Currently, more than 90,000 account holders use their mobile device to access self-service channels to execute financial transactions. With this enhancement, HSBC Brazil integrates access to internet banking, mobile services, contact center, ATMs and e-commerce.
By further integrating DIGIPASS for Mobile, HSBC offers its customers a way to secure their online transactions. The customer downloads the DIGIPASS for Mobile app on his mobile device to generate one-time passwords (OTPs). Every time he logs on, a unique dynamic password is created that, as a consequence, can only be used once.
HSBC Brazil customers that download the DIGIPASS for Mobile app can withdraw money at an ATM without the use of their bank card, but by only using their mobile phones and the OTP password. Moreover, customers can call the HSBC Contact Center by clicking an application button. Automatically, this application verifies the clients credentials, makes the phone call and executes the security procedures (identification and password verification) without human interaction. After verification, the client can execute financial operations directly.
VASCOs technology also offers synchronization between server and platform time considering daylight savings time. This means that DIGIPASS for Mobile remains operational, even when the customer travels to different time zones.
In recent news, HSBC Bermuda has revealed plans to introduce a security software that will protect customers against phishing and other online scams.
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