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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Amazon Pay launches a video sign language Know Your Customer service

News | Digital Identity, Security & Online Fraud | 06 Dec 2023

Amazon Pay has launched a service that enables two-way video communication in sign-language between Amazon Pay employees and customers in India.

product launch, customer experience, financial inclusion, KYC, digital payments

PAX partners with A2B Australia

News | Mobile Payments | 06 Dec 2023

Pax Technology has partnered with A2B Australia to implement a new payment system across the 13cabs and Silver Service taxi fleets.

partnership, mobile payments, travel payments, customer experience

Sift launches its Fraud Industry Benchmarking Resource

News | Digital Identity, Security & Online Fraud | 29 Nov 2023

Sift has launched its Fraud Industry Benchmarking Resource, a free online tool that allows customers to access fraud metrics across multiple regions and industries. 

product launch, fraud management, fraud detection, fraud prevention, online fraud, customer experience

TrueLayer partners with Lendable

News | Payments General | 29 Nov 2023

UK-based TrueLayer has partnered with Lendable to integrate its Account Information Services (AIS) and Variable Recurring Payments (VRP) products into the latter’s financial ecosystem.

personal finance management, banking, customer experience, lending, financial services, underwriting

Mangopay partners with Bigcrafters powered by Estrella Galicia

News | Payments General | 28 Nov 2023

Modular and flexible payment infrastructure provider for marketplaces and platforms Mangopay has partnered with Spain-based B2C delivery platform for artisan products Bigcrafters, powered by Estrella Galicia.

partnership, payments , paytech, ecommerce, merchants, marketplace, platform, online payments, customer experience, fintech, payment processing

Collctiv partners with Ryft

News | Payments General | 27 Nov 2023

UK-based Ryft has partnered with Collctiv to optimise the group payment sector of the region and deliver a more customisable checkout experience for clients. 

partnership, payments , online payments, digital payments, mobile payments, ecommerce, customer experience

Pay by Bank is ready to shine in the US market

Voice of the Industry | Online Payments | 24 Nov 2023

Shaun Vanderkaap, VP of Sales and Marketing at Link Money, talks about low-cost payment methods alternatives and the potential of Pay by Bank for merchants in the US.

payments , payment methods, merchants, Open Banking, account-to-account payment, digital wallet, BNPL, credit card, ecommerce, customer experience, biometric authentication

AMLYZE partners with Plumery

News | Digital Identity, Security & Online Fraud | 24 Nov 2023

Lithuania-based regtech AMLYZE has entered a strategic partnership with Plumery aiming to improve the landscape of financial technology. 

partnership, fraud prevention, AML, KYC, digital banking, customer experience, financial services, financial institutions, SaaS

Maisons du Monde integrates Mangopay

News | Online Payments | 22 Nov 2023

Payment infrastructure provider Mangopay has announced that Maisons du Monde integrated its solutions to provide simplified payment experiences to marketplace customers. 

payment facilitator, online payments, marketplace, partnership, customer experience

Form3 to assist Klarna's European payments

News | Payments General | 21 Nov 2023

UK-based cloud payment technology provider Form3 has announced its assistance in Klarna’s European payment capabilities with SEPA connectivity.

partnership, SEPA, account-to-account payment, API, cloud payments, customer experience

OneSavings Bank partners with nCino

News | Online & Mobile Banking | 15 Nov 2023

UK-based OneSavings Bank has partnered with nCino to simplify traditional banking processes for the region’s mortgage market. 

partnership, SaaS, lending, customer experience, investment

Andaria launches an Embedded Finance solution

News | Online & Mobile Banking | 14 Nov 2023

Malta-based Andaria has launched an Embedded Finance solution to help businesses integrate payments services into new and existing platforms.

product launch, embedded finance, artificial intelligence, customer experience

Spryker partners with Vertex for global tax compliance

News | Payments General | 13 Nov 2023

Enterprise commerce platform Spryker has partnered with US-based provider of indirect tax technology solutions Vertex.

partnership, compliance, ecommerce, customer experience

Modern Treasury launches instant microdeposits

News | Online & Mobile Banking | 13 Nov 2023

US-based payments platform Modern Treasury has launched instant microdeposits leveraging the Federal Reserve's FedNow and Real-Time Payments.

product launch, B2B payments, real-time payments, customer experience

Iceland's Landsbankinn launches PIS and AS offering

News | Online & Mobile Banking | 13 Nov 2023

Iceland-based Landsbankinn has pioneered Open Banking in Iceland with Payment Initiation Services (PIS) and Aggregation Services (AS), powered by Meniga.

Open Banking, customer experience, payment initiation, digital banking, mobile banking

Worldline collaborates with the Goethe-Institut

News | Payments General | 10 Nov 2023

France-based payment service provider Worldline has been chosen by the Goethe-Institut to offer optimised payment experiences to consumers.

partnership, local payment method, customer experience, payments

Instacart introduces FSA and HSA payment acceptance

News | Ecommerce | 09 Nov 2023

US-based grocery tech company Instacart has taken steps to allow their customers to use their FSA and HSA cards at checkout.

ecommerce, payment methods, customer experience, checkout optimisation

Basware partners with Microsoft to improve customer support via AI

News | E-invoicing, SCF & E-procurement | 06 Nov 2023

Finland-based e-invoicing company Basware has partnered with Microsoft and Zure to launch a generative AI tool named AskMary.

partnership, artificial intelligence, generative AI, e-invoicing, customer experience

BNPL technology: harness card rails for a smooth ride

Voice of the Industry | Online Payments | 06 Nov 2023

Rudy Gunawan, Managing Director of OpenWay Asia, and Lana Konakova, Global Product Marketing Manager, Regional Marketing in North and South America, share insights on payment processing technology that is required to meet BNPL customer expectations for on-POS, ecommerce and in-app checkouts.

payment methods, BNPL, customer experience, KYC, ecommerce, digital wallet, banks, carding

LG Electronics partners with Stripe

News | Payments General | 03 Nov 2023

LG Electronics has announced its partnership with Stripe in order to provide Singapore customers with improved payment methods and overall checkout experience.

partnership, customer experience, mobile payments, online payments, digital payments, payments , ecommerce