducing cash and increasing mobile transactions

Voice of the Industry | Online Payments | 13 Apr 2021

Stephen Markwell of JP Morgan sheds light on how COVID-19 is shaping the digitisation of payments for businesses, touching on key technologies that have been essential in fueling its quick growth

JP Morgan, contactless payments, COVID-19, customer experience

Nymbus partners with Segmint to improve its transaction data

News | Online & Mobile Banking | 09 Apr 2021

Nymbus has partnered with data and analytics company Segmint to improve its customer-based transaction data across its suite of banking products and services.

partnership, data, transactions , financial institutions, merchants, customer experience, digital banking

Tandem Bank live on Mambu's SaaS banking platform

News | Online & Mobile Banking | 07 Apr 2021

Mambu has announced that Tandem Bank is now live on its SaaS banking platform.

banks, SaaS, digital banking, customer experience, partnership

1 in 5 US consumers changed their bank during pandemic, FIS study

News | Online & Mobile Banking | 24 Mar 2021

A study by FIS has shown that the COVID-19 made US consumers more interested in trying out new banks.

banks, COVID-19, study, customer experience, digital banking

Nando's, Adyen team up for cutting-edge customer experiences

News | Online Payments | 18 Mar 2021

Payments platform Adyen has revealed its partnership with Nando’s across Australia and New Zealand. 

Adyen , partnership, customer experience, online payments

Scala launches Click & Collect campaign

News | Ecommerce | 16 Mar 2021

Global digital signage solutions company Scala has announced a Click & Collect information campaign to strengthen trade.

customer experience, POS, trade finance, supply chain finance and Glia announce digital banking partnership

News | Online & Mobile Banking | 16 Mar 2021

US-based and Glia Technologies have announced a partnership that integrates’s conversational banking solutions with Glia’s AI Management Platform.

digital banking, mobile banking, customer experience, artificial intelligence

Better customer experiences start with better merchant experiences

Voice of the Industry | Online Payments | 04 Mar 2021

Lee Tango, Director, Unified Commerce Solutions at Cybersource, argues that the starting point for a better customer experience is a better merchant experience 

Lee Tango, merchants, customer experience, online payments, Cybersource

Digibankasia, Xebia team up to launch new digital bank UNO

News | Online & Mobile Banking | 01 Mar 2021

Digibankasia, a Singapore-based financial services company, has teamed up with Xebia, a global next-generation digital services provider, to launch of Asia’s new digital bank UNObank.

digital banking, partnership, customer experience, financial services

TransferGo partners with Thought Machine for global expansion

News | E-invoicing, SCF & E-procurement | 10 Feb 2021

Money transfer company TransferGo has partnered with core banking tech company Thought Machine for product innovation and global expansion into new markets.

TransferGo, Thought Machine, expansion, partnership, money transfer, core banking, cloud native, Vault, customer experience, B2B payments, cross-border payments, real-time payments

Knowledge bites: trends shaping merchant payment ecosystem in 2021

Voice of the Industry | Online Payments | 05 Feb 2021

Several speakers from the MPE 2021 conference provide answers on relevant questions regarding the future of merchant payments in the COVID-19 era

MPE 2021, COVID-19, event, online payments, merchants, BNPL, customer experience, fraud prevention

Accenture acquires Businet System to help clients deliver personalised ecommerce experiences

News | Ecommerce | 04 Feb 2021

Accenture has acquired Businet System, a company developing and operating Salesforce Commerce Cloud-based ecommerce sites in Japan.

Accenture, acquisition, Businet System, Salesforce Commerce Cloud, ecommerce, Japan, customer experience

Resilience roadmap: insights for 2021 planning

Voice of the Industry | Ecommerce | 04 Feb 2021

Victor Iezuitov from Nexway shares insights into today’s top priorities for ecommerce and key aspects to have in mind for 2021’s planning such as customer experience, customer support, and payment management

Victor Iezuitov, Nexway, ecommerce, customer experience, payment orchestrator, payment management

Payvision partners Selina hospitality platform to streamline customers' payment journey

News | Online Payments | 27 Jan 2021

Payvision, the global fintech and omnichannel payments provider, has partnered Selina hospitality platform to streamline the customers’ payment journey. 

Payvision, Selina, hospitality, travel, omnichannel payments, customer experience, ecommerce, online payments