S1 First to Deliver Branch and Internet Channel Integration on a Single Platform

Saturday 22 November 2003 16:24 CET | News

S1 Corporation is the first company to deliver integration of branch and Internet customer data on a single platform with the availability of the S1 Branch Banking Solutions 2.0.

Built upon the S1 Enterprise Platform, a single J2EE-based, open architecture, the integration of the S1 Branch Banking applications are an important element in the Companys strategy to deliver multi-channel integration. This release furthers enables financial services providers to gain one view of customers across their enterprises, critical to more fully understanding their needs and building lasting, profitable relationships. Prior to the introduction of the S1 Enterprise in 2001, financial institutions operating in point-to-point technical environments could not achieve a single view of customer data. This latest release takes the Enterprise vision another step by allowing for the sharing of customer information between S1s Branch Banking applications and Internet applications through the S1 Core Data Model. S1s Branch Banking solutions include S1 Teller, S1 Banking Call Center, S1 Sales and Service Platform and S1 Analytics. S1s Internet banking solutions include S1 Personal Banking, S1 Business Banking and S1 Corporate Banking. The S1 Core Data Model gives banks a consolidated view of their customers financial interactions and transactions. Since the Core Data Model is an integral component of the S1 Enterprise Platform, the customer information can be accessed by all applications regardless of the channel. For example, when a customer comes into a branch or calls a contact center, the teller or customer service representative (CSR) can pull up the interaction history that the customer has had with the institution. The teller or CSR may see that the customer queried the system about the status of a deposit using the IVR, called his agent to inquire about auto insurance rate quotes, or visited another branch location the day before to ask about loan rates. This empowers the teller or CSR to leverage customer information in order to provide more personalized service and cross-sell additional services that are most relevant to each customer.

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Categories: Banking & Fintech | Online & Mobile Banking
Countries: World
This article is part of category

Banking & Fintech