Metris Deploys New e-Billing and Customer Self-Service Solutions for Its Consumer Cardholders

The application provides complete online billing, payment, self-service, personalized alerts, spend analysis, and case management capabilities for all of Metris consumer cardholders. Metris issues credit cards and other financial services products throughout the United States via Direct Merchants Credit Card Bank, N.A. The Siebel solution revamps AccountCentral(R), Metris online account management service, and enables the company to meet increasing customer demand for online self-service while also providing a more centralized view of its customers service needs. The application, which is being managed and hosted by Siebel, provides significant new online self-service features for customers that improve service levels while also dramatically reducing expenses for customer care, billing, and payment-related operations. Siebel Self-Service for Card Issuers Siebel Self-Service for Card Issuers offers comprehensive online self-service, e-billing, spending analysis, and case management capabilities, including electronic statement delivery and paper suppression; multiple years of statement archiving; recurring, scheduled, and one-time e-payments; instant enrollment and immediate online access to account information; secure messaging for customer communications; natural language search for both transactional and informational queries; personalized alerts for security and fraud prevention; and comprehensive user reports and analytics. Online spending analysis tools put end customers in control by helping them better understand what they are purchasing and how they are using their credit card. Siebel Self-Service and eBilling Solutions Siebel Self-Service and eBilling solutions improve the quality of customer care, reduce support costs, and deepen relationships with business and consumer customers. The solutions enable end customers to manage their accounts, research offerings, buy products and services, review bills and statements, initiate and track payments, and resolve issues online from a single starting point at a companys Web site. These Siebel solutions are used by some of the worlds leading companies across a variety of industries, including financial services, energy, healthcare, insurance, retail, and telecommunications.