Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:
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Pedro Bennasar, Head of Payments at Vestiaire Collective, explains what ‘re-commerce’ means for online brands, and he elaborates on the main drivers behind this growing global trend.
sustainability , online shopping, marketplace, Vestiaire Collective, carbon footprint, climate change, customer experience, digitalisation, ecommerce, online payments, retail, BNPL, Open Banking
Germany-based security tech group Giesecke+Devrient (G+D) has partnered cloud-native payments infrastructure company Gr4vy looking to improve customer journeys in ecommerce.
partnership, payments , tokenization, payments infrastructure, network tokenisation, customer experience, ecommerce, ecommerce platform, merchants, digital payments, digitalisation, PSP, payments orchestration
Fintech company EY has launched the EY Retail Intelligence solution that builds on the Microsoft Cloud to offer clients a fast and secure shopping experience.
product launch, partnership, customer experience, online payments, payment methods
Lisa Scott, Chief Marketing Officer at Banked :, talks about Open Banking-enabled payments, the emerging opportunities, and how they can bring merchants closer to customers.
Open Banking, Open Banking payments, merchants, customer experience
Jacob Morgan, Principal Analyst at Forrester, discusses how Open Finance will help with the transition to Open Data, reshapning the relationship between banks and customers, and more.
Open Finance, Open Data Economy, banks, customer experience
Jesper Domargård from IDEMIA explains how metal cards are becoming more popular due to evolving customer expectations
credit card, debit card, payment processing, banks, fintech, neobanks, customer experience
Dennis Nemerov, CEO and Founder of Berg Money, discusses how his company is reinventing financial services for UK SMEs by helping them optimise their payment operations in the on-demand economy.
online payments, SMEs, neobanks, customer experience, financial services, ecommerce
UK-based payment orchestration provider BR-DGE has partnered tour operator Kenwood Travel to support a seamless online checkout experience for customers.
partnership, customer experience, online payments, travel payments
Fintech infrastructure provider Integrated Finance has announced the Fintech Foundation programme for emerging fintech businesses.
fintech, product launch, partnership, customer experience
In the modern world, super apps are becoming a worldwide phenomenon, but where does the worldwide market landscape stand?
super app, financial services, embedded finance, fintech, customer experience, banks, wealth management, delivery, digital banking, digitalisation
Mojo Vision has announced the development of a potential consumer implementation of Alexa Shopping List on its smart contact lens prototype, Mojo Lens.
partnership, biometrics, shopping, ecommerce, retail, customer experience, artificial intelligence, digitalisation, digital identity
Authorising credit card transactions with 3DS has become integral to the credit card payment flow. Sunil Jhamb, CEO of WLPayments, gives some key points on why 3DS authorisation needs to be part of the payment orchestration functionalities.
payments orchestration, 3-D Secure, credit card, merchants, customer experience, SCA, PSD2
UK-based fintech Finastra has partnered with Glia to offer the latter’s Digital Customer Service (DCS) as a new app.
online banking, customer experience, partnership, BaaS, digital banking
Finding the perfect payment partner can drive innovation for your business. Learn about what to look for and discover how Trustly and Boozt collaborated to save money and increase conversion.
payments , partnership, retail, payment methods, customer experience, online payments, online authentication, transactions , Open Banking, cross-border payments
Sweden-based open banking platform Tink has partnered loan broker Sambla Group to offer lenders access to more accurate affordability assessments.
Open Banking, partnership, risk management, customer experience
US-based Sightline Payments has secured a strategic investment from J.P. Morgan to develop an integrated omnichannel solution.
omnichannel, mobile payments, investment, customer experience
Gareth Lodge, Principal Analyst, Global Payments, at Celent, talks about the role of real-time payments in strengthening customer experience.
payment methods, real-time payments, banks, instant payments, banking, customer experience
Watch this webinar with Digital River and Infosys and learn how the right resources and technologies can optimize customer experiences and build brand loyalty, so your ecommerce business can weather any economic storm.
ecommerce, Digital River, customer experience, payments
GoCardless has launched its first Open Banking-powered feature in France, to help merchants reduce fraud and provide a better customer experience.
product launch, Open Banking, fraud prevention, merchant, customer experience
Milena Babayev, Ekata, explains how merchants overcome one of the greatest challenges: preventing fraud while providing a seamless customer experience.
fraud management, customer experience, merchant, online security, cybercrime, chargebacks, data, fraud detection, machine learning, identity verification