News rolls out autonomous B2B ecommerce support

Thursday 19 May 2022 11:46 CET | News

US-based multi-channel ecommerce intelligence platform has launched its Autonomous Support Platform for B2B ecommerce, after the completion of its pilot programme.'s solution addresses the difficulty in having ready access to needed and accurate product information. The top ecommerce customer challenges are limited and inaccurate product information, according to SAPIO Research, cited by This obstacle – often cited as the most stubborn impediment to closing sales -- caused nearly 98% of customers to be discouraged from completing a purchase, according to an Episerver survey invoked by the company. 

Whether serving a customer service agent or via its self-service intelligent and conversational Autonomous Support chatbot, Autonomous B2B eCommerce Support provides instant access to the right answers by interpreting customer inquiries. improves informational integrity by ingesting and analysing all of an enterprise's existing product information from across its entire organisation/

The company provides data suggesting that B2B ecommerce has nearly doubled in size in the last two years to become the preferred method for B2B procurement, accounting for half of all B2B buying, according to a recent study by Digital Commerce 360-B2B News.

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Keywords: B2B payments, ecommerce, ecommerce platform, e-procurement, financial data
Categories: Payments & Commerce
Countries: United States
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