Omilia offers a customer care virtual assistant that uses machine learning to offer a more ‘human-like’ experience. It works on all platforms – phone, web chat, social networks, SMS, email, smart speakers, and apps – and integrates with existing customer support systems. The technology has also been adapted for 21 languages, including regional dialects and accents, as reported by techcrunch.com.
The Omilia team aimed to build a system that was as close to speaking to a human as possible. The resulting product combines several technologies into a single omnichannel conversational platform called DiaManT. In addition, Omilia’s platform features ‘deepVB technology’, which uses voice biometrics to verify callers.
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