The Full-Service Credit clients are those credit unions using CO-OP to fully outsource the processing of member credit transactions. Via the cardholder payment relief solutions, they will be enabled to adopt one or more plans to ease payment schedules for cardholders. Also, those clients acting on the opportunity by 10 April 2020 will be able to implement the cardholder payment relief solutions in time for the May statement cycle. The following solutions can be implemented by CO-OP on behalf its clients, allowing them to remain concentrated on their members’ needs:
Other cardholder settings that Full-Service Credit client credit unions can be put into action immediately on an individual cardholder basis, via CO-OP’s Springboard app – a simple-to-use application that gives credit unions real-time access to cardholder account information. The self-service actions credit unions can take to bring payment relief to cardholders include:
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