The reason behind this decision was the fact that the bank recognised the need to undergo a proactive digital transformation in order to make it easier for its employees to keep up with the steadily rising bar set by customer expectations. As such, to optimise operational processes and the customer journey, Westfield Bank will replace multiple systems and manual tasks with nCinos cloud-based solution for lending, onboarding, and deposits.
Moreover, through its suite of automation capabilities, nCino will facilitate Westfield Banks processes from customer onboarding through deposit account opening, loan origination, underwriting, and portfolio management. All these will be done with the aim to increase transparency and productivity across the banks back office. Also, nCinos Customer Portal feature will offer Westfield Banks customers a digital, mobile-enabled platform that allows them to upload documentation and interact directly with employees.
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