Articles with tag: customer

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The Global Open Banking Report 2020 – Beyond Open Banking, Into the Open Finance and Open Data Economy

01 Oct 2020 | Online & Mobile Banking

The Global Open Banking Report 2020 follows the journey from Open Banking to Open Finance and Open Data Economy and provides key insights about the benefits of Open Finance for different areas of financial service

Open Banking, Open Finance, Open Data, data, digitalisation, payments, merchants, corporates, SMEs, fintech, innovation, banks, financial inclusion, security, agile, fraud prevention, standardisation, third party providers, API, cash management, personal finance management, use cases, account aggregation, request to pay, compliance, regulation, onboarding, partnership, developers, treasury, account-to-account payments, coronavirus, covid-19, pandemic, actionable insights, consumers, mapping, data sharing, finance, banking, know your customer, KYC, credit scoring, TPP checking, repository, API security, authentication, strong customer authentication, lending, affordability, savings, insurance, Data Strategy, banking-as-a-service, core banking, risk management, payment initiation, consent, customer experience, open payments

Forter reveals fraud insights for holiday season and rising rates of omnichannel fraud

01 Oct 2020 | Digital Identity, Security & Online Fraud

Forter’s ninth Fraud Attack Index has revealed key fraud insights for holiday season and rising rates of omnichannel fraud.

Forter, study, ecommerce fraud, BOPIS fraud, omnichannel, return fraud, COVID-19, customer experience, account takeover

Mastercard and Ethoca launch chargebacks related initiative for more transparency

01 Oct 2020 | Digital Identity, Security & Online Fraud

Mastercard and Ethoca have launched an initiative that aims to eliminate confusion and provide more transparency when it comes to chargebacks.

Mastercard, Ethoca, chargebacks, click to pay, customer experience, merchants

Oval Money, Onfido partner to secure the digital customer onboarding process

30 Sep 2020 | Digital Identity, Security & Online Fraud

Oval Money has partnered with Onfido, the global identity verification and authentication company, to strengthen its digital customer verification and registration process.

Oval Money, Onfido, identity verification, customer authentication, customer onboarding, KYC, AML, fraud

Samsung lets German customers link any bank account to Samsung Pay

30 Sep 2020 | Mobile Payments

Samsung Electronics has announced a partnership with Visa to enable German users to link their personal bank accounts with Samsung Pay and use a virtual Visa debit card for mobile payments.

Samsung, Samsung Pay, SolarisBank, Splitpay, Visa, Visa debit card, Germany, bank accounts, KYC, know your customer, video identification, Europe

Police Bank turns to SISS Data Services for Open Banking solution

30 Sep 2020 | Payments General

Member-owned financial institution, Police Bank, has selected SISS Data Services (SDS) as their partner to enable compliance with the first phase of Consumer Data Right (CDR).

open banking, Australia, Consumer Data Right, GDPR, financial products, banking, finance, customer data, Police Bank

Huawei, Sunline launch contactless Digital Loan One Box solution

29 Sep 2020 | Online Payments

Sunline and Huawei have jointly released the Digital Loan One Box solution – a global contactless solution for financial services – at HUAWEI CONNECT 2020.

Sunline, Huawei, launch, Digital Loan One Box Solutio, contactless solution, financial services, HUAWEI CONNECT 2020, Southeast Asia, the Middle East, LATAM, Africa, financial inclusiveness, loan product campaign, customer E-KYC, risk assessment, fund disbursement, post-loan processing, biometric identity authentication, APIs

Bambuser video shopping company establishes UK and US operations

29 Sep 2020 | Ecommerce

Bambuser, the live video shopping technology company, has established UK and US business operations to accelerate customer acquisition worldwide.

live streaming commerce, Bambuser, customer experience

It`s all about customer centricity - Open Banking approach by Komerční banka

29 Sep 2020 | Online & Mobile Banking

Martin Sladecek from Société Générale discusses Open Banking, how the "think platforms" mindset creates value for bank’s clients, Open Banking use cases and new business models

Martin Sladecek, Société Générale, Komercni banka, Open Banking, platforms, digitalisation, fintech, digital banking, SMEs, digital banking, customer experience, open economy

ActiveCampaign boosts payments functionality via native integrations with Stripe and PayPal

25 Sep 2020 | Ecommerce

ActiveCampaign has announced the launch of native integrations with payment processing companies Stripe and PayPal.

ActiveCampaign, Stripe, PayPal, customer experience, ecommerce merchants

Experian adds Onfido face authentication for account opening

22 Sep 2020 | Digital Identity, Security & Online Fraud

Experian has upgraded its fraud detection capabilities for account opening by implementing facial authentication from Onfido.

Experian, Onfido, KYC, customer onboarding, face biometrics, account opening

Identity verification company Alloy raises USD 40 mln

21 Sep 2020 | Digital Identity, Security & Online Fraud

Alloy, the identity operating system for the financial services industry, has raised USD 40 million in Series B funding led by Canapi Ventures.

Alloy, fintech, banking security, identity verification, risk management, customer onboarding, funding

Moving with the times – best practices to keep pace with changing payment behaviour

18 Sep 2020 | Online Payments

Peter Moedlhammer of ACI Worldwide stresses on offering the right payment methods, providing reliable authentication and anti-fraud services, and making the checkout as seamless as possible, as key aspects in this fast-changing ecosystem

ACI, payment checkout, ecommerce, payment methods, customer experience, fraud protection

Bedrock Capital leads USD 5.4 mln Series A in anti-money laundering startup First AML

17 Sep 2020 | Digital Identity, Security & Online Fraud

First AML has raised USD 5.4 million in a Series A funding round led by US-based Bedrock Capital, with support from existing investors Pushpay founder Chris Heaslip and Icehouse Ventures.

First AML, Series A funding round, Bedrock Capital, Pushpay, Icehouse Ventures, AML, anti-money laundering, Customer Due Diligence, identity verification, money laundering risk, Patriot Act, KYC, onboarding experience, biometric identification, remote verification

Paragon Bank to adopt TruNarrative RegTech platform for bounce-back loans initiative

15 Sep 2020 | Digital Identity, Security & Online Fraud

Paragon Bank has selected regtech company, TruNarrative, for business onboarding and automated due diligence technology services.

API, TruNarrative, automated customer onboarding, financial crime prevention, fraud, money laundering detection, ID and biometric verification, multi-bureau eKYC, eKYB, PEPs and Sanctions, anomaly detection, Paragon Bank

Signifyd, CTI Digital, supercharged commerce partner to secure ecommerce transactions

11 Sep 2020 | Digital Identity, Security & Online Fraud

Signifyd, CTI Digital, and supercharged commerce have partnered to secure ecommerce transactions and facilitate the overall customer experience.

Signifyd, CTI Digital, supercharged commerce, ecommerce, secure transactions, customer experience, fraud prevention, Revenue Protection, fraudulent orders, chargebacks, item not received, INR, item significantly not as described, SNAD, Payments Compliance, SCA, merchant payments, PSD2

South East Asia consumers unhappy with their digital experience amid COVID-19

11 Sep 2020 | Ecommerce

Blackbox Research has revealed that SEA consumers are disappointed with ecommerce players who have prioritised growth at the expense of consumer experience amid booming sales caused by the pandemic.

customer experience, report, COVID-19, ecommerce, retail

eBay expands management of payments to France, Italy, and Spain

10 Sep 2020 | Online Payments

 

eBay has expanded its management of payments to France, Italy and Spain in the first quarter of 2021 to streamline the experience for customers.

eBay, payments management, marketplace, customer experience, payment methods

Urjanet, TruNarrative join forces to deliver utility data for identity and address verification

08 Sep 2020 | Digital Identity, Security & Online Fraud

TruNarrative, a global regtech company has announced a new partnership with Urjanet, to integrate utility and telecom account data into the TruNarrative platform.

TruNarrative API, customer onboarding, financial crime detection, customer onboarding, transaction monitoring, financial services, ecommerce, gambling operators, Utility data, identity, address verification, regtech, Urjanet

Treezor, ubble sign a strategic agreement for the next generation European KYC

08 Sep 2020 | Digital Identity, Security & Online Fraud

Treezor has partnered with identity verification company ubble to introduce a KYC solution to its customers, including real-time video. 

Treezor, identity verification, ubble, KYC, real-time video, API, customer identification, compliance, remote identity verification, online account opening, money laundering, identity theft, ANSSI, Europe