MCI and Getronics Introduce New Voice and Data Solution

The solution, which is available to global enterprises, offers customers simplicity, improved cost efficiency, and increased productivity by integrating telephony and data communication services on one seamless IP infrastructure. The solution enables customers to reduce their operating costs and to improve productivity by leveraging modern digital technology. Converging services on one seamless network platform utilising low cost IP transmission reduces the total cost of voice and data communication requiring a low initial investment. The utility-based pricing model offers equipment and services for IP telephony at a fixed price per telephone unit per month allowing customers to make savings on capital expenditures, support, administration and telephone costs. The availability of new and innovative applications bridging the gap between classic telephony and modern data and Internet services allows customers employees to increase their overall productivity by accessing information in an integrated fashion. Users will have direct access to next generation telephony applications that streamline their communications by helping them manage how and where they want to be reached utilising personal call rules, speech recognition, and productivity services for IP phones. At the same time, the solution offers simplicity, both for end users and administrators by enabling configuration changes through point-and-click interfaces or by providing speed-dialling plans, which are automatically retrieved from the corporate directory. Optional add-on services to the solution will include voice mail, unified messaging and fax-to-email conversion. To enable businesses to tap the extensive opportunities of the converged solution, the service will also be enhanced to offer Interactive Voice Response (IVR) as well as Automatic Call distribution (ACD). Both of these features are core elements to build processes and communication groups, which can be used by the customer to provide internal or external, call centre functionality.