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Ecommerce returns: how can merchants improve customer experience while still reducing costs?

Voice of the Industry | Ecommerce | 06 Jul 2022

Gonçalo Caraslindas, Senior Payments Consultant at PSE Consulting, provides valuable pointers on ecommerce returns and how merchants can improve customer experience while also reducing costs.

 

PSE Consulting, ecommerce, refund, merchants, customer experience, retail, payment methods

Sustainability, social impact, and the supply chain – how to align purpose with growth

Interviews | Ecommerce | 11 May 2022

We sat down with Laura Burbedge, Online Director at Waitrose & Partners, to learn more about the organisation's new purpose and the highlights of her forthcoming speaker session at IRX

ecommerce, sustainability , retail, omnichannel

Waitrose and Deliveroo launch 10 minute delivery service

News | Ecommerce | 14 Feb 2022

Waitrose has partnered with Deliveroo to benefit from rapid food delivery to its customers.

ecommerce, delivery, partnership, product launch, retail

Agility, disruption, and the right D2C approach – Gymshark's journey to becoming a unicorn startup

Voice of the Industry | Ecommerce | 07 Oct 2021

Steve Hewitt, executive chair at the UK-based retailer Gymshark and keynote speaker at IRX, elaborates on Gymshark’s journey from being an entrepreneurial startup to securing the ‘unicorn’ status


direct to consumer, retail, Unicorn, startup

Singapore Airlines rolls out live inflight online store

News | Ecommerce | 24 Jun 2021

Singapore Airlines has created an online store under its KrisShop brand featuring more than 4000 items.

product launch, ecommerce, online shopping

Klarna, Flybuys partner to offer Australians enhanced loyalty rewards

News | Online Payments | 13 Apr 2021

Klarna has partnered with loyalty programme Flybuys to allow customers to earn reward points for every AUD repaid through through the BNPL platform.

Klarna, partnership, BNPL, loyalty programme

Loylogic launches Dezerved, an online marketplace that connects consumers with exclusive luxury offers

News | Ecommerce | 17 Mar 2021

Loylogic has launched Dezerved, a new online marketplace that aims to connect loyalty programmes and closed communities with exclusive offers from luxury consumer brands.

product launch, marketplace, loyalty programme, online shopping, ecommerce

Farfetch rolls out flagship on Tmall Luxury Pavilion

News | Ecommerce | 09 Mar 2021

High-end fashion retail platform Farfetch has rolled out a digital flagship store on Alibaba-owned Tmall Luxury Pavilion.

Tmall, ecommerce, online shopping

How to craft an ecommerce strategy for the post-COVID boom

Voice of the Industry | Ecommerce | 01 Oct 2020

James Booth of PPRO shares the company’s latest findings and learnings on the most prolific ecommerce segments and trends to be considered post-pandemic

James Booth, PPRO, ecommerce, ecommerce strategy, ecommerce trends, worls, electronic payment processing, COVID-19, social distancing, online shopping, merchants, delivery time, payment method, Europe, UK, France, Spain, Belgium, Italy, Switzerland, Netherlands, Germany, cart abandonment, global transaction engine

Myer rolls out click-and-collect partnership with Amazon Australia

News | Ecommerce | 03 Sep 2020

Myer has announced that starting from 9 September 2020, Australians will be able to pick up their Amazon packages at selected Myer stores around the country.

Myer, Australia, pick up, Amazon, click-and-collect, checkout, Amazon Hub

Instagram launches QR codes for businesses globally to increase contactless interaction

News | Ecommerce | 24 Aug 2020

Instagram has launched QR codes globally, allowing retailers and other physical businesses to enable consumers engage with them in a contactless manner.

Instagram, QR codes, retailers, contactless, coronavirus, online shopping

Lidl rolls out Lidl Plus app in the UK to strengthen customer loyalty

News | Ecommerce | 14 Aug 2020

Supermarket company Lidl has launched its loyalty app, called Lidl Plus, in the UK to enable shoppers to benefit from personalised rewards and offers.

Lidl, launch, loyalty app, Lidl Plus, UK, personalised offers, shopping behaviours, geolocation, coupons, digital loyalty card, digital card

Amazon launches free Amazon Fresh offering for its Prime members in the UK

News | Ecommerce | 29 Jul 2020

Amazon has announced offering its Amazon Fresh grocery delivery service for free to Prime members, starting in London and the South East.

Amazon, Amazon Fresh, grocery delivery service, Amazon Prime, London, Booths, Whole Foods Market, PEPSI, Danone, Gail’s Artisan, C. Lidgate, Paxton & Whitfield

How is the COVID-19 pandemic impacting Strong Customer Authentication preparations in 2020?

Voice of the Industry | Ecommerce | 17 Jun 2020

Colm O’Monachain, J.P. Morgan Wholesale Payments: Online merchants have seen their businesses turned upside down as they battle through a global pandemic. Nevertheless, the European payments industry is still required to bring SCA onboard in the coming year.2

Colm O’Monachain, J.P. Morgan Wholesale Payments, ecommerce, expert opinion, COVID-19, Strong Customer Authentication, payments , merchants

Starbucks shifts to mobile ordering as it reimagines stores post-coronavirus

News | Ecommerce | 11 Jun 2020

US-based multinational chain of coffeehouses Starbucks has shifted its efforts on developing its ‘pick up’ concept stores, as it reimagines them post-COVID-19.

Starbucks, US, mobile ordering, China, in-app payments, pay-by-face, pick up stores, COVID-19

Afterpay to provide funds for Thread Together's sustainable services

News | Ecommerce | 25 May 2020

Australia-based financial technology company Afterpay has partnered with Thread Together organisation, to help fund its sustainable services.

Afterpay, Thread Together, Australia, ecommerce, donations, payments

Ikea to reopen 19 shops in the UK on 1 June

News | Ecommerce | 25 May 2020

Internet Retailing has reported that Ikea is to reopen 19 of its larger stores in England and Northern Ireland on 1 June, after putting social distancing measures and click and collect services in place.

IKEA, UK, Northern Ireland, England, retailer, shopping, click and collect, government, cards, contactless payments

Tesco unveils its first cashless store in UK

News | Ecommerce | 27 Feb 2020

UK-based retailer Tesco has opened its first cashless store in the country, following Amazon’s opening its checkout-less full-sized grocery store. 

Tesco, cashless store, UK, retail, payments , contactless cards, debit cards, credit cards

Click-and-collect service launched by Priceline Pharmacy for Christmas period

News | Ecommerce | 02 Dec 2019

Priceline Pharmacy has announced the launch of click-and-collect in selected Victorian stores, with the service being gradually deployed across the entire network from early December.

Priceline, launch, click-and-collect, Christmas, ecommerce, shopping, only payments, online products

The way forward to making payments a success in the digital economy

Voice of the Industry | Expert Opinion | 07 Feb 2019

The Paypers interviewed Neil Caldwell from CyberSource in order to detail upon the way to make payments a success in digital economy

Neil Caldwell, Cybersource, payments , digital transactions, merchants, contactless payments, tokenization, fraud, data breaches