Netherlands: ING provides voice control authentication for mobile app

Tuesday 16 September 2014 14:36 CET | News

Financial institution ING has begun providing hands-free banking by introducing a voice control mode in its mobile banking application in the Netherlands.

The voice control mode, dubbed Inge, enables hands-free banking as an alternative to banking via a touch screen. By adding the voice control mode to its mobile banking application, ING is responding to the future trend of increasingly speech-operated devices.

Every voice has its own specific qualities, making it suitable as a unique password. Customers can enable or disable voice control through the set-up menu in the application.

The voice control mode will be introduced step-by-step in the Netherlands, where 1.9 million of our ING customers are currently using of the ING Mobile Banking Application, and logging in on average six times a week. As a first step, ING customers will be able to start using Inge and their voice to check their bank balances or give payment orders as from mid-September 2014. Authorisation and logging on through voice recognition is expected to be introduced later in 2014.

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Keywords: Netherlands, ING, voice control authentication, mobile app, Inge, online security
Categories: Fraud & Financial Crime
Countries: World
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Fraud & Financial Crime

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