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We highlight key topics discussed at MPE 2024, such as the evolving trends in payment optimisation, marketplaces and online platforms, real-time payments, GenAI, and cross-border payments.
payments , account-to-account payment, marketplace, online platform, PSP, merchants, Issuer, Acquirer, real-time payments, generative AI, cross-border payments, ecommerce, payments orchestration, Open Banking, Open Finance, PSD3, payment methods, API, CBDC, artificial intelligence, KYC
Anton Jan Cozijnsen from Rabobank discusses the rising financial cyber fraud trends and the necessity of tech investment and cross-sector cooperation to address emerging risks in 2024.
financial crime, fraud prevention, instant payments, online fraud, cybercrime, financial institutions
Rad Anandakumar, Practice Manager at AI Consulting Group, explores how AI can break down language barriers and enhance customer service and shopping experiences.
cross-border payments, ecommerce, customer experience, artificial intelligence, machine learning, marketplace, online payments, generative AI
Ecommerce's evolution fuels rising fraud costs for merchants; Glenn Cobb from PayPal emphasizes the crucial balance between friction and fraud mitigation through industry collaboration and advanced solutions.
ecommerce, fraud management, online fraud, risk management
Phoebe Zhou, Head of Emerging Payments, Europe at HSBC, discusses how AI, DLT, and APIs are shaping the future of payments by improving efficiency, reducing costs, and fostering innovation for businesses and consumers.
payments , Open Banking, embedded payments, DLT
Software development services provider Trigger Software has partnered with Mambu to launch a Neobank Engine solution that supports the development of digital neobanks.
digital banking, neobanks, online banking, mobile banking, API, KYC, cashback
‘What, then, is truth? A mobile army of metaphors, metonyms, and anthropomorphisms …
banking, fintech, artificial intelligence, Open Banking, generative AI, credit scoring, fraud prevention, deep fake, PSD2, FIDA, data analytics
Tue To, Head of Advanced Payments and Fintech for North America at Edgar, Dunn & Company, elaborates on the impact of AI and ML on the payments industry.
payments , mobile payments, digital wallet, artificial intelligence, machine learning, banks, fintech, financial institutions, KYC, fraud detection, fraud prevention, risk management, customer experience
Adam Caines, Associate for Sydney at Payments Consulting Network, elaborates on merchant payments and how customer expectations and experiences are expected to change by 2030.
payment methods, payments , ecommerce, customer experience, online payments, real-time payments, Augmented Reality
Imran Vilcassim, BPC: Exploring 'phygital' fusion of physical-digital interactions for enhanced value. Examples, benefits, technology enablers.
digitalisation, one-click payments, digital banking, NFC, Augmented Reality, retail banking
What are the current centrifugal forces in the banking sector and their impact on processes, what influence do AI, innovations, platform economy, Banking-as-a-Service, and finally sustainability have on the future of banking?
BaaS, sustainability , artificial intelligence, banks
India-based Simpl has introduced an Artificial Intelligence-enabled Checkout Suite that may eliminate cash on delivery by 2028.
payments , artificial intelligence, ecommerce, payment methods
Customer engagement platform Twilio has announced that it is set to enable companies to create personalised, customer-aware experiences powered by OpenAI.
partnership, ecommerce, fintech, customer experience, data, LLM, ChatGPT, merchants, generative AI, data analytics
India-based B2B SaaS startup Nuclei has partnered with Oracle to embed its SaaS and merchant marketplace programme on Oracle’s digital banking platform.
SaaS, fintech, digitalisation, API
Ecommerce platform Lazada Group has announced the launch of an AI chatbot in Southeast Asia powered by the OpenAI ChatGPT tech in Microsoft Azure OpenAI Service.
partnership, product launch, chatbot, artificial intelligence, online shopping, ecommerce, fintech, merchants, compliance, Microsoft, digitalisation, customer experience
Nicole Maitre, Senior Consultant, Be | Shaping the Future UK: ‘We see enormous potential for banks to use ChatGPT to improve their banking operations and service to customers.’
ChatGPT
Sandra Mianda, Founder of Paypr.work, talks about the differences between smart wallets and super apps, while also tackling tech evolution in the retail space.
super wallet, super app, retail, digitalisation, merchants, payment methods
Merchant Payments Ecosystem industry leaders and influencers share their predictions on the most significant trends redefining commerce and the payments ecosystem in 2023.
merchants, payments , ecommerce, marketplace, POS, SaaS
Fraud trends for 2023 look set to be defined by economic uncertainty, increasingly sophisticated AI models, and attempts to exploit SCA exemptions. Mark Strachan, Managed Risk Europe Regional Lead at Cybersource, shares his insights on these three trends and offers guidance on how to tackle them.
chargebacks, artificial intelligence, fraud detection, online fraud, fraud management, fraud prevention, BNPL, KYC, eKYC, KYB, bot attacks, ecommerce, scam, SCA, 3-D Secure, PSD2, EMV, account takeover, ecommerce platform
Shopify has fiddled with artificial intelligence (AI) by introducing a new product-description tool to capitalise on the buzz surrounding this growing technology.
Shopify, ecommerce, artificial intelligence, ChatGPT, product launch