Omilia secures USD 20 mln funding for customer support AI

Tuesday 5 May 2020 13:59 CET | News

Greece-based tech company Omilia has raised USD 20 million in funding round for its conversational AI for customer support.

Omilia offers a customer care virtual assistant that uses machine learning to offer a more ‘human-like’ experience. It works on all platforms – phone, web chat, social networks, SMS, email, smart speakers, and apps – and integrates with existing customer support systems. The technology has also been adapted for 21 languages, including regional dialects and accents, as reported by

The Omilia team aimed to build a system that was as close to speaking to a human as possible. The resulting product combines several technologies into a single omnichannel conversational platform called DiaManT. In addition, Omilia’s platform features ‘deepVB technology’, which uses voice biometrics to verify callers. 

Omilia’s typical customer could be any company providing front-facing customer care, such as banks, insurance providers, telecoms, healthcare, and travel companies.

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Keywords: Omilia, conversational AI, customer support, customer care, DiaManT, deepVB technology, voice biometrics, biometrics
Categories: Banking & Fintech
Countries: Greece
This article is part of category

Banking & Fintech

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