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Omnichannel strategies drive consumer retail spend over chatbots

News | Ecommerce | 10 Mar 2020

Consumer retail spend over chatbots will reach USD 142 billion by 2024, rising from USD 2.8 billion in 2019, according to a study from Juniper Research.

Juniper Research, study, retail, omnichannel, chatbots, Natural Language Understanding, consumer spend, mobile app, China, Europe