Articles with tag: customer experience

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Acuant, Bluebird partner to deliver cloud-based identity verification to car rental operators

05 Aug 2020 | Digital Identity, Security & Online Fraud

Global provider of identity verification solutions Acuant has announced that Bluebird Auto Rental Systems will gain access to its identity verification solutions. 

Acuant, Bluebird Auto Rental Systems, identity verification, secure customer experiences, fraud, risk management, Acuant IDscan, AssureID, FaceID, Ozone, multi-factor authentication, liveness test, personally identifiable information, PII, encryption

ACI Worldwide, Arvato Financial Solutions partner to combat ecommerce fraud

28 Jul 2020 | Digital Identity, Security & Online Fraud

ACI Worldwide has announced a strategic partnership with Arvato Financial Solutions to combat the rising levels of ecommerce fraud during the COVID-19 crisis.

ACI Worldwide, Arvato Financial Solutions, ecommerce fraud, COVID-19, Manual Order Review, merchants, fraud management, ACI Secure eCommerce, chargebacks, false positives, customer experience, ROI

Zara plans to close more than 1,000 stores to focus on ecommerce

17 Jun 2020 | Ecommerce

Spain-based fashion retailer Zara has announced  shifting its focus to online shopping after a sales slump during the COVID-19 crisis.

Zara, retail, ecommerce, fashion retailer, Spain, Europe, world, in-store, customer experience

BlueSnap, Splitit to facilitate instalment payment transactions

04 Jun 2020 | Online Payments

BlueSnap has revealed its integration with Splitit in a partnership that will facilitate the merchant and customer experience on instalment payment transactions. 

BlueSnap, Splitit, merchant, customer experience, instalment payments, payment transactions, credit card, payment gateway, accounts, cart abandonment, checkout, omnichannel, fees

The Nordics have the potential for open banking success, Nordic API Gateway research reveals

29 May 2020 | Payments General

In less than six months since the final deadline of the EU’s PSD2, participants in the financial market in the Nordics have invested heavily in financial tech, according to Nordic API Gateway's research.

Denmark, Sweden, Norway, Finland, open banking, financial institutions, fintechs, API, AI, PSD2, Nordic API Gateway, customer experience

NAB partners with Nuance

29 May 2020 | Digital Identity, Security & Online Fraud

National Australia Bank (NAB) has chosen Nuance’s biometrics solutions to secure its contact centre operations and improve customer experiences, reports Retail Payments International.

National Australia Bank, Nuance’s biometrics, customer experiences, authentication, fraud detection

OnRamp Accelerator invests USD 100,000 in Trust Stamp

18 May 2020 | Digital Identity, Security & Online Fraud

Trust Stamp, a global provider of AI-powered identity services, has unveiled its acceptance into the OnRamp Insurance Accelerator, the accelerator for insurance innovation. 

Trust Stamp, investment, OnRamp Accelerator, funding, customer experience, security, privacy, protection, authentication, identity, biometrics, fraud, anti-fraud, compliance, regulations, hacks

97 percent of Americans participate in loyalty programs and expect significant rewards

12 May 2020 | Ecommerce

A daVinci Payments study has revealed that 97% of American adults now participate in loyalty programs and expect significant rewards from the brands they buy.

loyalty programs, daVinci Payments, customer experience, mobile shopping, rewards

OneSignal launches Shopify App for customer engagement

07 May 2020 | Ecommerce

OneSignal has announced a Shopify App to give online stores an engagement tool to help increase traffic, revenue, and improve customer experience and engagement.

Shopify, OneSignal, customer experience, merchants, customer data

FIS adds Google Pay to its Hosted Payment Page

06 May 2020 | Online Payments

FIS, a financial services technology company, has announced the addition of Google Pay to its Hosted Payment Page (HPP) product for online merchants.

FIS, Google Pay, merchants, checkout, Worldpay, customer experience

Retail banks face customer dissatisfaction because of digital-only engagement shift

05 May 2020 | Online & Mobile Banking

US-based data analytics and consumer intelligence company J.D Power has released a study showing how the COVID-19 pandemic affects retail banking customers’ satisfaction.

retail banking, digital banking, JD Power, covid19, pandemic, customer satisfaction, branch service, digital service, personal banking, customer experience, mobile banking, online banking, big banks, midsize banks, regional banks, big 62 banks, Zelle, Apple Pay, PayPal, Venmo

Wirecard's Boon offers personalized cash gifting with Vouchr

30 Apr 2020 | Mobile Payments

Wirecard’s Boon enhances customer experience by collaborating with Vouchr to offer personalised cash gifting.

Wirecard, Vouchr, mobile app, money transfer, customer experience

Kotak Mahindra Bank choses ASG Technologies for its Data Intelligence Solution

29 Apr 2020 | Online & Mobile Banking

India-based Kotak Mahindra Bank (Kotak) has selected ASG Technologies’ Data Intelligence Solution to drive its data governance initiatives.

Kotak Mahindra Bank, Data Intelligence Solution, ASG Technologies, data, digital, ABCD, AI, customer experience, biometric, digitalisation, India

Fintech company daVinci Payments rolls out new SaaS platform

23 Apr 2020 | Payments General

daVinci Payments, a US-based Fintech has introduced a software as a service (SaaS) platform called the Brand Accelerator.

daVinci Payments, SaaS platform, fintech company, US, United States, Brand Accelerator, customer experience, physical marketing experience, digital payments, behavioural triggered purchase, referral offer, enrolment in loyalty, email program, product registration

Yaguara raises USD 7.2 mln to help ecommerce merchants understand their customers

27 Mar 2020 | Ecommerce

Yaguara, a US-based startup that help ecommerce businesses understand their customers better has announced a USD 7.2 mln seed investment today, according to TechCrunch.

Yaguara, customer experience, funding

Banking pulse: trends, technologies and priorities that will shape the industry in 2020 and beyond

27 Mar 2020 | Online & Mobile Banking

2020 is set to be defined by technological innovation, financial wellness and an elevated customer experience, says Oana Ifrim, senior editor at The Paypers.

banking, fintech, bigtech, Apple, Facebook Pay, Uber money, digital wallet, Google, US, Libra, digital payments, mobile banking, neobanks, RtP, Mastercard, cyber-security, data, AI, The Paypers, business reporter, customer experience, innovation

Customer experience and fraud prevention top of priorities for bankers, according to new survey

20 Mar 2020 | Online & Mobile Banking

OneSpan has announced the results of its third annual survey of major banks that reveals how financial institutions are prioritizing both the customer experience and fraud reduction as the demand for remote account opening increases.  

Customer experience, fraud prevention, bankers, survey, OneSpan, account opening, security

Why understanding your fraud false-positive rate is key to growing your business

12 Mar 2020 | Digital Identity, Security & Online Fraud

Ecommerce businesses have a problem - one that causes lost customer revenue, yet has been historically nearly impossible to solveGeoff Huang, VP of Product at Sift

Geoff Huang, Insult Monitor, Sift, customer, customer experience, fraud prevention, risk, ecommerce, false positives

PwC picks Salt Edge as part of the Digital Ecosystem Banking

10 Mar 2020 | Online & Mobile Banking

Salt Edge, a provider of Open Banking solutions, was invited by the consulting company PwC to be part of the development of Digital Ecosystem Banking.

PwC, Salt Edge, Digital Ecosystem Banking, Open Banking, fintech, digital banking, customer experience, finance management, aggregation

Vantage Bank Texas selects Backbase's digital platform

09 Mar 2020 | Online & Mobile Banking

Vantage Bank Texas (Vantage) has selected Backbase’s digital platform to develop dynamic user journeys across its entire client base, reports IBS Intelligence.

Vantage Bank Texas, Backbase, digital, digital banking, innovation, banks, financial institutions, customer experience, commercial banking, digital transformation