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Siebel Systems Ships Siebel 7.7

Wednesday 21 April 2004 16:50 CET | News

Siebel Systems has released Siebel 7.7, the new release significantly enhances the companys industry-specific CRM solution sets with new and improved functionality, business processes, integration applications, and robust analytics. Siebel 7.7 further reduces the total cost of ownership (TCO) for Siebel deployments through substantial improvements to the underlying technology and architecture. Since its release in November 2001, the Siebel 7 product family has been adopted by 2,800 Siebel customers. With the Siebel 7.7 release, the Siebel 7 family encompasses 23 industry-specific applications that incorporate best practices in sales, marketing, and service, all built on a single standards-based architecture. In total, Siebel 7.7 comprises more than 70 solution sets and 490 discrete applications. Support for Web Services and the standards-based Universal Application Network integration architecture round out the solution sets and enable rapid, low-cost integration with other business-critical systems such as ERP, human resources, custom, and legacy applications. Siebels industry solution sets are complete, end-to-end solutions with industry-specific functionality and best practices delivered out of the box. These solution sets enable organizations to establish an enterprise-wide view of their customers across all lines of business, geographies, and communication channels. Comprehensive functionality minimizes the need for customization, enabling organizations to achieve rapid deployment and solve industry-specific problems in a cost-effective manner. With Siebel 7.7, all 23 industry-specific applications and more than 70 solution sets are shipping simultaneously with new and enhanced industry-specific CRM, analytics, and integration applications to address individual market requirements. Siebel 7.7 provides the following enhanced industry solutions: -- Siebel Automotive -- Enables vehicle manufacturers, captive finance organizations, and dealers to collaborate throughout the customer life cycle. New and enhanced functionality in Siebel Automotive 7.7 includes Dealer Showroom Management, Dealer Marketing, Lease End-of-Term Management, Account Management, and Servicing support. -- Siebel Communications and Media -- Enables local, long distance, cable, satellite, wireless, Internet, and media organizations to maximize customer service effectiveness, streamline sales operations, improve collaboration across the demand chain, increase marketing effectiveness, and improve the customer buying experience. New and enhanced functionality in Siebel Communications and Media 7.7 includes ATM, Frame Relay, and Network Ordering, Create and Validate Voice or Data Order, Dispatch Unscheduled Activities, Resolve Bill Inquiry, and Manage Current Subscription Account support. -- Siebel Consumer Goods -- Enables brand owners to increase the effectiveness of trade marketing, decrease customer service costs, enhance collaboration with partners and customers, and maximize consumer demand and loyalty. New and enhanced functionality in Siebel Consumer Goods 7.7 includes Sales Volume Planning, Trade Promotions, Retail Execution, and Handheld support. -- Siebel Energy, Oil & Gas, and Chemicals -- Enables utility, chemical, and oil and gas companies to integrate customer care processes, increase marketing effectiveness, enhance the efficiency and effectiveness of field service operations, and rapidly respond to changing market conditions through more flexible pricing and contract management. New and enhanced functionality in Siebel Energy 7.7 includes Billing Integration, One Contact Service Resolution, Oil Field Service, Pricing, and Contract Management support. -- Siebel Financial Services -- Enables institutional finance, retail banking, insurance, and healthcare organizations to maximize customer profitability, improve customer satisfaction and retention, and streamline the account and credit origination processes to lower operating costs. New and enhanced functionality in Siebel Finance 7.7 includes Solutions for Branch Transformation, Customer Relationship Console, Business Services for Applications and Service Management, Asset Financing, Targeted Call List Management, and Common Tasks Launchpad for Prebuilt Member Services Processes support.

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Categories: Payments & Commerce | Payments General
Countries: World
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