The financial institution has integrated the Nuance Gatekeeper platform into its own VoiceID service to process calls more quickly at its contact center. Nuance Gatekeeper authenticates users with secure voice biometrics, thereby negating the need for a password or a security question.
The company noted that those kinds of knowledge-based identifiers are vulnerable to cybercriminals, since they can be exposed in a data breach or obtained through social engineering.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now