Hudini and Incode Technologies to digitalise the hospitality experience

In the hospitality industry’s revitalization post-pandemic, it is realising the impact that technology can have on a guest’s stay, and the potential it holds to increase customer loyalty and create additional revenue. In fact, a recent study, cited by Hudini, found that 76% of hotel executives are looking to introduce ‘a fully contactless experience’ by 2025. 

Hudini’s officials stated that Incode’s solution removes friction and helps to maximise the digital guest experience, without compromising on security or privacy. Through their partnership with Incode, they are excited to offer fully automated identity verification to their check-in and check-out features across partner hotels.

Both organisations have realized the potential identity verification holds across the hospitality industry and share the ambition for its widespread adoption during hotel check-in and check-out. To further that vision, the partnership will include the following experiences: 

• Transparent guest identification: The fully automated identity verification engine validates the identity of a guest;

• Automated digital ID creation: A digital profile of each guest is automatically created by Hudini from existing IDs and payment sources;

• Seamlessly integrated experience: Once onboarded, guests use their most unique attribute, their face, to fully manage their respective journey;

• Contactless payments: Using biometrics, Hudini can enable guests to pay for any service across the property without the need for a physical payment card.