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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Re-commerce: envisioning a truly sustainable future

Interviews | Ecommerce | 31 Jan 2023

Pedro Bennasar, Head of Payments at Vestiaire Collective, explains what ‘re-commerce’ means for online brands, and he elaborates on the main drivers behind this growing global trend.

sustainability , online shopping, marketplace, Vestiaire Collective, carbon footprint, climate change, customer experience, digitalisation, ecommerce, online payments, retail, BNPL, Open Banking

G+D partners Gr4vy

News | Ecommerce | 31 Jan 2023

Germany-based security tech group Giesecke+Devrient (G+D) has partnered cloud-native payments infrastructure company Gr4vy looking to improve customer journeys in ecommerce.

partnership, payments , tokenization, payments infrastructure, network tokenisation, customer experience, ecommerce, ecommerce platform, merchants, digital payments, digitalisation, PSP, payments orchestration

EY launches retail solution in partnership with Microsoft Cloud

News | Online Payments | 17 Jan 2023

Fintech company EY has launched the EY Retail Intelligence solution that builds on the Microsoft Cloud to offer clients a fast and secure shopping experience.

product launch, partnership, customer experience, online payments, payment methods

Open Banking: going beyond technical payment solutions to a new era of customer connection

Voice of the Industry | Online & Mobile Banking | 12 Jan 2023

Lisa Scott, Chief Marketing Officer at Banked :, talks about Open Banking-enabled payments, the emerging opportunities, and how they can bring merchants closer to customers.

Open Banking, Open Banking payments, merchants, customer experience

In a decade Open Finance will reshape the bank and customer relationship

Voice of the Industry | Online & Mobile Banking | 10 Jan 2023

Jacob Morgan, Principal Analyst at Forrester, discusses how Open Finance will help with the transition to Open Data, reshapning the relationship between banks and customers, and more.

Open Finance, Open Data Economy, banks, customer experience

Metal cards in sync with evolving customer expectations

Voice of the Industry | Cards | 15 Dec 2022

Jesper Domargård from IDEMIA explains how metal cards are becoming more popular due to evolving customer expectations

credit card, debit card, payment processing, banks, fintech, neobanks, customer experience

How to optimise SME payments in the on-demand economy

Interviews | Online Payments | 30 Nov 2022

Dennis Nemerov, CEO and Founder of Berg Money, discusses how his company is reinventing financial services for UK SMEs by helping them optimise their payment operations in the on-demand economy.

online payments, SMEs, neobanks, customer experience, financial services, ecommerce

BR-DGE partners Kenwood Travel to improve customer experience

News | Online Payments | 24 Nov 2022

UK-based payment orchestration provider BR-DGE has partnered tour operator Kenwood Travel to support a seamless online checkout experience for customers.

partnership, customer experience, online payments, travel payments

Integrated Finance reveals Fintech Foundation programme

News | Online & Mobile Banking | 15 Nov 2022

Fintech infrastructure provider Integrated Finance has announced the Fintech Foundation programme for emerging fintech businesses.

fintech, product launch, partnership, customer experience

Super apps of today: the market landscape

Voice of the Industry | Payments General | 08 Nov 2022

In the modern world, super apps are becoming a worldwide phenomenon, but where does the worldwide market landscape stand?

super app, financial services, embedded finance, fintech, customer experience, banks, wealth management, delivery, digital banking, digitalisation

Mojo Vision tests smart contact lens on Alexa Shopping List

News | Ecommerce | 04 Nov 2022

Mojo Vision has announced the development of a potential consumer implementation of Alexa Shopping List on its smart contact lens prototype, Mojo Lens.

partnership, biometrics, shopping, ecommerce, retail, customer experience, artificial intelligence, digitalisation, digital identity

3DS management as an integral part of payment orchestration – how to increase acceptance without adding costs

Voice of the Industry | Online Payments | 02 Nov 2022

Authorising credit card transactions with 3DS has become integral to the credit card payment flow. Sunil Jhamb, CEO of WLPayments, gives some key points on why 3DS authorisation needs to be part of the payment orchestration functionalities.

payments orchestration, 3-D Secure, credit card, merchants, customer experience, SCA, PSD2

Finastra partners with Glia to provide digital customer service

News | Online & Mobile Banking | 01 Nov 2022

UK-based fintech Finastra has partnered with Glia to offer the latter’s Digital Customer Service (DCS) as a new app.

online banking, customer experience, partnership, BaaS, digital banking

Grow your business with the perfect payments partner – here's what to look for

Voice of the Industry | Payments General | 28 Oct 2022

Finding the perfect payment partner can drive innovation for your business. Learn about what to look for and discover how Trustly and Boozt collaborated to save money and increase conversion.

payments , partnership, retail, payment methods, customer experience, online payments, online authentication, transactions , Open Banking, cross-border payments

Tink partners Sambla Group to improve affordability assessments

News | Online & Mobile Banking | 27 Oct 2022

Sweden-based open banking platform Tink has partnered loan broker Sambla Group to offer lenders access to more accurate affordability assessments.

Open Banking, partnership, risk management, customer experience

Sightline obtains J.P. Morgan investment for an omnichannel solution

News | Mobile Payments | 24 Oct 2022

US-based Sightline Payments has secured a strategic investment from J.P. Morgan to develop an integrated omnichannel solution.

omnichannel, mobile payments, investment, customer experience

The role of real-time payments in strengthening customer experience

Interviews | Online Payments | 28 Oct 2022

Gareth Lodge, Principal Analyst, Global Payments, at Celent, talks about the role of real-time payments in strengthening customer experience.

payment methods, real-time payments, banks, instant payments, banking, customer experience

Tips to recession-proof your ecommerce business

Webinar | Ecommerce | 29 Sep 2022

Watch this webinar with Digital River and Infosys and learn how the right resources and technologies can optimize customer experiences and build brand loyalty, so your ecommerce business can weather any economic storm.

ecommerce, Digital River, customer experience, payments

GoCardless launches Verified Mandates in France

News | Payments General | 21 Sep 2022

GoCardless has launched its first Open Banking-powered feature in France, to help merchants reduce fraud and provide a better customer experience.

product launch, Open Banking, fraud prevention, merchant, customer experience

How to strike a balance between fraud mitigation and customer experience

Voice of the Industry | Digital Identity, Security & Online Fraud | 20 Sep 2022

Milena Babayev, Ekata, explains how merchants overcome one of the greatest challenges: preventing fraud while providing a seamless customer experience.

fraud management, customer experience, merchant, online security, cybercrime, chargebacks, data, fraud detection, machine learning, identity verification