PSCU Financial Services Selects qbt s MultiPoint Integrator

Monday 18 April 2005 14:38 CET | News

PSCU Financial Services has licensed qbt’s MultiPoint Integrator to connect PSCU Financial Services’ contact center solution with various core systems.

PSCU Financial Services is the nation’s largest Credit Union Service Organization (CUSO), serving more than 500 member-owner credit unions. Its contact center, servicing in excess of 10 million inquiries annually, provides member service on a 24X7, after hours, and overflow basis. MultiPoint Integrator, which will run in the company’s facilities in Florida and Arizona, enables the contact center to broaden its product offering to include servicing other credit union products. Using MultiPoint Integrator, PSCU Financial Services will market CUAlways, a complete contact center-based member services support program available 24 by 7 to supplement or even replace the credit union’s existing member support capabilities. With MultiPoint Integrator PSCU Financial Services will gain real-time access to member data, including account balances and history, transfers, stop payments on checks, and other transactions. This architecture will enable PSCU Financial Services to expand it offering of world-class, personalized service to every member.

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Categories: Payments & Commerce | Payments General
Countries: World
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