Through this partnership, Glia customers can now implement pre-trained Virtual Financial Assistants (VFAs) using Abe.ai’s proprietary technology and deploy them on Glia’s front-end, embedded in mobile and online banking channels.
Abe.ai VFAs can be directed with touch points by Glia’s AI Management Platform as consumers are guided through a digital experience. Abe.ai’s customers can now integrate a set of agent tools into the contact centre to best route conversations when customers and members prefer to speak with a live agent.
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