Bank Australia chooses Nuance for voice biometrics verification

Wednesday 17 March 2021 12:04 CET | News

Bank Australia has announced it will be using Nuance’s voice biometrics technology to verify the identities of its customers.

The financial institution has integrated the Nuance Gatekeeper platform into its own VoiceID service to process calls more quickly at its contact center. Nuance Gatekeeper authenticates users with secure voice biometrics, thereby negating the need for a password or a security question.

The company noted that those kinds of knowledge-based identifiers are vulnerable to cybercriminals, since they can be exposed in a data breach or obtained through social engineering.

Gatekeeper analyses vocal characteristics like pronunciation and pitch to create a unique (and encrypted) voiceprint for each customer. That template can then be used to authenticate the customer the next time they make a call to Bank Australia. The voice authentication utility is an opt-in feature.

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Keywords: Bank Australia, biometric authentication, financial institutions, fraud detection
Categories: Fraud & Financial Crime
Countries: Australia
This article is part of category

Fraud & Financial Crime