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Find here all the latest articles, news, and research on Customer Information and other Customer Information-related topics:

Find here all the latest articles, news, and research on Customer Information and other Customer Information-related topics:

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Prommt partners with Chargebacks911

News | Digital Identity, Security & Online Fraud | 07 Mar 2025

Chargebacks911 has partnered with Prommt, a cloud-based remote payment solution provider, aiming to protect customers against chargeback fraud and misuse. 

partnership, fraud management, chargebacks, fraud prevention

Rivero joins forces with SIX to optimise fraud recovery and dispute management

News | Digital Identity, Security & Online Fraud | 05 Mar 2025

Switzerland-based SaaS provider Rivero has entered into a collaboration with SIX to provide the latter with its fraud recovery and dispute management platform, Amiko. 

partnership, chargebacks, fraud management, online payments

Leveraging the payment card to combat friendly and malicious fraud

Voice of the Industry | Digital Identity, Security & Online Fraud | 04 Mar 2025

With the rise in transaction disputes in recent years, Amanda Gourbault from CompoSecure shares insights on leveraging payment cards to combat both friendly and malicious fraud.

chargebacks, friendly fraud, Card-not-present fraud, debit card, online security, fraud management, online payments

The Paypers' global overview of who is who in fraud prevention

Voice of the Industry | Digital Identity, Security & Online Fraud | 26 Feb 2025

The Paypers has included in its ‘Fraud Prevention in Ecommerce Report 2024-2025 a comprehensive infographic encompassing the key solutions fraud prevention technology providers deploy to deter fraudsters.


fraud management, fraud detection, online fraud, fraud prevention, identity fraud, payment fraud, KYC, KYB, data protection, identity theft, identity verification, synthetic identity, bot attacks, risk management, chargebacks, behavioural biometrics

Switching an ecommerce service provider – how to transition seamlessly

Interviews | Ecommerce | 25 Feb 2025

Aline Bastin, VP of Marketing at Nexway, discusses the strategies ecommerce businesses must employ when changing their Merchant of Record (MoR) provider.

ecommerce, payments , paytech, fintech, Merchant of Record, compliance, regulation, recurring payments, chargebacks, PCI compliance, PCI DSS, merchants, partnership, customisation, ecommerce services

Mint Payments launches chargeback protection for travel businesses

News | Digital Identity, Security & Online Fraud | 06 Feb 2025

Mint Payments has launched Mint Protect in a bid to minimise risks associated with disputed credit card transactions for travel businesses.

chargebacks, data protection, product launch, travel payments

Predictions in merchant payments in 2025

Interviews | Payments General | 04 Feb 2025

Merchant Payments Ecosystem (MPE) discussed with key personas from fintechs to find out their predictions in merchant payments for 2025. The Paypers has selected some of the most relevant answers to highlight the industry’s main challenges and opportunities unfolding over the next  months.


online payments, payments , cross-border payments, chargebacks, fraud management, fraud detection, online fraud, merchant, merchants, ecommerce, ecommerce platform, merchant fraud, fraud prevention, behavioural biometrics, identity verification, risk management, bot attacks, KYC, online authentication, PSD2, PSD3, POS, API, artificial intelligence, machine learning, SMEs

How new generations are shaping payments in the gaming industry

Interviews | Online Payments | 06 Feb 2025

Elena Emelyanova, Senior Payments and Fraud Manager Lead at Wargaming.net, discusses the role of younger generations in shaping the adoption of new payment methods in the gaming industry.

ecommerce, payments , payment methods, Open Banking, chargebacks, instant payments, regulation

Unlocking seamless payments: Ivy's role in the future of instant bank payments

Interviews | Online & Mobile Banking | 13 Jan 2025

Ferdinand Dabitz, CEO of Ivy, discusses the Open Banking evolution, seamless payment experiences, and the growing demand for real-time transactions. 

Open Banking, Open Finance, banks, payments , real-time payments, instant payments, payment methods, merchants, chargebacks, API, recurring payments, customer experience, biometric authentication, financial institutions, SEPA

Justt raises USD 30 mln to expand and enhance AI platform

News | Digital Identity, Security & Online Fraud | 20 Dec 2024

Justt has announced the successful completion of a 30 million USD Series C funding round, led by Zeev Ventures, with participation from existing investors Oak HC/FT and F2 Venture Capital.

funding, chargebacks, expansion, machine learning, ecommerce

Instant payments and their impact on the fraud landscape in ecommerce

Voice of the Industry | Digital Identity, Security & Online Fraud | 17 Dec 2024

Steve Goddard, Fraud Subject Matter Expert at Featurespace, discusses the current state of instant payments and their impact on the fraud landscape in ecommerce.

 

online fraud, fraud prevention, Card-not-present fraud, CNP fraud, SoftPOS, online payments, identity fraud, 3-D Secure, exemption strategies, fraud detection, BNPL, chargebacks, merchant, scam, refund fraud, first-party misuse, phishing, GenAI, generative AI, artificial intelligence, deep fake, real-time payments, real time payments fraud series, PSD2, ecommerce

2024 Chargeback Field Report shows friendly fraud and chargeback issues

News | Digital Identity, Security & Online Fraud | 13 Dec 2024

The 2024 Chargeback Field Report, developed by Chargebacks911 has examined the state of chargeback management in the card-not-present (CNP) payments sector.

report, research, friendly fraud, chargebacks

Webinar Takeaway: Mastering chargeback & fraud prevention in EMEA for 2025: AI-driven solutions for post-holiday challenges

Voice of the Industry | Digital Identity, Security & Online Fraud | 05 Dec 2024

Shawn Colpitts from Spec, Corin Dennison from Insight Retail Risk Consultants, and Sivan Herman from Riskified shared valuable insights to help businesses stay ahead of fraud and chargeback threats in 2025.

policy abuse, fraud prevention, chargebacks, holiday fraud, ecommerce, refund fraud, artificial intelligence, machine learning, fraud management, fraud detection

Justt upgrades AI chargeback management

News | Digital Identity, Security & Online Fraud | 05 Dec 2024

Justt, a player in AI-driven chargeback mitigation, has announced several platform upgrades to improve global chargeback management for merchants.

chargebacks, artificial intelligence, machine learning, Global Payments

AFS partners with PayTic to optimise card programme management

News | Payments General | 26 Nov 2024

Arab Financial Services (AFS) has announced a strategic collaboration with PayTic aimed at further improving and optimising card programme management. 

partnership, chargebacks, paytech, financial services, fintech

Mastering chargeback & fraud prevention in EMEA for 2025: AI-driven solutions for post-holiday challenges

Webinar | Cards | 07 Nov 2024


Get best practices for EMEA merchants to better manage returns fraud, chargebacks, and other operational roadblocks in the coming year.

chargebacks, fraud prevention, merchants, PSD2

Ecommerce's hidden foe: the fight against card-not-present fraud

Voice of the Industry | Digital Identity, Security & Online Fraud | 30 Oct 2024

Mantas Eitutis, Head of Payments and Risk at Eneba, discusses one of the biggest challenges for ecommerce players today, namely the fight against card-not-present (CNP) fraud.

fraud prevention, ecommerce, merchants, Card-not-present fraud, CNP fraud, chargebacks, account takeover, online shopping, machine learning, artificial intelligence, dark web, behavioural biometrics

The advantages of an accountable fraud provider to deter ecommerce fraud

Interviews | Digital Identity, Security & Online Fraud | 28 Oct 2024

The Paypers sat down with Ephraim Rinsky, Senior Product Marketing Manager at Riskified, to explore the differences between partnering with an accountable fraud provider and one that doesn’t guarantee results.

fraud prevention, ecommerce, chargebacks, merchants, merchant fraud, artificial intelligence, fraud card, machine learning, partnership

Boosting acceptance rates with AI-powered TRA exemptions: webinar key insights and best practices

Voice of the Industry | Digital Identity, Security & Online Fraud | 16 Oct 2024

The Paypers recently hosted a webinar where Britanny Allen, Trust and Safety Architect at Sift, and Carmen Caballero, Digital Payments Group Manager at Nestle, discussed best practises on boosting acceptance rates with AI-powered TRA exemptions.


ecommerce, fraud prevention, TRA, SCA, customer experience, chargebacks, fraud detection, exemption strategies, artificial intelligence, GenAI, transaction monitoring, risk management, risk score, bot attacks, two-factor authentication, 3-D Secure, merchant, online payments, payment fraud

Alaska Airlines selects Sift to mitigate fraud and manage chargeback disputes

News | Digital Identity, Security & Online Fraud | 11 Oct 2024

Sift, an AI fraud protection platform that secures digital trust, has been selected by Alaska Airlines to mitigate payment fraud and manage chargeback disputes, while optimising the customer experience.  

partnership, travel payments, fraud prevention, fraud management, chargebacks, online security