Yorkshire Water Gets in the Flow of Customer Communications with DOC1

DOC1 manages every aspect of a companys critical business documents, from data acquisition and content creation through multi-channel delivery, archiving and web-based customer care. Yorkshire Water, a part of the Kelda Group, is one of the worlds ten largest providers of water and sewage services, providing quality services to approximately 4.7 million people and 140,000 businesses a day. As part of its vision to be known as the best water company in the UK, Yorkshire Water has made it a priority to handle customer issues and inquiries promptly and efficiently. The company was recently awarded the prestigious Charter Mark for excellence in the provision of customer service. The implementation of DOC1 is a component of Yorkshires ongoing billing re-engineering project, which entails replacing the old billing system with a dynamic adaptable system that can provide enhanced customer services. DOC1 enables Yorkshire Water to create customer-focused bills that are easy to understand and contain relevant, personalized marketing messages. DOC1 generates output for high-volume and on-demand printing as well as PDF, HTML and XML for on-line presentment. Yorkshire Water engaged DOC1s professional services organization to provide a rapid, seamless deployment and integration of DOC1 with existing business processes.