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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Nubank launches a shared boleto feature on its app

News | Payments General | 24 Mar 2025

Nubank has launched the shared boleto feature in its app, facilitating the payment of group bills or the division of expenses.

banks, personal finance management, product launch, customer experience, payments

Mastercard partners with ICBA Payments to support community banks

News | Payments General | 19 Mar 2025

ICBA Payments, the payments subsidiary of the Independent Community Bankers of America, has partnered with Mastercard to upgrade customer payment experiences for community banks.

banks, partnership, payments , customer experience, product upgrade

How PAR is transforming payment data into better customer experiences

Voice of the Industry | Payments General | 14 Mar 2025

Brady Harris, Chief Executive Officer at IXOPAY, explains how PAR will drive advancements in customer insights and fraud prevention.


tokenization, payments , credit card, loyalty programme, customer experience, fraud prevention, fraud management, card on file, PCI compliance, PCI DSS, merchants, ecommerce, network tokenisation

GoCardless and iplicit partner to expand payment options

News | Payments General | 12 Mar 2025

Bank payment company GoCardless has entered into a partnership with cloud accounting platform iplicit to offer faster and more efficient payment solutions.

partnership, cloud services, payment processing, customer experience

Nubank partners with OpenAI in order to elevate customer experience

News | Online & Mobile Banking | 10 Mar 2025

Digital financial services platform Nubank has announced its partnership with OpenAI in order to optimise both customer experiences and internal efficiency. 

partnership, product launch, customer experience, banking

Emirates NBD launches Visa Commercial Pay-Mobile in UAE

News | Mobile Payments | 07 Mar 2025

Emirates NBD has partnered with Visa to become the first bank in the United Arab Emirates to roll out Visa Commercial Pay-Mobile.

partnership, mobile payments, digitalisation, customer experience

Flagstone integrates Alloy to improve onboarding security and efficiency

News | Digital Identity, Security & Online Fraud | 07 Mar 2025

Flagstone, a UK-based savings platform, has partnered with Alloy to automate and improve its customer onboarding process.

partnership, financial services, compliance, customer experience

Mashreq partners with Mastercard to become a digital bank in Pakistan

News | Online & Mobile Banking | 06 Mar 2025

Mastercard has signed a multi-year agreement with Mashreq to support the company’s launch as a digital bank in Pakistan.

digital banking, digital payments, partnership, financial inclusion, customer experience

CFPB moves to dismiss lawsuit against Capital One

News | Online & Mobile Banking | 03 Mar 2025

The Consumer Financial Protection Bureau (CFPB) has decided to dismiss a lawsuit filed in January 2025 against Capital One.

banking, financial services, compliance, customer experience

Switch Connect partners with PCI Pal to optimise secure payments in contact centres

News | Payments General | 26 Feb 2025

Global voice platform provider Switch Connect has joined forces with PCI Pal to improve the customer and agent payment experience across communication channels over several contact centre platforms. 

partnership, online payments, digital payments, customer experience

Momnt teams up with ChargeAfter to deliver more financing options for contractors

News | Payments General | 25 Feb 2025

US-based fintech company Momnt has joined forces with ChargeAfter to provide more financing options for home improvement contractors. 

partnership, lending, customer experience, financial services

Decoding data to increase authorisation rates

Voice of the Industry | Online Payments | 25 Feb 2025

Maria Parpou, Executive Vice President at Mastercard Gateway, elaborates on how businesses can increase authorisation rates for payments by decoding data. 

ecommerce, merchants, authorisation rate, EMV, biometrics, fraud prevention, artificial intelligence, payment gateway, customer experience, data

Shift4 to provide payment services for Alterra Mountain Resorts

News | Payments General | 21 Feb 2025

Shift4 has entered into a partnership with Alterra Mountain Company to provide payment processing services across the company's 19 mountain destinations.

partnership, travel payments, payment processing, customer experience

Surecomp completes the acquisition of ELCY

News | Cryptocurrencies | 18 Feb 2025

Surecomp, a provider of digital trade and supply chain finance solutions, has announced the acquisition of ELCY, as the company works towards accelerating digital trade finance adoption and collaboration. 

trade finance, digital assets, customer experience, financial services, acquisition

Data Zoo and Alloy partner to expand identity verification solutions

News | Digital Identity, Security & Online Fraud | 13 Feb 2025

Data Zoo, a provider of identity verification data, has partnered with Alloy, an identity and fraud prevention platform.

partnership, digital onboarding, identity verification, customer experience

How payment orchestration maximises efficiency in ecommerce

Interviews | Online Payments | 12 Feb 2025

Brady Harris, Chief Executive Officer of IXOPAY, elaborates on how payment orchestration can help maximise efficiency in ecommerce.

ecommerce, merchant, payments orchestration, payments , PSP, API, digital wallet, payment methods, customer experience, tokenization, artificial intelligence, Open Banking, real-time payments, embedded finance

Wells Fargo implements Q2's platform to improve banking operations

News | Online & Mobile Banking | 12 Feb 2025

Q2 Holdings has announced that Wells Fargo introduced a new commercial banking platform aimed at improving service for commercial clients.

partnership, banking, financial services, customer experience

Trust Bank partners with TerraPay to launch international payment solution

News | Payments General | 11 Feb 2025

Private commercial bank Trust Bank has teamed up with TerraPay to provide a payment solution for students across Bangladesh. 

partnership, payment methods, digital payments, customer experience, financial services, cross-border payments

InvoiceCloud partners with POWERCONNECT.AI to launch integrated AI and payment solutions

News | Online & Mobile Banking | 10 Feb 2025

InvoiceCloud, a solution for digital bill payment services, has joined forces with POWERCONNECT.AI to provide integrated AI and payment solutions for utilities. 

partnership, artificial intelligence, online payments, digital payments, customer experience, generative AI

iPiD partners with iBanFirst to improve payee verification

News | Digital Identity, Security & Online Fraud | 06 Feb 2025

iPiD has formed a partnership with iBanFirst to improve international payment security through the integration of iPiD’s Know-Your-Payee (KYP) solutions.

partnership, Verification of Payee, cross-border payments, customer experience