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Gladly becomes a partner of the Shopify Plus Certified App

Monday 29 March 2021 13:11 CET | News

Customer service platform that helps brands deliver a personalised customer experience Gladly has revealed it is now a Shopify Plus Certified App partner. 
Via this programme, Shopify merchants can integrate with Gladly’s platform, enabling them to offer personalised customer service that treats customers as people, not tickets. Once integrated with Gladly, Shopify merchants can view information about a customer’s past purchases and preferences during any interaction, as well as manage all orders within the Gladly platform.

The Shopify Plus Certified App supports Shopify Plus merchants by helping them find the apps and solutions they need to build and scale their business. Shopify Plus Certified Apps are selected and reviewed by the Shopify App Review team to ensure it meets Shopify’s advanced requirements in performance, security, privacy, and support.

Gladly's benefits include:

  • Every channel built in – Gladly's cloud-based platform has every customer service channel natively built into a single UI, including voice.

  • KYC – Agents are given key customer information from Shopify such as past purchases, buying preferences, etc. to drive personal conversations that build brand loyalty and offer recommendations that inspire purchases.

  • Help agents work faster – Agents are given a single command centre to help support customers with the ability to cancel/refund orders, issue discounts, and access quick links to Shopify.

  • Quick and easy setup – Customer service teams can get up and running in days, instead of weeks with an out-of-the-box integration built by Gladly that requires no technical resources.


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Keywords: Gladly, Shopify, partnership, merchants, ecommerce
Categories: Payments & Commerce | Ecommerce
Countries: World
This article is part of category

Payments & Commerce