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Found 19 results in 1 second.

Pega mixes AI into transaction disputes with Pega Smart Dispute

News | Digital Identity, Security & Online Fraud | 09 Oct 2023

US-based low-code platform provider Pegasystems has updated its Pega Smart Dispute solution to help retailers streamline chargeback processes.

artificial intelligence, digitalisation, chargebacks, friendly fraud, fraud prevention

Why chargeback data is the new gold

Interviews | Ecommerce | 20 Jul 2023

We interviewed Roenen Ben-Ami, co-founder and Chief Risk Officer of Justt, to find out more about the importance of chargeback data in mitigating friendly fraud and helping merchants access lost revenue.


chargebacks, ecommerce, ecommerce platform, EMVCo, refund, refund fraud, fraud management, fraud detection, online fraud, fraud prevention, merchant fraud, friendly fraud, 3-D Secure, credit card

A year of change: Updates on the fight against first-party misuse

Interviews | Digital Identity, Security & Online Fraud | 17 Feb 2023

The Paypers sat down with Úna Dillon, VP of Global Expansion & Advocacy for the MRC, to walk us through the progress being made on first-party misuse (FPM) and insight into what the future might hold for FPM. 

ecommerce, fraud detection, online fraud, first-party misuse, fraud prevention, identity fraud, ecommerce platform, merchant, chargebacks, payment fraud, friendly fraud

Vindicia, Chargebacks911 collaborate to thwart friendly fraud

News | Digital Identity, Security & Online Fraud | 20 Jul 2021

Chargebacks911 has announced that it has formed a strategic collaboration with Vindicia, a US-based subscription management platform, in a bid to thwart friendly fraud.

Chargebacks911, chargebacks, friendly fraud, fraud prevention

What merchants need to know about the latest chargeback scheme changes

Voice of the Industry | Online Payments | 13 Jul 2021

Recent changes to the chargeback rules from Visa and Mastercard mean that merchants and issuers need to adjust their approaches to chargeback management. In this Q&A, Craig McClure, Director of Relationship Management at Fi911 and Chargebacks911, outlines the main implications and what merchants can do to fight back against chargebacks

chargebacks, Chargebacks911, Visa, Mastercard, card scheme, fraud prevention

The chargeback knowledge gap: How issuers and merchants can collaborate

Voice of the Industry | Ecommerce | 10 Jun 2021

Craig McClure, Director of Relationship Management at Fi911 and Chargebacks911, explores what FIs can do to bridge the disconnect between merchants and themselves, and help them fight back against fraudulent chargebacks

Chargebacks911, Fi911, chargebacks, merchants, financial institutions, ecommerce

What is the relationship between chargebacks and SCA? It's complicated

Voice of the Industry | Digital Identity, Security & Online Fraud | 19 Mar 2021

Tracy Cray and Craig McClure from Fi911 share their insights into the state of chargebacks after the implementation of PSD2, detailing the changes brought about by SCA in a Q&A session

Friendly fraud and chargebacks are top issues for merchants, research finds

News | Digital Identity, Security & Online Fraud | 10 Feb 2020

Chargebacks911 and Card Not Present (CNP) have revealed research on the state of chargebacks and chargeback management in relation to CNP payments.

merchants, chargebacks, management, CNP payments, third party, Visa, fraud, friendly fraud, Chargebacks911, card not present

Merchants are struggling to manage chargebacks, but there are ways to take control

Voice of the Industry | Digital Identity, Security & Online Fraud | 26 Nov 2019

Monica Eaton-Cardone, the co-founder and COO of Chargebacks911, presents the state of chargebacks and chargeback management in relation to card-not-present payments.

Chargebacks911, merchants, VCR, CNP fraud

Kount to catch criminal and friendly fraud via new service

News | Digital Identity, Security & Online Fraud | 25 Nov 2019

Kount has announced it is launching the industry's first comprehensive service that protects digital companies against both criminal and friendly fraud.

Kount, criminal activities, friendly fraud, cyberattacks, chargebacks, Visa, merchants, hackers, consumer abuse, transactions , fraud

Survey shows VCR reduces chargebacks with 78%

News | Digital Identity, Security & Online Fraud | 01 Mar 2019

Chargeback Gurus has found that the Visa Claims Resolution (VCR) process is reducing chargeback claims, according to a survey of hundreds of merchants.

Chargeback Gurus, Visa Claims Resolution, chargeback, merchants, fraud prevention, ecommerce, whitepaper

Facebooks friendly fraud controversy shows growing need for standardization

Voice of the Industry | Expert Opinion | 07 Feb 2019

While Facebook is getting all of the blame for its alleged approach to fraud in games, it’s not that simple, Monica Eaton-Cardone from Chargebacks911 argues

friendly fraud, Facebook, chargebacks, expert opinion, Facebook, Monica Eaton-Cardone

Something old, something new and something to dispute: 2018 in review The Chargeback Company

Voice of the Industry | Expert Opinion | 05 Dec 2018

Monica Eaton-Cardone, co-founder and CIO of The Chargeback Company, looks at the significant developments in card payments during 2018 and the factors that will influence the sector over the next 12-24 months

Monica Eaton-Cardone, The Chargeback Company, card payments, chargeback, merchants, fraud, banks, card schemes

One in three merchants are unaware of Visa Claims Resolution, study finds

News | Digital Identity, Security & Online Fraud | 19 Nov 2018

A survey conducted by The Chargeback Company has revealed that one in three of the merchants were unaware of VCR.

VCR, Visa, chargebacks, merchants, The Chargeback Company, survey, payment dispute

Invisible payments: getting the balance right

Voice of the Industry | Expert Opinion | 04 Sep 2018

The Chargeback Company`s COO Monica Eaton-Cardone looks at the evolution of the payment industry and the likely impact of ‘invisible’ payments

The Chargeback Company, Monica Eaton-Cardone, invisible payments, contactless payment, merchants, VCR

Is Visa Claims Resolution (VCR) all it claims to be?

Voice of the Industry | Expert Opinion | 26 Jun 2018

Tracy Cray, Director of Card Scheme Compliance at The Chargeback Company, reviews the key elements of the new payment dispute process, Visa Claims Resolution

VCR, merchants, chargebacks, payment dispute, The Chargeback Company, Tracy Cray

There and (charge)back again: retaining revenue from travel payments

Voice of the Industry | Expert Opinion | 19 Jun 2018

Stefano Petrazzoli, Director of Travel Relations at The Chargeback Company, explores how modern customer behaviour has outgrown payment dispute systems in the travel industry

travel industry, chargeback, The Chargeback Company, Stefano Petrazzoli, payments disputes

Is the war on friendly fraud getting harder to win?

Voice of the Industry | Expert Opinion | 14 May 2018

In the short term, GDPR and PSD2 may create new opportunities for criminals to leverage for their own benefit. Julie Fergerson, Ethoca explains how.

Julie Fergerson, Ethoca, GDPR, PSD2, friendly fraud, chargeback, merchants, issuers, acquirers, ecommerce, fraud prevention

Credit card chargebacks register boost, become a growing concern

News | Digital Identity, Security & Online Fraud | 01 Jun 2015

Credit card chargebacks have become a growing concern for many online merchants, a recent research reveals.

chargebacks, friendly fraud, online retailers, refunds, returns, online security, credit card, Chargebacks911