Articles with tag: customer experience

Found 178 results in 359 milliseconds.

Semafone's Cardprotect Voice+ achieves Avaya compliance

News | Digital Identity, Security & Online Fraud | 22 Jan 2021

Semafone has announced that its patented data compliance solution Cardprotect Voice+ is compliant with key customer engagement solutions from Avaya

Semafone, Avaya, compliance, customer experience, data security, partnership, data breach, payment data, PII, PSP, personally identifiable information, merchants

Z energy upgrades customer experience with TNS' Secure SD-WAN

News | Digital Identity, Security & Online Fraud | 22 Jan 2021

Transaction Network Services (TNS) has partnered with Z Energy fuel retailer to boost their customer experience through TNS Secure SD-WAN, which leverages Fortinet’s Secure SD-WAN solution to combine managed payment services with network security.

TNS, fuel retail, security, Z Energy, customer experience

LiveArea debuts in-store checkout technology for retailers at CES 2021

News | Mobile Payments | 08 Jan 2021

Global customer experience and commerce agency LiveArea and a business unit of PFSweb have announced plans of debuting the LiveArea Scan & Go solution at CES 2021.

LiveArea, customer experience, ecommerce, PFSweb, LiveArea Scan & Go, at CES 2021, checkout, mobile payments, retailers, contactless payment, loyalty programmes

Digital transformation is a must in financial services, survey shows

News | Payments General | 17 Dec 2020

Financial products and services providers that fail to digitally transform their business, will experience less new revenue streams, according to 25% of those surveyed at FinVision event.

FintechOS, survey, financial services, FinVision, Open Banking, API, digitalisation, artificial intelligence, customer experiences

The Paypers releases the global infographic and industry mapping of key players in Open Banking

News | Online Payments | 17 Dec 2020

The Paypers has released a global scale infographic and industry mapping of key players in the Open Banking ecosystem

Open Banking, Open Finance, Open Data, data, digitalisation, payments, fintech, innovation, banks, financial inclusion, security, agile, fraud prevention, standardisation, third party providers, API, cash management, personal finance management, use cases, account aggregation, request to pay, compliance, regulation, onboarding, partnership, developers, account-to-account payments, mapping, data sharing, finance, banking, know your customer, KYC, credit scoring, TPP checking, repository, API security, authentication, strong customer authentication, lending, savings, insurance, banking-as-a-service, core banking, risk management, payment initiation, consent, customer experience, open payments, transaction monitoring

Global Mapping and Infographic of Key Players in the Open Banking Ecosystem 2020–2021

Report | Online & Mobile Banking | 17 Dec 2020

The Paypers releases the global infographic and industry mapping of key players in the Open Banking ecosystem

Open Banking, Open Finance, Open Data, data, digitalisation, payments, merchants, corporates, SMEs, small businesses, fintech, innovation, banks, financial inclusion, security, agile, fraud prevention, standardisation, third party providers, API, cash management, personal finance management, use cases, account aggregation, request to pay, compliance, regulation, onboarding, partnership, developers, account-to-account payments, covid-19, insights, mapping, data sharing, finance, banking, know your customer, KYC, credit scoring, TPP checking, repository, API security, authentication, strong customer authentication, lending, savings, insurance, banking-as-a-service, core banking, risk management, payment initiation, consent, customer experience, open payments, transaction monitoring

One bad experience dilutes brand loyalty in financial services, research shows

News | Payments General | 16 Dec 2020

Two-thirds of financial services and insurance customers say one bad experience dilutes brand loyalty, Talkdesk research has revealed.

Talkdesk, research, CX, customer experience, brand loyalty, financial services

Fast Checkout now available on WooCommerce platform

News | Ecommerce | 15 Dec 2020

Fast has announced a major expansion by making its one-click Fast Checkout product available to the four million ecommerce stores on the WooCommerce platform.

WooCommerce, Fast Checkout, ecommerce, customer experience, merchants, one click

Adyen, Flywire partner to boost global payment capabilities for vertical industries

News | Online Payments | 15 Dec 2020

Adyen and Flywire have announced a partnership which integrates Adyen into Flywire’s global network of payment partners.

Adyen, Flywire, ecommerce verticals, PSP, merchants, customer experience, local payment methods

Emma fight fraud and protects its customers with Signifyd's help

News | Digital Identity, Security & Online Fraud | 09 Dec 2020

International mattress brand Emma has selected commerce protection platform provider Signifyd to help fuel its growth and fight fraud, while protecting its customer’s experience.

Emma, Signifyd, fraud, protection, customer experience, 3DS, collaboration, ecommerce, 3-D Secure

Banks need to focus on customer emotional connection, Accenture report shows

News | Online & Mobile Banking | 09 Dec 2020

Accenture has released the 2020 Global Banking Consumer Study, showcasing the need for banks to focus more on creating a strong emotional connection with customers, amid digital banking acceleration.

Accenture, banks, customer experience, emotional connection, digital adoption, digital banking, digital transaction, COVID-19, pandemic, Singapore

Blackhawk launches payment solutions suite

News | Online Payments | 03 Dec 2020

Blackhawk Network has announced Pay4It, a global suite of solutions for merchants and retailers that connects physical and digital payments.

Blackhawk Network, Pay4It, gift, rewards, wallets, loyalty, customer experience, digital payments, digital wallet, mobile app, account

Zalando selects AWS as Its preferred cloud provider

News | Ecommerce | 27 Nov 2020

 Zalando has selected Amazon Web Services (AWS) as its preferred cloud provider, running all of its machine learning workloads on the world’s leading cloud.

Amazon Web Services, AWS, Zalando, ecommerce, machine learning, cloud provider, customer experience, shopping experience

PSD2 SCA authentication requirements will bring about better user experience

Voice of the Industry | Digital Identity, Security & Online Fraud | 27 Nov 2020

'The latest regulations for better authentication for the European financial services sector are about to take effect, and they will help motivate improvements in the customer user experience as well as security' Phil Dunkelberger, CEO of Nok Nok Labs

Nok Nok, passwordless authentication, Phillip Dunkelberger, PSD2, SCA, COVID-19, adaptive authentication, FIDO, multi-factor authentication, payments, customer experience

NICE Actimize reveals Fraud Management Platform to fight fraud and facilitate customer experience

News | Digital Identity, Security & Online Fraud | 24 Nov 2020

NICE Actimize has announced the latest version of its Integrated Fraud Management (IFM-X) platform that delivers detection capabilities powered by artificial intelligence and machine learning. 

NICE Actimize, Fraud Management Platform, AI, fraud, customer experience, product upgrade

How fintechs, like Truevo, are using customer insight to challenge the traditional banking model

Voice of the Industry | Payments General | 23 Nov 2020

Jon Barras and Rob Lemmen of Truevo explain how the fintech industry has successfully developed by considering the customer-driven approach

Truevo, fintech, SMEs, customer experience, PSP, Jungle Ventures, banking

The new normal? Shifting paradigms in payments before and amid COVID-19

Interviews | Online Payments | 03 Nov 2020

Benny Tadele, ACI Worldwide: With shoppers demanding more touchless, frictionless, personalised experiences, the trend towards ‘invisible payments’ is likely to continue

ACI Worldwide, omnichannel, COVID-19, payment methods, online payments, customer experience, real-time payments, contactless, mobile payments

Digital payments: a strategic evolution in the context of globalization

Voice of the Industry | Payments General | 15 Oct 2020

Andréa Toucinho outlines the key takeaways from the white paper ‘Dématérialisation du paiement et évolutions du parcours d’achat: quelles perspectives?’

Andréa Toucinho, digital payments, omnichannel, customer experience, regulation

Foot Locker selects Adyen to power in-store and online payments internationally

News | Ecommerce | 08 Oct 2020

Adyen has been selected by Foot Locker, the specialty athletic retailer, to power payments in various markets and sales channels globally. 

Adyen, Foot Locker, retail, in-store payments, online payments, PSP, customer experience

The Global Open Banking Report 2020 – Beyond Open Banking, Into the Open Finance and Open Data Economy

Report | Online & Mobile Banking | 01 Oct 2020

The Global Open Banking Report 2020 follows the journey from Open Banking to Open Finance and Open Data Economy and provides key insights about the benefits of Open Finance for different areas of financial service

Open Banking, Open Finance, Open Data, data, digitalisation, payments, merchants, corporates, SMEs, fintech, innovation, banks, financial inclusion, security, agile, fraud prevention, standardisation, third party providers, API, cash management, personal finance management, use cases, account aggregation, request to pay, compliance, regulation, onboarding, partnership, developers, treasury, account-to-account payments, coronavirus, covid-19, pandemic, actionable insights, consumers, mapping, data sharing, finance, banking, know your customer, KYC, credit scoring, TPP checking, repository, API security, authentication, strong customer authentication, lending, affordability, savings, insurance, Data Strategy, banking-as-a-service, core banking, risk management, payment initiation, consent, customer experience, open payments