Articles with tag like: brand loyalty

Found 2 results in 249 milliseconds.

One bad experience dilutes brand loyalty in financial services, research shows

News | Payments General | 16 Dec 2020

Two-thirds of financial services and insurance customers say one bad experience dilutes brand loyalty, Talkdesk research has revealed.

Talkdesk, research, CX, customer experience, brand loyalty, financial services

1 in 3 consumers wait for less than 30 seconds before abandoning the checkout

News | Online Payments | 13 Nov 2020

A new research from Experian finds that businesses need to invest in the customer journey to accommodate increasing consumer demand and expectations.

Experian , digital customer journey, COVID-19, brand loyalty, AI, automation, digital channels, food delivery, biometrics, mobile wallets, fraud prevention, customer data