Concord is transitioning its document development from a mainframe environment to a web-based system and plans to use Dialogue to handle the more than 1.9 million customer communications created annually. Concord selected Dialogue for its flexibility, ease of use and ability to meet time-to-market demands. Dialogue’s robust capabilities are making it possible for Concord to migrate applications from the mainframe with minimal development time, saving in training and labor expense. Concord also reports Dialogue has made it possible to easily outsource the production and delivery of its documents to a third-party service provider, eliminating the need for maintaining equipment and warehousing pre-printed inventory.
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