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Report

The Future of Competitive Advantage in Banking & Payments

Report, published: April 2025

Across 12 insights, get instant visibility on how your strategy and pain points compare with your peers in banking and payments. How do you measure up in meeting customer expectations and in your digital payments modernisation strategy? 

Additionally, get insights and commentary from Zanders, EBA CLEARING, Visa, Thunes, Datos Insights, Swift, Payments Canada, PayUK, HSBC, Open Banking Expo, Datos Insights, Thunes, Banque Cantonale de Genève, and industry expert Mike Chambers from Payments:Unpacked.


Now in its fourth year, this report is built on a peer-based, real-time comparison benchmarking survey to see how executives and their companies are meeting customer expectations and progressing towards achieving their digital payments transformation strategy. Topics covered include real-time/instant payments, cross-border payments, ISO 20022 messaging, transitioning from on-premise to SaaS, compliance and regulation, cash positioning and fraud monitoring, and payments verification.

Key Statistics: 
  • 40% of financial institutions globally say their key pain point and limitation with their current payments infrastructure is legacy systems being an obstacle to keeping pace with industry changes and regulations in a speedy and efficient way
  • 44% of financial institutions globally said that SaaS would help to improve their operational efficiency for scalability, 41% end-to-end operational efficiency, and 39% ‘speed to market’
  • 40% of financial institutions globally said mitigating payment fraud risk, 32% jointly chose adopting new payment rails such as real-time payments, and hitting compliance and regulatory deadlines were their top product roadmap priorities over the next 12 months 
  • 52% of financial institutions globally said their top priority to meet corporate customer expectations over the next 12 months was ensuring business services (E.g., online banking, Host2Host) are accessible, efficient, reliable, and secure 
  • 52% say ensuring business services (E.g., online banking, Host2Host) are accessible, efficient, reliable, and secure is their top priority to meet customer expectations
  • 7% of financial institutions globally think that remaining compliant with industry mandates won’t be a problem over the next 12 months, with 85% saying it will be very or significantly hard, 
  • 66% think that having access to functionality to gain full cash visibility and real-time balance is most essential for cash positioning and reporting 
  • 48% agree that the main benefits of ISO 20022 Native will be improved transparency and better fraud monitoring and management, with 33% choosing the ability to leverage structured/enhanced data
  • 15% said that the greatest pain point when sending cross-border payments was slow or unknown speed of arrival
  • 30% rank legacy infrastructure as the most significant barrier to the adoption of real-time/instant payments

Why This Report is Worth Reading

Banks and financial institutions need to take advantage of the opportunity to compare their strategic priorities, product roadmaps, and plans for future innovation with their peers. In the process, they can discover the technology trends the industry is prioritizing and align with themes.

This report will help you gauge if your financial institution is on track to maximise on the changes impacting the payments ecosystem and accelerate your digital payments transformation strategy today – that is where true competitive advantage can be leveraged.

Download report

Specifications

Research Type Overview
Published 02 Apr 2025
Pages 20
Geographic Scope    World
Editions Payments General
Companies Bottomline



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