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Parature Announces Professional and Enterprise Support Software Editions

Wednesday 2 February 2005 16:50 CET | News

Parature, the leading provider of award winning on demand customer support software, have announced the immediate availability of the Professional and Enterprise Support Software Editions. Reflecting on how our clients do business, we studied usage of particular modules and saw a trend when related to the size of the support team utilizing the tool. As such, we designed our solution into two packages that would best meet the demands of both large and small support teams, noted Duke Chung, CEO of Parature.

Professional Edition, best suited for a support team of 1-4 representatives, provides support teams with Paratures robust and customizable support portal, a robust knowledge base, ticketing system, download capabilities, reporting functionalities, a contact management tool and an activity scheduler that are all integrated into one solution. In addition to these easy to use features, we have automated the deployment process so that clients can effortlessly set up their own solution, and be up and running in a matter of minutes at no additional cost, noted Karolyn Abram, Vice President of Services. Enterprise Edition, best suited for a support team of 5 or more representatives, combines the features of the Professional Edition with the additional tools necessary to address the multiple facets of supporting a large end user base. The additional fully integrated and easy to use features includes an asset management system, real-time chat and monitoring applications, survey tool, product catalog and online discussion boards. The Enterprise Edition fully meets all the demands of providing a large end user base the multiple levels of support, noted Chung. In addition to the full features offered in the Enterprise edition, Paratures professional services team works alongside the client to customize their Parature support solution to meet their unique requirements to have them fully up and running in 3-4 weeks. To keep pricing simple, we are offering each edition at $1,500 per user, per year. We tested this new model out over the last quarter, and have found a huge reception and great success, noted Chung. Along with this announcement, for the first time we are giving prospective clients the ability to test out our software for 30 days free. During this 30 day preview, they will have the ability to enjoy all of the aspects of the Professional Edition, and experience the ease of use and robust nature clients like HP and Office Depot enjoy, noted Chung. This is the first of many announcements that we will be making this year that will have a high impact on our growth, stated Chung. In the next few months we will be announcing Parature 6, which will be extending our technology to offer many new customization and integration tools that will further separate us from our competition, solidifying Parature as the market leader in the support industry.


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Categories: Payments & Commerce | Payments General
Countries: World
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Payments & Commerce