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Switzerland-based banking software company Temenos has rolled out a secure solution for banks using Generative AI to automatically classify customers’ banking transactions.
artificial intelligence, machine learning, digital banking, product launch, transactions
DNB has been able to automate over 50% of chat traffic with Boost.ai’s virtual agents, resulting in increased customer satisfaction scores.
banks, artificial intelligence, partnership, online fraud, credit card
Cross-platform, cloud-based instant messaging service Telegram has announced the introduction of Bot API and Telegram Database Library (TDLib) as a substitute for ecommerce platforms.
mobile payments, ecommerce, online payments, online platform, instant payments, API, local payment method, payment methods
US-based chat commerce company Clickatell has announced it received USD 91 million in its Series C round led by Arrowroot.
social commerce, ecommerce, expansion, funding
PayFuture, launch, payment gateway, local payments, emerging markets, merchants, cart abandonment, fraud protection
Tinkoff, financial messenger, super app, financial ecosystem, financial transactions, bookings, payments , chat bot, Tinkoff Investments, Tinkoff Business, Tinkoff Mobile, Tinkoff Junior, money transfers
‘How much for your coffee?’ 5 euros, 6 dollars … whatever the price, we might pull out local money, swipe a card, or maybe tap a smartphone to settle the bill. Someone watching from another century in the past would think it were magic.
coronavirus, innovation, banking, ecommerce, Amazon, internet, bank branches, digitalisation, travelling, VR, CBDC, Visa, frictionless, Tesla
Half of customers will switch to a competitor after just one bad experience, and 80% will leave after multiple bad experiences, according to Zendesk Customer Experience Trends Report 2020.
UK, US, report, commerce, ecommerce, customer experience, data, AI, loyalty, price, Zendesk
Ramya Alagappan, Senior Consultant: Drawing the line in the right place is paramount in the usage of data analytics for a personalised experience
Ramya Alagappan, data analytics, payment methods, merchants, retail, digitisation, big data, e-wallets, cards, cash
US-based RPA provider Automation Anywhere has announced advances to IQ Bot 6.5, its AI solution that expands the global market for RPA.
Automation Anywhere, IQ Bot, RPA, product launch, Robotic Process Automation, IQ Bot 6.5, AI solution, artificial intelligence, Automation Anywhere Mobile app, US, North America
Onfido’s CEO, Husayn Kassai has a clear message to incumbent banks that want to stay competitive against the rising tide of challengers: go online, or go home.
Onfiido, Husayn Kassai, KYC, onboarding, identity verification, banks, challenger banks, incumbent banks, AI, machine learning
Dutch FinTech AcceptEasy explains how your omnichannel strategy must account for payments, with more and more people buying and paying through conversational transactions.
omnichannel payments, conversational commerce, conversational transactions, AcceptEasy, Peter Kwakernaak
WEX, a provider of corporate payment solutions, and Mastercard have unveiled the results of a new survey on travel-planning behaviour of US cosumers.
WEX, MasterCard, partnership, report, US, online payments, payment solutions, North America, travelling
The ShoppingTomorrow research platform gathered 620 participating experts from the retail, travel and financial sectors to produce a new knowledge book.
ShoppingTomorrow, personalization, conversational commerce, ecommerce, online retail, consumer journey
State Bank of India has released an integrated omnichannel digital platform to offer banking services to its customers.
SBI, online banking, YONO, omnichannel, India, ecommerce
Anna Kuzmina, the Deputy Chief Commercial Officer at Yandex.Money, shares with The Paypers her thoughts on the future of mobile payments applications
Anna Kuzmina, Yandex.Money, mobile payments, Alipay, WeChat, social networks
Mastercard has launched a new batch of APIs offering financial institutions, merchants and digital solution providers tools to develop online payments.
MasterCard, APIs, payments technology, payments developing tools, chat bot technology
MasterCard has announced its plans to launch artificial intelligence (AI) bots that allow consumers to transact, manage finances, and shop via messaging platforms.
MasterCard, bot, Facebook Messenger, artificial intelligence, Money20/20, MasterCard KAI, Kasisto, MasterPass, digital payment service, chatbots
PayPal partnership with Facebook has gone forward, becoming another payment option within Messenger.
PayPal, Facebook, US, partnership, payment option, messenger
The Royal Bank of Scotland (RBS) has announced plans to test out the use of AI chat bots to answer questions from customers.
Luvo, IBM Watson, AI, chat bots, banking, innovation, mobile banking, online banking, UK, RBS, PIN