Bristol & West to Implement FINEOS Banking Solution

Thursday 18 March 2004 15:40 CET | News

UK-Based Bristol & West Financial Services is to implement FINEOS enterprise-wide Customer Relationship Management (CRM) and Business Process Automation product solution, FINEOS Banking Front Office. Bristol & West, part of Bank of Irelands UK Financial Services division, is deploying the recently released thin-client version 4.0 of the FINEOS Banking solution as part of a major project to manage and support all channels of customer sales. The FINEOS implementation is part of a major programme that Bristol & West is undertaking to support a range of strategic initiatives and is due to go live in May 2004. The FINEOS solution will be implemented across all of the banks distribution channels, including their branch network, contact centre, mobile sales force, and the Internet. With the FINEOS Banking Front Office solution in place, Bristol & West service personnel will have integrated sales lead management, distribution and service follow-up for all inbound and outbound customer engagements. Each instance of customer interaction will be recorded in a structured fashion, while additional campaign management functionality will enable the bank to identify customer needs and promote appropriate solutions across their 1.2 million strong customer base. Incorporating an integrated business process management engine, the FINEOS solution will help to intelligently trigger sales leads at the point of customer contact and route ensuing appointments and diary arrangements as appropriate. Other key benefits include more accurate and timely management information, better-satisfied customers and staff, and easier maintenance of best practices.

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Categories: Payments & Commerce | Payments General
Countries: World
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