Chordiant Announces Strategic Agreement With ISBAN

Friday 23 April 2004 10:28 CET | News

Chordiant Software has entered into an agreement to deliver a branch banking teller application with Spanish ISBAN, the technology company of Banesto and Santander Bank group.

The agreement with the technology company ISBAN enables Chordiant to expand its retail banking solutions to include Chordiant Teller, providing a new consolidated, desktop application to meet the needs of contemporary branch banking. The Chordiant Teller application will complement the Chordiant multi-channel solution for leading retail banking institutions. This new offering is important in positioning Chordiant for the next growth opportunity in retail banking, where branch infrastructure renewal and addressing the teller desktop are critical to providing a complete branch marketing and servicing solution. Chordiant Teller is a complete teller solution with over 100 operations and functions that include: branch administration, teller administration, cash and non-cash transactions, cash draw management, foreign exchange including EURO compliance, electronic journaling, transaction management, settlement activity and support for teller peripheral devices. Chordiant adds value to the traditional teller desktop solution by providing new and significant capabilities to enable the multi-channel bank and to increase branch productivity and levels of servicing. The Chordiant Teller desktop will provide a comprehensive view of the customer relationship, customer case history including all channels of interaction, relevant marketing offers as well as full access to transactional servicing processes. The Chordiant Teller application is deployed as an integrated channel with Chordiants Straight-Through Service Processing solution, Chordiants business process management system. It is configured to run as a single J2EE system in a single application server or configured across multiple application servers, delivering a truly scalable and high performance multi-channel retail banking solution. Chordiant Teller not only executes from an application server, but also utilizes a single object model, a single set of enterprise business services, as well as single case history and work management services. Chordiant Teller complements a number of existing offerings for retail branch banking which include Chordiant Retail Channel, Chordiant Marketing, and Chordiant Contact Center, in addition to Chordiant Straight-Through Service Processing. These solutions offer a complete retail bank solution running native on industry standard IBM Websphere and BEA Weblogic J2EE platforms. The benefits relative to competitive offerings are lower operational costs, with the ability to centrally control the management and operations of branch systems as part of the banks multi-channel network. A further significant benefit is the adaptability and flexibility offered by these new services based solutions, which can be quickly, easily and cost effectively modified to support ongoing business change. For organizations that are transforming the traditional role of the teller, Chordiant provides a customer centric approach to service and transaction delivery in a solution that seamlessly enables a single view of customer with value indicators, marketing offers, selling processes, case management and work management. This delivers the needed information required by branch platform and teller representatives to service the customers financial transaction requirements within seconds, while increasing the value of the customer interactions by providing value added service in a cost effective solution. This solution complements Chordiants existing retail bank and branch platform capabilities being deployed by leading banks in North America and Europe. Chordiants banking customers include JP Morgan Chase, USAA, CIBC, Barclays, Royal Bank of Scotland, LloydsTSB, Bank of Ireland and Deutsche Bank.

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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce