As per the information detailed in the press release, the initial phase of the collaboration between ServiceNow and Visa is set to include the introduction of ServiceNow Disputes Management, Built with Visa, a single and connected dispute resolution solution for issuers. Considering that currently the process of managing disputes involves several systems and teams, many financial institutions leverage siloed solutions that are not fully integrated. The dysconnectivity present in this approach can create complexity, delay crediting and resolving disputes, potentially generate losses, and impact the customer experience.
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