USA Technologies has released a survey taken on businesses during the peak of the pandemic which showcased changes in behaviour and payment method.
USAT was able to get a close look at a few key trends that have emerged amongst consumers. Specifically, the survey data noted shifts in payment method and changes to products and services offered because of changing consumer demands. The data appears in a new infographic from USAT, which depicted the data analysed from 120,000 cashless terminals in order to compare the survey results against unattended retail terminal performance.
From the survey conducted in early May 2020, 66% of respondents reported seeing more than 50% of their revenue impacted during the peak of COVID-19, with 48% of total respondents identifying that they were located in a COVID-19 hot spot. During the month of April USAT 2020 observed the largest decline in average sales per machine.
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