Independent Research Firm Ranks Sterling Commerce Excellent in Performance and Customer Satisfaction

The survey, administered by Specifics Inc., an independent national research and consulting organization serving the IT services and software industries, revealed the majority of customers found Sterling Commerces solutions and customer support to be exceptional, and agreed the company continues to improve year after year. Specifics conducted in-depth telephone interviews with a random sample of nearly 500 Sterling Commerce customers in North America. Where appropriate, findings were contrasted with more than 35 comparable organizations in the Specifics database. The favorable survey findings come on the heels of a September 2003 announcement that the Sterling Commerce customer support organization achieved the Support Center Practices (SCP) Certification for the delivery of world-class customer support. The Specifics survey uncovered very high rankings in critical areas such as solution functionality, performance and quality as well as customer support staff professionalism and technical and product knowledge. Overall, 96.5 percent said they were satisfied with Sterling Commerces technical support. Nearly 90 percent of the respondents said they would consider purchasing from Sterling Commerce again and recommend Sterling Commerce to a colleague.