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Found 6 results in 640 milliseconds.

J.D. Power's study looks at the effects merchant services have on businesses

News | Ecommerce | 10 Mar 2023

J.D. Power has released its ‘2023 US Merchant Services Satisfaction Study,’ which showcases the relationship small businesses have with their merchant services.

study, merchants, ecommerce, COVID-19, inflation, SMEs

The importance of building a veracious understanding of the customers you work with

Voice of the Industry | Digital Identity, Security & Online Fraud | 04 Jun 2021

Justin Fitzpatrick of DueDil explains how the application processes can help reveal the nature of a business, its risk profile, and potential for growth

DueDil, COVID-19, financial services, banks, financial institutions, customer experience, digital onboarding, regulation, KYB, SMEs

Credit card satisfaction falling by 10 point amid the pandemic

News | Cards | 21 Aug 2020

J.D. Power has released the 2020 US Credit Card Satisfaction Study.

US, credit cards, cards, J.D.Power, 2020 US Credit Card Satisfaction Study

Bank and credit card provider investments in digital tools to pay off

News | Payments General | 11 Jun 2020

Bank and credit card provider investments in digital offerings has led to overall customer satisfaction, according to J.D. Power.

banking apps, credit card, mobile apps, digitalisation, banking, retail bank, study

Retail banks face customer dissatisfaction because of digital-only engagement shift

News | Online & Mobile Banking | 05 May 2020

US-based data analytics and consumer intelligence company J.D Power has released a study showing how the COVID-19 pandemic affects retail banking customers’ satisfaction.

retail banking, digital banking, JD Power, COVID19, pandemic, customer satisfaction, branch service, digital service, personal banking, customer experience, mobile banking, online banking, big banks, midsize banks, regional banks, big 62 banks, Zelle, Apple Pay, PayPal, Venmo

J.D. Power survey: convenience and security important for mobile bank users

News | Online & Mobile Banking | 16 Jun 2017

A J.D. Power survey has revealed that ease of use is a key differentiator among mobile banking apps.

J.D. Power, survey, mobile banking, mobile banking apps