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Berkshire Bank Selects Open Solutions Core Processing Suite

Monday 10 January 2005 22:49 CET | News

Berkshire Bank has selected Open Solutions The Complete Banking Solution (TCBS), to address its enterprise wide data processing needs.

With $1.3 billion in assets and more than 91,000 accounts, the bank chose to migrate to the Open Solutions technology after its incumbent data processor, EastPoint Technologies, was acquired by Open Solutions. Berkshire management viewed Open Solutions technology as a flexible and comprehensive tool to exploit the banks competitive advantage in its ever broadening marketplace. In addition to the TCBS core data processing platform, Berkshire Bank also selected Open Solutions Asset/Liability Management and Financial Planning products, as well as the Accounts Payable and General Ledger suite, Interactive Voice Response, Safe Deposit Box and the cView (CRM/business intelligence) applications. Open Solutions uses relational database technology and has designed a solution that helps financial institutions improve customer relations. Open Solutions comprehensive suite of products and services was developed to enable financial institutions to retrieve detailed customer information and gain a complete picture of each customer and the relationships they have with the institution. Moreover, Berkshire Banks customers will benefit from seeing one up-to-the-minute balance, whether they access account information via the Web, ATM, telephone or a branch teller. Open Solutions ability to integrate retail delivery, real-time transactional processing and Customer Relationship Management (CRM) were key points in Berkshires decision to migrate to TCBS.


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Categories: Banking & Fintech | Online & Mobile Banking
Countries: World
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