Posh and Glia partner to help TwinStar Credit Union with its member service

Wednesday 9 June 2021 12:45 CET | News

Posh Technologies has partnered with Glia, a provider of digital customer service, to help TwinStar Credit Union introduce a digital chat experience for its customers.

The credit union plans to leverage Posh’s chatbot on its website and mobile app to respond to member inquiries about branch hours, ATM locations, routing numbers, and others. When more difficult inquiries occur, Posh’s chatbot will transfer interactions to contact center representatives through Glia’s live chat.

Through leveraging Posh’s chatbot, TwinStar will be able to automate responding to member questions which will allow their contact center representatives to focus on other inquiries. In addition to responding to inquiries, TwinStar also plans to leverage Glia to help members complete transactional functions. 

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Keywords: partnership, product upgrade, ATM, digitalisation
Categories: Banking & Fintech | Online & Mobile Banking
Countries: United States
This article is part of category

Banking & Fintech