[Video Interview] Payment orchestration in focus | The merchant perspective

For the last couple of years, payment orchestration has become a big topic in the payments industry, making its way on many, if not most, industry events’ agendas. The rise in the popularity of orchestration layers goes hand in hand with the growth of the ecommerce market in general and the shift pushing digital payments towards being not only an option at the checkout, but the norm. 

With customers now expecting frictionless checkouts and the option to pay using their preferred payment methods, behind the scenes, this often means that merchants have to deal with several payment complexities, from juggling several gateways to managing currency conversions, regulatory compliance, and chargebacks – just to name a few. 

Payment orchestration has emerged as a solution to optimise payment challenges for merchants. In essence, orchestration layers bundle together several payment functionalities, from connections to gateways and processors to payment methods and routing systems, tokenization, fraud detection, currency conversion tools, and data analytics and reporting. 

While orchestration in general, and its advantages in particular, have been repeatedly highlighted by payment orchestration providers, there are not many merchant perspectives available. To bridge the gap, The Paypers presents a new video interview that offers Benjamin Canova’s take on the following questions: 

• Is payment orchestration a must-have for all merchants?

• What key factors should merchants consider when selecting a payment orchestration provider?

• What fraud prevention and risk management features should a payment orchestration platform offer?

• Why should merchants pay attention to data ownership and portability with an orchestration platform?

• What analytics and reporting features should a payment orchestration provider offer?

Watch the full interview below to see his answers.

About Benjamin Canova 

Benjamin is the Global Payment and Fraud Manager for Louis Vuitton. He graduated from the ECE Paris School of Engineering and started his career as a management consultant. Since 2015, he has been working in the payments industry. Before joining Louis Vuitton in 2019, he specialised in payment processing on both the issuing and acquiring side for several banks. Benjamin is passionate about bringing awareness to the highly innovative, technological, and fractioned payments landscape and helping merchants find tailored and optimised solutions depending on their own specific context and goals. He has been playing the piano and rugby from a young age, and thrives in environments that value excellence and teamwork.