Financial Service Industry Standardize on Ultimus for Business Process Management Solutions

Skyrocketing costs related to customer care and increased consumer pressure for better service have created process automation challenges driving greater demand for BPM solutions in these ultra-competitive industries. Companies such as Banco de Chile, Banco Federal, Banco Uno, Mercantile, Credit Suisse, BankBoston de Panama, Aval Card, Bank Santiago, Global Bank, Denizbank and ZC Sterling have all deployed the Ultimus BPM Suite to streamline customer-facing processes, build competitive advantage, and dramatically reduce cost of service. While BPM is a natural fit for the forms, records and process-oriented financial services and banking industries, there is a particularly compelling need for BPM in the wake of continued industry consolidation. This consolidation has resulted in significant redundancy in service plans, billing processes and account status checks, and has significantly reduced visibility into all operations of these newly formed businesses. The result can confuse the customer and lead to increased customer churn. While many banks and credit card organizations have adopted innovative programs and initiatives to maintain positive customer relationships, customers no longer possess patience for slow response times, inoperable ATMs or dropped contact center inquires. As a result, these organizations must be prepared to evaluate and re-evaluate critical customer care processes. Global Bank of Panama, an Ultimus customer, has achieved great success through its use of the Ultimus BPM Suite. The organization needed to bring service offerings to market faster and increase overall customer satisfaction with an application that was easy to deploy. Global Bank used Ultimus to automate processes for consumer loans, credit card applications, Internet requests, and help-desk functions. The organization noticed an immediate improvement in human workflow and customer care as well as time and dollar savings.