The Web site was listed as among the top 10 overall sites in the rankings. The bank was also ranked fifth for Privacy and Security in the December 2004 rankings. The banks Personal Internet Banking and Free Bill Pay service combines ease, convenience and the flexibility to bank online when and where you want, the research agency stated. HSBC is one of the only financial services companies to offer a secondary, Security Key for online bill payments. The Security Key, entered using a mouse and a mini-keyboard displayed on the screen, is in addition to a customers Internet Banking Customer ID and Password and helps prevent passwords being stolen by keylogging software, hackers or viruses. HSBC guarantee s the safety and security of Personal Internet Banking and online bill pay with $0 liability for unauthorized use. Watchfire GomezPro scored the top financial institutions based on categories including functionality, ease of use, privacy and security, quality and availability, ability to open and check accounts, transaction capability, service and educational and planning information.
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