Payless ShoeSource To Outsource Its Web Infrastructure And Online Storefront To Accenture

Friday 7 May 2004 10:42 CET | News

Accenture has signed an agreement to help Payless ShoeSource design and launch a new customer-facing retail Web site and transition its Internet infrastructure to a Microsoft platform.

Under the agreement, Accenture will design, build and manage the retailers new Web site, including taking over responsibility for hosting the site and providing applications management support. To develop the site, Accenture will use its Interactive Retail Services, a reusable technology asset built on parts of Microsofts Windows Server System to provide retailers and branded manufacturers with hosted Internet services. The new Microsoft architecture allows Payless to more easily make changes to their online storefront, ultimately enhancing their ability to respond to trends and more quickly and easily update price and product information. The new architectures flexibility will also improve the retailers back-end reporting and customer relationship management capabilities. Payless will maintain control over its brand, merchandising, product assortment, pricing and promotions, fulfillment and customer service. Through the agreement Payless hopes to increase online channel sales by 15-20 percent annually and significantly improve the conversion rate for people visiting the site. Moreover, a recent Accenture survey with 107 retail executives found that a majority credit outsourcing with increasing their control over capabilities such as: planning, reliability of information, delivery of business outcomes, increased revenue, and improved variability of costs.

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Categories: Payments & Commerce | Payments General
Countries: World
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