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Found 15 results in 921 milliseconds.

The potential of AI in breaking down language barriers and improving customer service and shopping experiences

Voice of the Industry | Online Payments | 29 Feb 2024

Rad Anandakumar, Practice Manager at AI Consulting Group, explores how AI can break down language barriers and enhance customer service and shopping experiences.

cross-border payments, ecommerce, customer experience, artificial intelligence, machine learning, marketplace, online payments, generative AI

Fraud is going mainstream: How merchants can stop it at the door

Voice of the Industry | Digital Identity, Security & Online Fraud | 16 Feb 2024

Ecommerce's evolution fuels rising fraud costs for merchants; Glenn Cobb from PayPal emphasizes the crucial balance between friction and fraud mitigation through industry collaboration and advanced solutions.

ecommerce, fraud management, online fraud, risk management

The emerging technologies driving payments in 2024 – HSBC`s insights

Voice of the Industry | Payments General | 30 Jan 2024

Phoebe Zhou, Head of Emerging Payments, Europe at HSBC, discusses how AI, DLT, and APIs are shaping the future of payments by improving efficiency, reducing costs, and fostering innovation for businesses and consumers.

payments , Open Banking, embedded payments, DLT

The impact of artificial intelligence and machine learning on the payments industry

Voice of the Industry | Online Payments | 03 Nov 2023

Tue To, Head of Advanced Payments and Fintech for North America at Edgar, Dunn & Company, elaborates on the impact of AI and ML on the payments industry.

payments , mobile payments, digital wallet, artificial intelligence, machine learning, banks, fintech, financial institutions, KYC, fraud detection, fraud prevention, risk management, customer experience

Merchant payments: how customer expectations and experiences will change by 2030

Voice of the Industry | Online Payments | 01 Nov 2023

Adam Caines, Associate for Sydney at Payments Consulting Network, elaborates on merchant payments and how customer expectations and experiences are expected to change by 2030.

payment methods, payments , ecommerce, customer experience, online payments, real-time payments, Augmented Reality

ChatGPT: an opportunity to transform banking operations and improve customer experience

Voice of the Industry | Online & Mobile Banking | 17 May 2023

Nicole Maitre, Senior Consultant, Be | Shaping the Future UK: ‘We see enormous potential for banks to use ChatGPT to improve their banking operations and service to customers.’

ChatGPT

How can banks help customers maintain financial health in an economic downturn?

Interviews | Online & Mobile Banking | 06 Dec 2022

Uday Akkaraju, CEO of BOND.AI and creator of The BOND Network, explains how banks can help customers lead financially healthy lives as they navigate the current crisis

fintech, banks, artificial intelligence

Global online commerce – 10 drivers of change

Voice of the Industry | Ecommerce | 16 Feb 2022

Ajit Sivadasan, President and Global Head of DTC at Lenovo, explores the global online commerce space and shares his view on the key drivers of change and why they are important

ecommerce, COVID-19, marketplace, retail, IOT, artificial intelligence, machine learning, customer experience

When digital transformation drives M&A activity: Identity verification meets compliant solutions

Voice of the Industry | Digital Identity, Security & Online Fraud | 04 Feb 2022

In the first part of the M&A overview, we pointed out some of the most important deals signed during 2021 in the fraud prevention and cybersecurity space. It is now time to have a look at the mergers and acquisitions that aimed to put in place  the technologies that support the fraud, risk, and compliance teams to detect and prevent fraud and financial crime 

merger, acquisition, merchants, digital identity, compliance, KYC, online authentication

CSI teams up with Revation Systems for LinkLive banking digital customer service

News | Online & Mobile Banking | 09 Sep 2020

Computer Services, a provider of end-to-end fintech and regtech solutions, has partnered with Revation Systems to offer community banks LinkLive Banking, a digital communications platform.

online banking, mobile banking, digital messaging, AI-powered chatbots, voice communications, COVID-19, Computer Services, fintech, regtech, Revation Systems, LinkLive

In the future, robots will rule the payments industry

Voice of the Industry | Expert Opinion | 15 Jun 2018

Ralf Ohlhausen, Business Development Director at PPRO, shows how Machine Learning and Artificial Intelligence will impact the payments and financial industry.

AI payments, ML in payments, AI in finance, KYC, Natural Language Processing, PPRO

Visa Canada and Finn AI collaborate to expand artificial intelligence banking

News | Online & Mobile Banking | 15 Jun 2018

Visa Canada and Finn AI has announced a collaboration to enable new functionalities in conversational banking chatbots and artificial intelligence (AI), powered by the Visa Developer Platform.

Visa Canada, Finn AI, artificial intelligence, banking

BMO rolls out AI powered chatbots as mobile banking rises

News | Online & Mobile Banking | 16 Mar 2018

BMO has announced its first steps towards AI powered customer service by launching chatbots that can field questions via Facebook Messenger and Twitter.

BMO, AI, chatbots, mobile banking, online banking, social media

GlobalData at Money20/20: AI to have a beneficial impact upon society

News | Online Payments | 25 Oct 2017

Daoud Fakhri, Prinicipal Retail Banking Analyst at GlobalData, held a conference during the Money 20/20 event that praised the benefits AI could bring to society. 

AI, ecommerce, Global Data, Money 20/20, online payments, artificial intelligence, Money 20/20 Las Vegas

MasterCard bot for banks will be first available on Facebook Messenger

News | Mobile Payments | 31 Oct 2016

MasterCard has announced its plans to launch artificial intelligence (AI) bots that allow consumers to transact, manage finances, and shop via messaging platforms.

MasterCard, bot, Facebook Messenger, artificial intelligence, Money20/20, MasterCard KAI, Kasisto, MasterPass, digital payment service, chatbots