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LogicaCMG to Drive Global Business Change Programme for City & Guilds

Wednesday 10 December 2003 09:13 CET | News

UKs City & Guilds, will launch in the New Year the first Phase of a business change programme, undertaken in partnership with LogicaCMG.The programme will result in a set of common working processes across the organisation that will enable all City & Guilds products to be viewed and ordered from the Internet. This front office capability will be integrated with new order fulfilment and product maintenance processes allowing, for the first time, all course information to be accessed from a single location. To support the programme, an integrated business support tool, named SOLAR (Single Online System for Information Access and Retrieval), is being developed by LogicaCMG, based upon the Campus Management, CRM and other modules from SAP. Once fully deployed, the tool will deliver a speedy, easy-to-use and self-service methods of accessing and retrieving information relating to all the City & Guilds Group products. The first Phase of the programme will provide an Internet based "Shop Window" accessible to more than 5,000 approved FE colleges and training providers in the UK, to over 3,000 overseas centres and to staff within all eight of City & Guilds worldwide locations. LogicaCMG is providing a comprehensive training programme to enable City & Guilds own staff to teach their colleagues how to use the new system. When fully implemented, SOLAR will consolidate several existing information systems to deliver significant operational efficiencies and customer service benefits across the organisation. This will eliminate the costs associated with maintaining disparate legacy IT systems, as well as providing faster and more reliable processing of all customer orders and improved internal reporting.

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Categories: Payments & Commerce | Payments General
Countries: World
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Payments & Commerce