Articles with tag: customer experience

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Digital payments: a strategic evolution in the context of globalization

15 Oct 2020 | Payments General

Andréa Toucinho outlines the key takeaways from the white paper ‘Dématérialisation du paiement et évolutions du parcours d’achat: quelles perspectives?’

Andréa Toucinho, digital payments, omnichannel, customer experience, regulation

Foot Locker selects Adyen to power in-store and online payments internationally

08 Oct 2020 | Ecommerce

Adyen has been selected by Foot Locker, the specialty athletic retailer, to power payments in various markets and sales channels globally. 

Adyen, Foot Locker, retail, in-store payments, online payments, PSP, customer experience

The Global Open Banking Report 2020 – Beyond Open Banking, Into the Open Finance and Open Data Economy

01 Oct 2020 | Online & Mobile Banking

The Global Open Banking Report 2020 follows the journey from Open Banking to Open Finance and Open Data Economy and provides key insights about the benefits of Open Finance for different areas of financial service

Open Banking, Open Finance, Open Data, data, digitalisation, payments, merchants, corporates, SMEs, fintech, innovation, banks, financial inclusion, security, agile, fraud prevention, standardisation, third party providers, API, cash management, personal finance management, use cases, account aggregation, request to pay, compliance, regulation, onboarding, partnership, developers, treasury, account-to-account payments, coronavirus, covid-19, pandemic, actionable insights, consumers, mapping, data sharing, finance, banking, know your customer, KYC, credit scoring, TPP checking, repository, API security, authentication, strong customer authentication, lending, affordability, savings, insurance, Data Strategy, banking-as-a-service, core banking, risk management, payment initiation, consent, customer experience, open payments

Forter reveals fraud insights for holiday season and rising rates of omnichannel fraud

01 Oct 2020 | Digital Identity, Security & Online Fraud

Forter’s ninth Fraud Attack Index has revealed key fraud insights for holiday season and rising rates of omnichannel fraud.

Forter, study, ecommerce fraud, BOPIS fraud, omnichannel, return fraud, COVID-19, customer experience, account takeover

Mastercard and Ethoca launch chargebacks related initiative for more transparency

01 Oct 2020 | Digital Identity, Security & Online Fraud

Mastercard and Ethoca have launched an initiative that aims to eliminate confusion and provide more transparency when it comes to chargebacks.

Mastercard, Ethoca, chargebacks, click to pay, customer experience, merchants

Bambuser video shopping company establishes UK and US operations

29 Sep 2020 | Ecommerce

Bambuser, the live video shopping technology company, has established UK and US business operations to accelerate customer acquisition worldwide.

live streaming commerce, Bambuser, customer experience

It`s all about customer centricity - Open Banking approach by Komerční banka

29 Sep 2020 | Online & Mobile Banking

Martin Sladecek from Société Générale discusses Open Banking, how the "think platforms" mindset creates value for bank’s clients, Open Banking use cases and new business models

Martin Sladecek, Société Générale, Komercni banka, Open Banking, platforms, digitalisation, fintech, digital banking, SMEs, digital banking, customer experience, open economy

ActiveCampaign boosts payments functionality via native integrations with Stripe and PayPal

25 Sep 2020 | Ecommerce

ActiveCampaign has announced the launch of native integrations with payment processing companies Stripe and PayPal.

ActiveCampaign, Stripe, PayPal, customer experience, ecommerce merchants

Moving with the times – best practices to keep pace with changing payment behaviour

18 Sep 2020 | Online Payments

Peter Moedlhammer of ACI Worldwide stresses on offering the right payment methods, providing reliable authentication and anti-fraud services, and making the checkout as seamless as possible, as key aspects in this fast-changing ecosystem

ACI, payment checkout, ecommerce, payment methods, customer experience, fraud protection

Signifyd, CTI Digital, supercharged commerce partner to secure ecommerce transactions

11 Sep 2020 | Digital Identity, Security & Online Fraud

Signifyd, CTI Digital, and supercharged commerce have partnered to secure ecommerce transactions and facilitate the overall customer experience.

Signifyd, CTI Digital, supercharged commerce, ecommerce, secure transactions, customer experience, fraud prevention, Revenue Protection, fraudulent orders, chargebacks, item not received, INR, item significantly not as described, SNAD, Payments Compliance, SCA, merchant payments, PSD2

South East Asia consumers unhappy with their digital experience amid COVID-19

11 Sep 2020 | Ecommerce

Blackbox Research has revealed that SEA consumers are disappointed with ecommerce players who have prioritised growth at the expense of consumer experience amid booming sales caused by the pandemic.

customer experience, report, COVID-19, ecommerce, retail

eBay expands management of payments to France, Italy, and Spain

10 Sep 2020 | Online Payments

 

eBay has expanded its management of payments to France, Italy and Spain in the first quarter of 2021 to streamline the experience for customers.

eBay, payments management, marketplace, customer experience, payment methods

The Paypers launches Payment Methods Report 2020 – What's New in the Way People Prefer to Pay

28 Aug 2020 | Online Payments

The Paypers has launched the 2020 edition of the Payment Methods Report, an extensive overview of what’s new in how people pay in the most relevant ecommerce markets.

payment methods, super app, COVID-19, customer experience, checkout optimization, The Paypers, contactless payments, e-wallets, digital payments, account-to-account payments

Payment Methods Report 2020 – What's New in the Way People Prefer to Pay

28 Aug 2020 | Payments General

The fifth edition of our annual Payment Methods Report brings out to our readers an extensive overview of what’s new in how people pay in the most relevant ecommerce markets.

payment methods, super app, COVID-19, customer experience, checkout optimization, The Paypers, contactless payments, e-wallets, digital payments, account-to-account payments

Billtrust introduces automated tax-exemption certificate management solution

20 Aug 2020 | E-invoicing, SCF & E-procurement

Billtrust has integrated Avalara’s CertCapture software into its platform to enhance its B2B order-to-cash suite.

Billtrust, automation, tax exemption, tax exemption certificate management, solution, B2B payments, order-to-cash, Avalara, CertCapture, software, transactions, tax exempt, sales tax exemption, customer experience, treasury, credit, ecommerce, audit

Payless relaunches in North America

19 Aug 2020 | Ecommerce

Footwear retailer Payless has announced its relaunch into the North American market, unveiling an ecommerce platform and new brick-and-mortar retail concept stores. 

Payless, retailer, retailers, ecommerce, relaunch, North American, brick-and-mortar, US, AirWalk, American Eagle, K-Swiss, Kendall + Kylie, Aerosoles, customer experience, omnichannel

Stop & Shop unveils new ecommerce platform and loyalty program

14 Aug 2020 | Ecommerce

Stop & Shop has unveiled a new ecommerce platform and a revamped loyalty program called Stop & Shop GO Rewards.

Stop & Shop, rewards, loyalty programme, customer conversion, customer experience

SNIPES selects Forter to fight retail fraud and scale to meet customer demand

13 Aug 2020 | Digital Identity, Security & Online Fraud

Lifestyle retailer SNIPES has announced joining Forter’s network of enterprise retailers to combat fraud.

SNIPES, retailer, Forter, fraud prevention, US, customer experience, Nike, Jordan, Adidas, Puma, merchants, egitimate transactions, fraudulent transactions, chargebacks

Acuant, Bluebird partner to deliver cloud-based identity verification to car rental operators

05 Aug 2020 | Digital Identity, Security & Online Fraud

Global provider of identity verification solutions Acuant has announced that Bluebird Auto Rental Systems will gain access to its identity verification solutions. 

Acuant, Bluebird Auto Rental Systems, identity verification, secure customer experiences, fraud, risk management, Acuant IDscan, AssureID, FaceID, Ozone, multi-factor authentication, liveness test, personally identifiable information, PII, encryption

ACI Worldwide, Arvato Financial Solutions partner to combat ecommerce fraud

28 Jul 2020 | Digital Identity, Security & Online Fraud

ACI Worldwide has announced a strategic partnership with Arvato Financial Solutions to combat the rising levels of ecommerce fraud during the COVID-19 crisis.

ACI Worldwide, Arvato Financial Solutions, ecommerce fraud, COVID-19, Manual Order Review, merchants, fraud management, ACI Secure eCommerce, chargebacks, false positives, customer experience, ROI