OneConnect Selects Sigma OmniCare

Tuesday 21 September 2004 15:14 CET | News

OneConnect has selected Sigma OmniCare to manage its customer care and billing functions.

OneConnect offers business customers carrier-class communications solutions via an easy-to-use, hosted multimedia service using Nortel Networks Multimedia Communication Server (MCS) 5200. The company provides businesses with IP voice, video, call management, collaboration, unified messaging and conferencing services in a single, converged solution. OneConnect has already launched commercial service in the Greater Toronto Area. Like all service providers, OneConnect requires a customer care and billing system to create customer profiles, coordinate orders, generate bills, process payments, and handle trouble calls. The system must be robust enough to sustain the mission-critical flow of customer requests in its call center, while reliably tracking the service usage and revenue streams from its clients for accurate billing. The system must also be flexible enough to accommodate complex IP-based services and innovative rating plans. After a comprehensive review of vendor solutions, OneConnect selected Sigma Software, which has been building IT solutions for the telecom industry since 1994.

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Categories: Payments & Commerce | Payments General
Countries: World
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Payments & Commerce